{"id":"https://openalex.org/W3000542706","doi":"https://doi.org/10.1145/3313831.3376218","title":"ArguLens: Anatomy of Community Opinions On Usability Issues Using Argumentation Models","display_name":"ArguLens: Anatomy of Community Opinions On Usability Issues Using Argumentation Models","publication_year":2020,"publication_date":"2020-04-21","ids":{"openalex":"https://openalex.org/W3000542706","doi":"https://doi.org/10.1145/3313831.3376218","mag":"3000542706"},"language":"en","primary_location":{"id":"doi:10.1145/3313831.3376218","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376218","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2001.06067","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Wenting Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Wenting Wang","raw_affiliation_strings":["McGill University, Montr\u00e9al, PQ, Canada"],"affiliations":[{"raw_affiliation_string":"McGill University, Montr\u00e9al, PQ, Canada","institution_ids":["https://openalex.org/I5023651"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Deeksha Arya","orcid":null},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Deeksha Arya","raw_affiliation_strings":["McGill University, Montr\u00e9al, PQ, Canada"],"affiliations":[{"raw_affiliation_string":"McGill University, Montr\u00e9al, PQ, Canada","institution_ids":["https://openalex.org/I5023651"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Nicole Novielli","orcid":null},"institutions":[{"id":"https://openalex.org/I5561750","display_name":"University of Bari Aldo Moro","ror":"https://ror.org/027ynra39","country_code":"IT","type":"education","lineage":["https://openalex.org/I5561750"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Nicole Novielli","raw_affiliation_strings":["University of Bari Aldo Moro, Bari, Italy"],"affiliations":[{"raw_affiliation_string":"University of Bari Aldo Moro, Bari, Italy","institution_ids":["https://openalex.org/I5561750"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Jinghui Cheng","orcid":null},"institutions":[{"id":"https://openalex.org/I45683168","display_name":"Polytechnique Montr\u00e9al","ror":"https://ror.org/05f8d4e86","country_code":"CA","type":"education","lineage":["https://openalex.org/I45683168"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Jinghui Cheng","raw_affiliation_strings":["Polytechnique Montr\u00e9al, Montr\u00e9al, PQ, Canada"],"affiliations":[{"raw_affiliation_string":"Polytechnique Montr\u00e9al, Montr\u00e9al, PQ, Canada","institution_ids":["https://openalex.org/I45683168"]}]},{"author_position":"last","author":{"id":null,"display_name":"Jin L.C. Guo","orcid":null},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Jin L.C. Guo","raw_affiliation_strings":["McGill University, Montr\u00e9al, PQ, Canada"],"affiliations":[{"raw_affiliation_string":"McGill University, Montr\u00e9al, PQ, Canada","institution_ids":["https://openalex.org/I5023651"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I5023651"],"apc_list":null,"apc_paid":null,"fwci":4.4426,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.95035294,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/argumentation-theory","display_name":"Argumentation theory","score":0.83160001039505},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7793999910354614},{"id":"https://openalex.org/keywords/diversity","display_name":"Diversity (politics)","score":0.4472000002861023},{"id":"https://openalex.org/keywords/argument","display_name":"Argument (complex analysis)","score":0.4162999987602234},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.34060001373291016},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.3089999854564667},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.30480000376701355},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.29420000314712524}],"concepts":[{"id":"https://openalex.org/C65059942","wikidata":"https://www.wikidata.org/wiki/Q270105","display_name":"Argumentation theory","level":2,"score":0.83160001039505},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7793999910354614},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6615999937057495},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4560999870300293},{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.4472000002861023},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.4162999987602234},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3587000072002411},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3549000024795532},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3407999873161316},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.34060001373291016},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.3089999854564667},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.30480000376701355},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.29420000314712524},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2897000014781952},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.2888000011444092},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.27790001034736633},{"id":"https://openalex.org/C11189718","wikidata":"https://www.wikidata.org/wiki/Q218152","display_name":"User story","level":4,"score":0.27619999647140503},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.2718999981880188},{"id":"https://openalex.org/C2776280689","wikidata":"https://www.wikidata.org/wiki/Q936635","display_name":"Community of practice","level":2,"score":0.27129998803138733},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.26930001378059387},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2630999982357025},{"id":"https://openalex.org/C87105883","wikidata":"https://www.wikidata.org/wiki/Q1107002","display_name":"Cognitive walkthrough","level":4,"score":0.2558000087738037},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.251800000667572}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1145/3313831.3376218","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376218","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2001.06067","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2001.06067","pdf_url":"https://arxiv.org/pdf/2001.06067","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:publications.polymtl.ca:46796","is_oa":false,"landing_page_url":"https://publications.polymtl.ca/46796/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401013","display_name":"PolyPublie (\u00c9cole Polytechnique de Montr\u00e9al)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45683168","host_organization_name":"Polytechnique Montr\u00e9al","host_organization_lineage":["https://openalex.org/I45683168"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:ricerca.uniba.it:11586/305910","is_oa":true,"landing_page_url":"https://hdl.handle.net/11586/305910","pdf_url":null,"source":{"id":"https://openalex.org/S4377196296","display_name":"CINECA IRIS Institutional Research Information System (University of Bari Aldo Moro)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I5561750","host_organization_name":"University of Bari Aldo Moro","host_organization_lineage":["https://openalex.org/I5561750"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2001.06067","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2001.06067","pdf_url":"https://arxiv.org/pdf/2001.06067","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W21302520","https://openalex.org/W46659105","https://openalex.org/W1989307116","https://openalex.org/W2003633340","https://openalex.org/W2014690198","https://openalex.org/W2019842155","https://openalex.org/W2028510237","https://openalex.org/W2029320362","https://openalex.org/W2032191478","https://openalex.org/W2035720976","https://openalex.org/W2053154970","https://openalex.org/W2060076282","https://openalex.org/W2063394072","https://openalex.org/W2072133687","https://openalex.org/W2087157825","https://openalex.org/W2090629639","https://openalex.org/W2098799070","https://openalex.org/W2110374486","https://openalex.org/W2114535528","https://openalex.org/W2118020653","https://openalex.org/W2140910804","https://openalex.org/W2142001056","https://openalex.org/W2144418129","https://openalex.org/W2149684865","https://openalex.org/W2187358498","https://openalex.org/W2236647290","https://openalex.org/W2343649478","https://openalex.org/W2560037291","https://openalex.org/W2587676558","https://openalex.org/W2593675739","https://openalex.org/W2795798526","https://openalex.org/W2798947808","https://openalex.org/W2912804155","https://openalex.org/W2963181472","https://openalex.org/W2963327436","https://openalex.org/W4232387830"],"related_works":[],"abstract_inverted_index":{"In":[0],"open-source":[1],"software":[2],"(OSS),":[3],"the":[4,12,27,41,47,119,125,132,139],"design":[5],"of":[6,46,70,127,134,141],"usability":[7,82],"is":[8],"often":[9],"influenced":[10],"by":[11,122],"discussions":[13,33],"among":[14],"community":[15,71],"members":[16],"on":[17],"platforms":[18],"such":[19],"as":[20],"issue":[21,32],"tracking":[22],"systems":[23],"(ITSs).":[24],"However,":[25],"digesting":[26],"rich":[28],"information":[29,120],"embedded":[30],"in":[31,73],"can":[34],"be":[35],"a":[36,54,85,110],"major":[37],"challenge":[38],"due":[39],"to":[40,64],"vast":[42],"number":[43],"and":[44,51,57,68,94,130,148],"diversity":[45],"comments.":[48],"We":[49,96],"propose":[50],"evaluate":[52],"ArguLens,":[53],"conceptual":[55],"framework":[56],"automated":[58,105],"technique":[59],"leveraging":[60],"an":[61],"argumentation":[62,92],"model":[63],"support":[65],"effective":[66,149],"understanding":[67],"consolidation":[69],"opinions":[72,129],"ITSs.":[74],"Through":[75],"content":[76],"analysis,":[77],"we":[78,116],"anatomized":[79],"highly":[80],"discussed":[81],"issues":[83],"from":[84],"large,":[86],"active":[87],"OSS":[88],"project,":[89],"into":[90],"their":[91],"components":[93],"standpoints.":[95],"then":[97],"experimented":[98],"with":[99,112],"supervised":[100],"machine":[101],"learning":[102],"techniques":[103],"for":[104,145],"argument":[106],"extraction.":[107],"Finally,":[108],"through":[109],"study":[111],"experienced":[113],"ITS":[114],"users,":[115],"show":[117],"that":[118],"provided":[121],"ArguLens":[123,137],"supported":[124],"digestion":[126],"usability-related":[128],"facilitated":[131],"review":[133],"lengthy":[135],"issues.":[136],"provides":[138],"direction":[140],"designing":[142],"valuable":[143],"tools":[144],"high-level":[146],"reasoning":[147],"discussion":[150],"about":[151],"usability.":[152]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":6}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2020-01-23T00:00:00"}