{"id":"https://openalex.org/W2913471463","doi":"https://doi.org/10.1145/3308558.3313581","title":"Review Response Generation in E-Commerce Platforms with External Product Information","display_name":"Review Response Generation in E-Commerce Platforms with External Product Information","publication_year":2019,"publication_date":"2019-05-13","ids":{"openalex":"https://openalex.org/W2913471463","doi":"https://doi.org/10.1145/3308558.3313581","mag":"2913471463"},"language":"en","primary_location":{"id":"doi:10.1145/3308558.3313581","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3308558.3313581","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The World Wide Web Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3308558.3313581","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063819430","display_name":"Lujun Zhao","orcid":"https://orcid.org/0000-0003-4007-9342"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lujun Zhao","raw_affiliation_strings":["Fudan University, China"],"affiliations":[{"raw_affiliation_string":"Fudan University, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078512486","display_name":"Kaisong Song","orcid":null},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kaisong Song","raw_affiliation_strings":["Alibaba Group, China"],"affiliations":[{"raw_affiliation_string":"Alibaba Group, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102337084","display_name":"Changlong Sun","orcid":"https://orcid.org/0000-0002-4012-1099"},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Changlong Sun","raw_affiliation_strings":["Alibaba Group, China"],"affiliations":[{"raw_affiliation_string":"Alibaba Group, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100360407","display_name":"Qi Zhang","orcid":"https://orcid.org/0000-0003-0947-4942"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qi Zhang","raw_affiliation_strings":["Fudan University, China"],"affiliations":[{"raw_affiliation_string":"Fudan University, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088834359","display_name":"Xuanjing Huang","orcid":"https://orcid.org/0000-0001-9197-9426"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xuanjing Huang","raw_affiliation_strings":["Fudan University, China"],"affiliations":[{"raw_affiliation_string":"Fudan University, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101985030","display_name":"Xiaozhong Liu","orcid":"https://orcid.org/0000-0003-3477-8323"},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaozhong Liu","raw_affiliation_strings":["Alibaba Group, China"],"affiliations":[{"raw_affiliation_string":"Alibaba Group, China","institution_ids":["https://openalex.org/I45928872"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5063819430"],"corresponding_institution_ids":["https://openalex.org/I24943067"],"apc_list":null,"apc_paid":null,"fwci":2.4597,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.91494915,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"2425","last_page":"2435"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8515626788139343},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6282880306243896},{"id":"https://openalex.org/keywords/reinforcement-learning","display_name":"Reinforcement learning","score":0.6058824062347412},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5893141031265259},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.517880916595459},{"id":"https://openalex.org/keywords/sequence","display_name":"Sequence (biology)","score":0.488190233707428},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48529332876205444},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4618064761161804},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4235434830188751},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.39903223514556885},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.39536556601524353},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.19914960861206055}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8515626788139343},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6282880306243896},{"id":"https://openalex.org/C97541855","wikidata":"https://www.wikidata.org/wiki/Q830687","display_name":"Reinforcement learning","level":2,"score":0.6058824062347412},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5893141031265259},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.517880916595459},{"id":"https://openalex.org/C2778112365","wikidata":"https://www.wikidata.org/wiki/Q3511065","display_name":"Sequence (biology)","level":2,"score":0.488190233707428},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48529332876205444},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4618064761161804},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4235434830188751},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.39903223514556885},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.39536556601524353},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19914960861206055},{"id":"https://openalex.org/C54355233","wikidata":"https://www.wikidata.org/wiki/Q7162","display_name":"Genetics","level":1,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3308558.3313581","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3308558.3313581","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The World Wide Web Conference","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3308558.3313581","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3308558.3313581","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The World Wide Web Conference","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W889023230","https://openalex.org/W1516184288","https://openalex.org/W1753482797","https://openalex.org/W1902237438","https://openalex.org/W2101105183","https://openalex.org/W2119717200","https://openalex.org/W2133459682","https://openalex.org/W2154652894","https://openalex.org/W2157331557","https://openalex.org/W2304113845","https://openalex.org/W2399880602","https://openalex.org/W2410539690","https://openalex.org/W2521114121","https://openalex.org/W2523469089","https://openalex.org/W2606974598","https://openalex.org/W2613904329","https://openalex.org/W2626778328","https://openalex.org/W2739046565","https://openalex.org/W2740167620","https://openalex.org/W2752442988","https://openalex.org/W2769637628","https://openalex.org/W2770564921","https://openalex.org/W2899575547","https://openalex.org/W2949382160","https://openalex.org/W2949888546","https://openalex.org/W2962883855","https://openalex.org/W2963035145","https://openalex.org/W2963084599","https://openalex.org/W2963091658","https://openalex.org/W2963206148","https://openalex.org/W2963260202","https://openalex.org/W2963541420","https://openalex.org/W2963929190","https://openalex.org/W2964032708","https://openalex.org/W2964165364","https://openalex.org/W2964268978","https://openalex.org/W2964308564","https://openalex.org/W4310661400","https://openalex.org/W4385245566","https://openalex.org/W6727329663","https://openalex.org/W6739901393"],"related_works":["https://openalex.org/W3074294383","https://openalex.org/W4206669594","https://openalex.org/W2961085424","https://openalex.org/W2959276766","https://openalex.org/W4295941380","https://openalex.org/W4319083788","https://openalex.org/W2545020336","https://openalex.org/W2119062117","https://openalex.org/W2348679586","https://openalex.org/W4328096128"],"abstract_inverted_index":{"''User":[0],"reviews\u201d":[1],"are":[2],"becoming":[3],"an":[4,44],"essential":[5],"component":[6],"of":[7,34],"e-commerce.":[8],"When":[9,31],"buyers":[10],"write":[11],"a":[12,24,39,49,96,122,128,134,151,155],"negative":[13],"or":[14],"doubting":[15],"review,":[16],"ideally,":[17],"the":[18,28,32,63,70,74,78,104,108,140,146,175],"sellers":[19],"need":[20,46],"to":[21,26,47,59,66,138],"quickly":[22],"give":[23],"response":[25,50,110],"minimize":[27],"potential":[29],"impact.":[30],"number":[33],"reviews":[35],"is":[36,43],"growing":[37],"at":[38],"frightening":[40],"speed,":[41],"there":[42],"urgent":[45],"build":[48],"writing":[51],"assistant":[52],"for":[53,107],"customer":[54],"service":[55],"providers.":[56],"In":[57,91],"order":[58],"generate":[60,179],"high-quality":[61],"responses,":[62,183],"algorithm":[64],"needs":[65],"consume":[67],"and":[68,77,127,170,181],"understand":[69],"information":[71,120],"from":[72,154],"both":[73,166],"original":[75],"review":[76,109],"target":[79],"product.":[80],"The":[81],"classical":[82],"sequence-to-sequence":[83],"(Seq2Seq)":[84],"methods":[85],"can":[86,117,178],"hardly":[87],"satisfy":[88],"this":[89,92],"requirement.":[90],"study,":[93],"we":[94,132,149],"propose":[95],"novel":[97],"deep":[98],"neural":[99],"network":[100],"model":[101,177],"based":[102],"on":[103,165],"Seq2Seq":[105],"framework":[106],"generation":[111,188],"task":[112],"in":[113],"e-commerce":[114,157],"platforms,":[115],"which":[116,159],"incorporate":[118],"product":[119,161],"by":[121],"gated":[123],"multi-source":[124],"attention":[125],"mechanism":[126],"copy":[129],"mechanism.":[130],"Moreover,":[131],"employ":[133],"reinforcement":[135],"learning":[136],"technique":[137],"reduce":[139],"exposure":[141],"bias":[142],"problem.":[143],"To":[144],"evaluate":[145],"proposed":[147,176],"model,":[148],"constructed":[150],"large-scale":[152],"dataset":[153],"popular":[156],"website,":[158],"contains":[160],"information.":[162],"Empirical":[163],"studies":[164],"automatic":[167],"evaluation":[168],"metrics":[169],"human":[171],"annotations":[172],"show":[173],"that":[174],"informative":[180],"diverse":[182],"significantly":[184],"outperforming":[185],"state-of-the-art":[186],"text":[187],"models.":[189]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":1}],"updated_date":"2026-03-25T13:04:00.132906","created_date":"2025-10-10T00:00:00"}
