{"id":"https://openalex.org/W2954430688","doi":"https://doi.org/10.1145/3308532.3329436","title":"Guiding the Behavior Design of Virtual Assistants","display_name":"Guiding the Behavior Design of Virtual Assistants","publication_year":2019,"publication_date":"2019-07-01","ids":{"openalex":"https://openalex.org/W2954430688","doi":"https://doi.org/10.1145/3308532.3329436","mag":"2954430688"},"language":"en","primary_location":{"id":"doi:10.1145/3308532.3329436","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3308532.3329436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050848057","display_name":"Mahdi Azmandian","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mahdi Azmandian","raw_affiliation_strings":["Sony Interactive Entertainment, San Mateo, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sony Interactive Entertainment, San Mateo, CA, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014207330","display_name":"Jorge Arroyo-Palacios","orcid":"https://orcid.org/0000-0002-0074-0266"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jorge Arroyo-Palacios","raw_affiliation_strings":["Sony Interactive Entertainment, San Mateo, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sony Interactive Entertainment, San Mateo, CA, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065958101","display_name":"Steven Osman","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Steven Osman","raw_affiliation_strings":["Sony Interactive Entertainment, San Mateo, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sony Interactive Entertainment, San Mateo, CA, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9374,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.80349831,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"16","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12735","display_name":"Blood donation and transfusion practices","score":0.9879999756813049,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.716131329536438},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7061181664466858},{"id":"https://openalex.org/keywords/confusion","display_name":"Confusion","score":0.6300985217094421},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.46566155552864075},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4455104470252991},{"id":"https://openalex.org/keywords/behavior-change","display_name":"Behavior change","score":0.42379266023635864},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3435842990875244},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3213300406932831},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.12474390864372253}],"concepts":[{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.716131329536438},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7061181664466858},{"id":"https://openalex.org/C2781140086","wikidata":"https://www.wikidata.org/wiki/Q557945","display_name":"Confusion","level":2,"score":0.6300985217094421},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.46566155552864075},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4455104470252991},{"id":"https://openalex.org/C14262774","wikidata":"https://www.wikidata.org/wiki/Q4880695","display_name":"Behavior change","level":2,"score":0.42379266023635864},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3435842990875244},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3213300406932831},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.12474390864372253},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3308532.3329436","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3308532.3329436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 19th ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2151401338","https://openalex.org/W2293723806","https://openalex.org/W2532348186","https://openalex.org/W2594227402","https://openalex.org/W2886572631","https://openalex.org/W2901752164","https://openalex.org/W4212947615"],"related_works":["https://openalex.org/W2368605798","https://openalex.org/W2518037665","https://openalex.org/W2348524959","https://openalex.org/W2368049389","https://openalex.org/W2384861574","https://openalex.org/W2952704802","https://openalex.org/W4294565801","https://openalex.org/W2142306706","https://openalex.org/W2477036161","https://openalex.org/W308652608"],"abstract_inverted_index":{"In":[0],"recent":[1],"years":[2],"there":[3],"has":[4,84],"been":[5],"an":[6],"explosive":[7],"proliferation":[8],"of":[9,33,72],"virtual":[10,21],"assistants":[11,22],"such":[12],"as":[13,115,161],"Amazon's":[14],"Alexa":[15,78],"or":[16,80],"Google's":[17],"Home":[18,82],"Assistant.":[19],"These":[20],"are":[23,41],"becoming":[24],"increasingly":[25],"sophisticated":[26],"and":[27,50,101],"able":[28],"to":[29,43,51,87,89,106,123,141,147],"manage":[30],"many":[31],"aspects":[32],"our":[34],"lives.":[35],"Through":[36],"bundled":[37],"sales":[38],"campaigns,":[39],"consumers":[40],"encouraged":[42],"install":[44],"multiple":[45],"devices":[46,60],"throughout":[47],"the":[48,56,69,85,110],"house":[49],"share":[52],"their":[53,156],"use":[54],"across":[55],"household.":[57],"Unfortunately,":[58],"competing":[59],"do":[61],"not":[62,113],"behave":[63,114],"consistently":[64],"with":[65,98,153],"each":[66],"other.":[67],"Furthermore,":[68],"increased":[70],"popularity":[71],"third":[73],"party":[74],"behavior":[75,96,103,132,157],"extensions":[76],"(e.g.":[77],"Skills":[79],"Google":[81],"Actions)":[83],"potential":[86],"add":[88],"this":[90],"behavioral":[91],"discontinuity.":[92],"Ambiguities":[93],"in":[94,158],"multi-user":[95],"combined":[97],"disparate":[99],"agent":[100,111],"extension":[102],"can":[104,138],"lead":[105,146],"consumer":[107],"confusion":[108],"when":[109],"does":[112],"expected.":[116],"This":[117],"report":[118],"documents":[119],"ongoing":[120],"research":[121],"intended":[122],"identify":[124],"users'":[125],"inherent":[126],"assumptions":[127],"about":[128],"a":[129,148],"smart":[130],"agent's":[131],"through":[133],"user":[134,151],"studies.":[135],"The":[136],"results":[137],"be":[139],"applied":[140],"inform":[142],"design":[143],"guidelines":[144],"that":[145],"more":[149],"consistent":[150],"experience,":[152],"agents":[154],"clarifying":[155],"situations":[159],"identified":[160],"ambiguous.":[162]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}