{"id":"https://openalex.org/W2945179027","doi":"https://doi.org/10.1145/3308560.3316610","title":"On the Relation Between Products\u2019 Relevance and Customers\u2019 Satisfaction in Voice Shopping","display_name":"On the Relation Between Products\u2019 Relevance and Customers\u2019 Satisfaction in Voice Shopping","publication_year":2019,"publication_date":"2019-05-13","ids":{"openalex":"https://openalex.org/W2945179027","doi":"https://doi.org/10.1145/3308560.3316610","mag":"2945179027"},"language":"en","primary_location":{"id":"doi:10.1145/3308560.3316610","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3308560.3316610","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of The 2019 World Wide Web Conference","raw_type":"proceedings-article"},"type":"conference-abstract","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103324615","display_name":"David Carmel","orcid":"https://orcid.org/0000-0003-1161-7084"},"institutions":[{"id":"https://openalex.org/I4210089985","display_name":"Amazon (Germany)","ror":"https://ror.org/00b9ktm87","country_code":"DE","type":"company","lineage":["https://openalex.org/I1311688040","https://openalex.org/I4210089985"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"David Carmel","raw_affiliation_strings":["Amazon"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Amazon","institution_ids":["https://openalex.org/I4210089985"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5103324615"],"corresponding_institution_ids":["https://openalex.org/I4210089985"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"326","last_page":"326"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12101","display_name":"Advanced Bandit Algorithms Research","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12101","display_name":"Advanced Bandit Algorithms Research","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11182","display_name":"Auction Theory and Applications","score":0.9269000291824341,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.8015576004981995},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7420246601104736},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6324096322059631},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6020766496658325},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.43433430790901184},{"id":"https://openalex.org/keywords/phenomenon","display_name":"Phenomenon","score":0.4223792254924774},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3969985842704773},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3730265498161316}],"concepts":[{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.8015576004981995},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7420246601104736},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6324096322059631},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6020766496658325},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.43433430790901184},{"id":"https://openalex.org/C50335755","wikidata":"https://www.wikidata.org/wiki/Q483247","display_name":"Phenomenon","level":2,"score":0.4223792254924774},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3969985842704773},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3730265498161316},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3308560.3316610","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3308560.3316610","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of The 2019 World Wide Web Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4300450609","https://openalex.org/W4386931570","https://openalex.org/W2391010541","https://openalex.org/W2357367123","https://openalex.org/W4388930439","https://openalex.org/W2387276901","https://openalex.org/W2385953334","https://openalex.org/W2351303360","https://openalex.org/W3134118520","https://openalex.org/W2349223072"],"abstract_inverted_index":{"In":[0,15,144],"this":[1,16,122,148,200],"talk":[2],"we":[3,81,150],"consider":[4],"the":[5,24,49,115,119,130,142,145,164,169,179,213,229,235,237,241],"domain":[6],"of":[7,23,121,132,139,147,172,181,228],"voice":[8,13,46,78],"shopping":[9,25],"in":[10,45,58,77,178],"Alexa,":[11],"Amazon\u2019s":[12],"assistant.":[14],"domain,":[17],"search":[18,97],"scenarios":[19],"are":[20,53],"integral":[21],"part":[22],"sessions,":[26],"where":[27,80],"users":[28],"seek":[29],"for":[30,36],"a":[31,40,105,133,136,152],"product":[32,134,157,242],"to":[33,141,163,212,234],"buy,":[34],"or":[35,93,161],"some":[37],"information":[38],"about":[39],"product.":[41],"The":[42,99],"fact":[43],"that":[44,89,113,189],"search,":[47],"both":[48],"input":[50],"and":[51,67,86,202,218,231,240],"output":[52],"spoken,":[54],"involves":[55],"many":[56,90,191],"challenges":[57],"automatic":[59],"speech":[60],"recognition,":[61],"natural":[62],"language":[63],"understanding,":[64],"question":[65],"answering,":[66],"new":[68],"user":[69,116,165],"experiences.":[70],"We":[71,155,197,206],"will":[72,198,207],"elaborate":[73],"on":[74,168],"customers\u2019":[75,216,224],"behavior":[76],"shopping,":[79],"have":[82],"observed":[83],"an":[84,127],"interesting":[85],"surprising":[87,188],"phenomenon":[88,201],"customers":[91,192],"purchase":[92,131,217],"engage":[94,193],"with":[95,194,220],"irrelevant":[96,162,195,221],"results.":[98,196],"term":[100],"\u201cirrelevance\u201d":[101],"may":[102,124],"mislead,":[103],"since":[104],"relevant":[106,160],"item":[107],"is":[108,135,186],"typically":[109],"interpreted":[110],"as":[111,126,159,211],"\u201canything":[112],"satisfies":[114],"needs\u201d.":[117],"Thus,":[118],"title":[120],"work":[123,149],"look":[125],"oxymoron":[128],"\u2013":[129],"strong":[137],"signal":[138],"relevance":[140,170,183],"customer.":[143],"context":[146,180],"take":[151],"simplified":[153],"approach.":[154],"mark":[156],"items":[158],"query":[166,238],"based":[167],"judgments":[171],"several":[173,209],"human":[174],"annotators.":[175],"However,":[176],"even":[177],"objective":[182],"judgments,":[184],"it":[185],"still":[187],"so":[190],"analyze":[199],"demonstrate":[203],"its":[204],"significance.":[205],"offer":[208],"hypotheses":[210],"reasons":[214],"behind":[215],"engagement":[219],"results,":[222],"including":[223],"personal":[225],"preferences,":[226],"trendiness":[227],"products":[230],"their":[232],"relatedness":[233],"query,":[236],"intent":[239],"price.":[243]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":3}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}