{"id":"https://openalex.org/W2937502566","doi":"https://doi.org/10.1145/3312662.3312699","title":"A Strategic Perspective Analysis for Improving Operational Inefficiency of E-commerce Based on Integrated BSC and Super-SBM Model","display_name":"A Strategic Perspective Analysis for Improving Operational Inefficiency of E-commerce Based on Integrated BSC and Super-SBM Model","publication_year":2019,"publication_date":"2019-01-12","ids":{"openalex":"https://openalex.org/W2937502566","doi":"https://doi.org/10.1145/3312662.3312699","mag":"2937502566"},"language":"en","primary_location":{"id":"doi:10.1145/3312662.3312699","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3312662.3312699","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 3rd International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059812204","display_name":"Hongmei Shan","orcid":"https://orcid.org/0000-0001-6429-9214"},"institutions":[{"id":"https://openalex.org/I4210136859","display_name":"Xi\u2019an University of Posts and Telecommunications","ror":"https://ror.org/04jn0td46","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210136859"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Hongmei Shan","raw_affiliation_strings":["Xi'an University of Posts and Telecommunications, Xi'an, Shaan xi, China, CHN"],"affiliations":[{"raw_affiliation_string":"Xi'an University of Posts and Telecommunications, Xi'an, Shaan xi, China, CHN","institution_ids":["https://openalex.org/I4210136859"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102939631","display_name":"Kexin Yang","orcid":"https://orcid.org/0000-0002-4944-4716"},"institutions":[{"id":"https://openalex.org/I4210136859","display_name":"Xi\u2019an University of Posts and Telecommunications","ror":"https://ror.org/04jn0td46","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210136859"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kexin Yang","raw_affiliation_strings":["Xi'an University of Posts and Telecommunications, Xi'an, Shaan xi, China, CHN"],"affiliations":[{"raw_affiliation_string":"Xi'an University of Posts and Telecommunications, Xi'an, Shaan xi, China, CHN","institution_ids":["https://openalex.org/I4210136859"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089303903","display_name":"Jing Shi","orcid":"https://orcid.org/0000-0003-1920-7127"},"institutions":[{"id":"https://openalex.org/I63135867","display_name":"University of Cincinnati","ror":"https://ror.org/01e3m7079","country_code":"US","type":"education","lineage":["https://openalex.org/I63135867"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jing Shi","raw_affiliation_strings":["University of Cincinnati, Cincinnati, OH, USA, USA"],"affiliations":[{"raw_affiliation_string":"University of Cincinnati, Cincinnati, OH, USA, USA","institution_ids":["https://openalex.org/I63135867"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5059812204"],"corresponding_institution_ids":["https://openalex.org/I4210136859"],"apc_list":null,"apc_paid":null,"fwci":0.7922,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.75407042,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"70","issue":null,"first_page":"128","last_page":"134"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9267691373825073},{"id":"https://openalex.org/keywords/inefficiency","display_name":"Inefficiency","score":0.898479700088501},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5652469396591187},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5542452335357666},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.527187705039978},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5035786032676697},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.49365219473838806},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.46054336428642273},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.44133180379867554},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"Operational efficiency","score":0.4141901433467865},{"id":"https://openalex.org/keywords/strategy-map","display_name":"Strategy map","score":0.41051116585731506},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3923622965812683},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.356867253780365},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17397937178611755},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14215025305747986},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10211703181266785},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.08882790803909302},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07474029064178467}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9267691373825073},{"id":"https://openalex.org/C2778869765","wikidata":"https://www.wikidata.org/wiki/Q6028363","display_name":"Inefficiency","level":2,"score":0.898479700088501},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5652469396591187},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5542452335357666},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.527187705039978},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5035786032676697},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.49365219473838806},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.46054336428642273},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44133180379867554},{"id":"https://openalex.org/C2778964270","wikidata":"https://www.wikidata.org/wiki/Q7097774","display_name":"Operational efficiency","level":2,"score":0.4141901433467865},{"id":"https://openalex.org/C136708423","wikidata":"https://www.wikidata.org/wiki/Q2940537","display_name":"Strategy map","level":3,"score":0.41051116585731506},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3923622965812683},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.356867253780365},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17397937178611755},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14215025305747986},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10211703181266785},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.08882790803909302},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07474029064178467},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3312662.3312699","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3312662.3312699","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 3rd International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.4699999988079071,"display_name":"Decent work and economic growth"}],"awards":[{"id":"https://openalex.org/G7272549710","display_name":null,"funder_award_id":"201408615022","funder_id":"https://openalex.org/F4320322725","funder_display_name":"China Scholarship Council"}],"funders":[{"id":"https://openalex.org/F4320322725","display_name":"China Scholarship Council","ror":"https://ror.org/04atp4p48"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1596432671","https://openalex.org/W1969533047","https://openalex.org/W1978994103","https://openalex.org/W1999241131","https://openalex.org/W2014829915","https://openalex.org/W2052927476","https://openalex.org/W2097173585","https://openalex.org/W2139886108","https://openalex.org/W2158245064","https://openalex.org/W2186352745","https://openalex.org/W2506753585","https://openalex.org/W2552787802","https://openalex.org/W2572906717","https://openalex.org/W3124773279","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W2186155409","https://openalex.org/W2429968785","https://openalex.org/W2013924234","https://openalex.org/W2076067945","https://openalex.org/W3003218384","https://openalex.org/W2775514564","https://openalex.org/W146854685","https://openalex.org/W1988100895","https://openalex.org/W2356303298","https://openalex.org/W2491792489"],"abstract_inverted_index":{"This":[0],"paper":[1,49,68],"aims":[2],"to":[3,50,72],"discover":[4],"the":[5,14,20,25,52,56],"springhead":[6],"of":[7,24,59,78],"inefficiency":[8],"for":[9],"e-commerce":[10,15,62],"enterprises":[11,63],"by":[12],"analyzing":[13],"companies'":[16],"efficiency":[17,74],"and":[18,84,86],"revealing":[19],"main":[21],"sticking":[22],"point":[23],"redundant":[26],"input":[27],"or":[28],"insufficient":[29],"output":[30],"in":[31,40,47,64],"China's":[32],"e-commerce.":[33],"Super":[34],"Slack-based":[35],"Measure":[36],"(SSBM)":[37],"model":[38],"embedded":[39],"balanced":[41],"scorecard":[42],"(BSC)":[43],"approach":[44],"is":[45],"applied":[46],"this":[48,67],"achieve":[51],"research":[53],"objectives":[54],"with":[55],"operational":[57],"data":[58],"52":[60],"list":[61],"China.":[65],"Finally,":[66],"puts":[69],"forward":[70],"suggestions":[71],"improve":[73],"from":[75],"four":[76],"perspectives":[77],"financial,":[79],"customers,":[80],"internal":[81],"business":[82],"process":[83],"learning":[85],"growth.":[87]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}