{"id":"https://openalex.org/W3011775545","doi":"https://doi.org/10.1145/3313831.3376254","title":"The Experience of Guided Online Therapy: A Longitudinal, Qualitative Analysis of Client Feedback in a Naturalistic RCT","display_name":"The Experience of Guided Online Therapy: A Longitudinal, Qualitative Analysis of Client Feedback in a Naturalistic RCT","publication_year":2020,"publication_date":"2020-04-21","ids":{"openalex":"https://openalex.org/W3011775545","doi":"https://doi.org/10.1145/3313831.3376254","mag":"3011775545"},"language":"en","primary_location":{"id":"doi:10.1145/3313831.3376254","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376254","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2262/91707","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085458181","display_name":"Jacinta Jardine","orcid":"https://orcid.org/0000-0001-6204-3901"},"institutions":[{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]}],"countries":["IE"],"is_corresponding":true,"raw_author_name":"Jacinta Jardine","raw_affiliation_strings":["SilverCloud Health, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029077255","display_name":"Caroline Earley","orcid":"https://orcid.org/0000-0001-5303-0893"},"institutions":[{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]},{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Caroline Earley","raw_affiliation_strings":["SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831","https://openalex.org/I205274468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065326687","display_name":"Derek Richards","orcid":"https://orcid.org/0000-0003-0871-4078"},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]},{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Derek Richards","raw_affiliation_strings":["SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831","https://openalex.org/I205274468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036705167","display_name":"Ladislav Timul\u00e1k","orcid":"https://orcid.org/0000-0003-2785-0753"},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Ladislav Timulak","raw_affiliation_strings":["Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I205274468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091371124","display_name":"Jorge Palacios","orcid":"https://orcid.org/0000-0002-2103-5507"},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]},{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Jorge E. Palacios","raw_affiliation_strings":["SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831","https://openalex.org/I205274468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045312796","display_name":"Daniel Duffy","orcid":"https://orcid.org/0000-0001-9722-0437"},"institutions":[{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]},{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Daniel Duffy","raw_affiliation_strings":["SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health &amp; Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831","https://openalex.org/I205274468"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049771592","display_name":"Karen Tierney","orcid":"https://orcid.org/0000-0003-3191-5652"},"institutions":[{"id":"https://openalex.org/I4210153831","display_name":"SilverCloud (Ireland)","ror":"https://ror.org/05319p535","country_code":"IE","type":"company","lineage":["https://openalex.org/I4210153831"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Karen Tierney","raw_affiliation_strings":["SilverCloud Health, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"SilverCloud Health, Dublin, Ireland","institution_ids":["https://openalex.org/I4210153831"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072415254","display_name":"Gavin Doherty","orcid":"https://orcid.org/0000-0002-9617-7008"},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Gavin Doherty","raw_affiliation_strings":["Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I205274468"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5085458181"],"corresponding_institution_ids":["https://openalex.org/I4210153831"],"apc_list":null,"apc_paid":null,"fwci":1.8478,"has_fulltext":true,"cited_by_count":26,"citation_normalized_percentile":{"value":0.86266968,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"15"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/anxiety","display_name":"Anxiety","score":0.673959493637085},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6029310822486877},{"id":"https://openalex.org/keywords/randomized-controlled-trial","display_name":"Randomized controlled trial","score":0.5609130263328552},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5522494316101074},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.49911022186279297},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.4702873229980469},{"id":"https://openalex.org/keywords/naturalistic-observation","display_name":"Naturalistic observation","score":0.44585350155830383},{"id":"https://openalex.org/keywords/longitudinal-study","display_name":"Longitudinal study","score":0.42197954654693604},{"id":"https://openalex.org/keywords/clinical-psychology","display_name":"Clinical psychology","score":0.3522709608078003},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3384250998497009},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.2674715220928192},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1697741448879242},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.13013818860054016}],"concepts":[{"id":"https://openalex.org/C558461103","wikidata":"https://www.wikidata.org/wiki/Q154430","display_name":"Anxiety","level":2,"score":0.673959493637085},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6029310822486877},{"id":"https://openalex.org/C168563851","wikidata":"https://www.wikidata.org/wiki/Q1436668","display_name":"Randomized controlled trial","level":2,"score":0.5609130263328552},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5522494316101074},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.49911022186279297},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.4702873229980469},{"id":"https://openalex.org/C167699689","wikidata":"https://www.wikidata.org/wiki/Q1521337","display_name":"Naturalistic observation","level":2,"score":0.44585350155830383},{"id":"https://openalex.org/C2777895361","wikidata":"https://www.wikidata.org/wiki/Q1758614","display_name":"Longitudinal study","level":2,"score":0.42197954654693604},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.3522709608078003},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3384250998497009},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2674715220928192},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1697741448879242},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.13013818860054016},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C141071460","wikidata":"https://www.wikidata.org/wiki/Q40821","display_name":"Surgery","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3313831.3376254","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376254","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:http://www.rian.ie/180800/","is_oa":true,"landing_page_url":"http://hdl.handle.net/2262/91707","pdf_url":"http://hdl.handle.net/2262/91707","source":{"id":"https://openalex.org/S4306400033","display_name":"Arrow@dit (Dublin Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I115570527","host_organization_name":"Dublin Institute of Technology","host_organization_lineage":["https://openalex.org/I115570527"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"J. Jardine, C. Earley, D. Richards, L. Timulak, J.E., Palacios, D., Duffy, K. Tierney, G. Doherty, The experience of guided online therapy: A longitudinal, qualitative analysis of client feedback in a naturalistic RCT, ACM Conference on Human Factors in Computing Systems (CHI 2020), ACM, 2020","raw_type":"Conference item"}],"best_oa_location":{"id":"pmh:http://www.rian.ie/180800/","is_oa":true,"landing_page_url":"http://hdl.handle.net/2262/91707","pdf_url":"http://hdl.handle.net/2262/91707","source":{"id":"https://openalex.org/S4306400033","display_name":"Arrow@dit (Dublin Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I115570527","host_organization_name":"Dublin Institute of Technology","host_organization_lineage":["https://openalex.org/I115570527"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"J. Jardine, C. Earley, D. Richards, L. Timulak, J.E., Palacios, D., Duffy, K. Tierney, G. Doherty, The experience of guided online therapy: A longitudinal, qualitative analysis of client feedback in a naturalistic RCT, ACM Conference on Human Factors in Computing Systems (CHI 2020), ACM, 2020","raw_type":"Conference item"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3993907298","display_name":null,"funder_award_id":"13/RC/2106","funder_id":"https://openalex.org/F4320320847","funder_display_name":"Science Foundation Ireland"}],"funders":[{"id":"https://openalex.org/F4320320847","display_name":"Science Foundation Ireland","ror":"https://ror.org/0271asj38"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3011775545.pdf","grobid_xml":"https://content.openalex.org/works/W3011775545.grobid-xml"},"referenced_works_count":82,"referenced_works":["https://openalex.org/W9304249","https://openalex.org/W1513544106","https://openalex.org/W1544827509","https://openalex.org/W1916530672","https://openalex.org/W1968689002","https://openalex.org/W1978560738","https://openalex.org/W1981927499","https://openalex.org/W1983883759","https://openalex.org/W1984615306","https://openalex.org/W1986628810","https://openalex.org/W1995332658","https://openalex.org/W1998517900","https://openalex.org/W2004802063","https://openalex.org/W2008942963","https://openalex.org/W2013669012","https://openalex.org/W2014829045","https://openalex.org/W2017398389","https://openalex.org/W2019070935","https://openalex.org/W2027534121","https://openalex.org/W2035228137","https://openalex.org/W2036496330","https://openalex.org/W2045566047","https://openalex.org/W2048799165","https://openalex.org/W2053887187","https://openalex.org/W2056991655","https://openalex.org/W2059969297","https://openalex.org/W2066889152","https://openalex.org/W2080178427","https://openalex.org/W2090716767","https://openalex.org/W2091103152","https://openalex.org/W2108304591","https://openalex.org/W2112139156","https://openalex.org/W2118750952","https://openalex.org/W2127283001","https://openalex.org/W2146414486","https://openalex.org/W2152710862","https://openalex.org/W2154969199","https://openalex.org/W2158390034","https://openalex.org/W2159361351","https://openalex.org/W2164737511","https://openalex.org/W2166593067","https://openalex.org/W2167477924","https://openalex.org/W2186484624","https://openalex.org/W2254891052","https://openalex.org/W2259766474","https://openalex.org/W2266871031","https://openalex.org/W2267922980","https://openalex.org/W2285401808","https://openalex.org/W2343716522","https://openalex.org/W2468932535","https://openalex.org/W2568165966","https://openalex.org/W2592471220","https://openalex.org/W2611667142","https://openalex.org/W2734399217","https://openalex.org/W2754765682","https://openalex.org/W2754914849","https://openalex.org/W2760726715","https://openalex.org/W2765650677","https://openalex.org/W2766063987","https://openalex.org/W2778744210","https://openalex.org/W2789518990","https://openalex.org/W2791041015","https://openalex.org/W2794988035","https://openalex.org/W2800091779","https://openalex.org/W2805939587","https://openalex.org/W2806592889","https://openalex.org/W2889405699","https://openalex.org/W2893470470","https://openalex.org/W2903049499","https://openalex.org/W2910281463","https://openalex.org/W2920868529","https://openalex.org/W2922007928","https://openalex.org/W2941564788","https://openalex.org/W2953459655","https://openalex.org/W3212619634","https://openalex.org/W4211048212","https://openalex.org/W4246122943","https://openalex.org/W4247298944","https://openalex.org/W4292199645","https://openalex.org/W6681138923","https://openalex.org/W6830148057","https://openalex.org/W6877337176"],"related_works":["https://openalex.org/W2165343866","https://openalex.org/W2326629460","https://openalex.org/W1988207302","https://openalex.org/W4321996925","https://openalex.org/W2297867960","https://openalex.org/W4376872105","https://openalex.org/W1970375414","https://openalex.org/W1842739385","https://openalex.org/W4292849318","https://openalex.org/W4237047591"],"abstract_inverted_index":{"Internet-delivered":[0],"Cognitive":[1],"Behavioural":[2],"Therapy":[3],"(iCBT)":[4],"is":[5,31],"an":[6,36],"effective":[7],"treatment":[8,27],"for":[9,103,117],"depression":[10],"and":[11,60,87,100,114,128],"anxiety":[12],"disorders.":[13],"However":[14],"longitudinal":[15],"qualitative":[16],"research":[17],"into":[18],"the":[19,29,47,75,82,91,98,108,119,135],"client's":[20],"subjective":[21],"experience":[22,116,136],"of":[23,26,38,62,64,74,77,84,134],"this":[24],"form":[25],"?in":[28],"wild'":[30],"relatively":[32],"scarce.":[33],"We":[34,55],"present":[35],"analysis":[37],"secondary":[39],"outcomes":[40],"in":[41,72,139],"a":[42,78,111],"naturalistic":[43],"RCT":[44],"conducted":[45],"within":[46],"UK's":[48],"Improving":[49],"Access":[50],"to":[51,137],"Psychological":[52],"Therapies":[53],"programme.":[54],"evaluated":[56],"clients'":[57],"expectations,":[58,123],"experience,":[59,93],"context":[61],"usage":[63],"iCBT,":[65],"across":[66],"three":[67],"timepoints.":[68],"Results":[69],"are":[70],"discussed":[71],"terms":[73],"creation":[76],"therapeutic":[79,92,115],"space":[80],"online,":[81],"impact":[83],"hope,":[85],"expectations":[86],"personal":[88],"factors":[89],"on":[90,97,107],"iCBT":[94,106],"as":[95,131],"\"therapy":[96],"go\"":[99],"developing":[101],"skills":[102],"life.":[104],"While":[105],"whole":[109],"provides":[110],"positive,":[112],"supportive":[113],"clients,":[118],"study":[120],"identified":[121],"managing":[122],"polarized":[124],"preferences,":[125],"momentary":[126],"help-seeking":[127],"long-term":[129],"support":[130],"important":[132],"aspects":[133],"consider":[138],"future":[140],"design.":[141]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}
