{"id":"https://openalex.org/W2937265381","doi":"https://doi.org/10.1145/3306500.3306569","title":"E-participation service in malaysian e-government website","display_name":"E-participation service in malaysian e-government website","publication_year":2019,"publication_date":"2019-01-10","ids":{"openalex":"https://openalex.org/W2937265381","doi":"https://doi.org/10.1145/3306500.3306569","mag":"2937265381"},"language":"en","primary_location":{"id":"doi:10.1145/3306500.3306569","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3306500.3306569","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088515521","display_name":"Nasrah Hassan Basri","orcid":null},"institutions":[{"id":"https://openalex.org/I4210111656","display_name":"Kolej Poly-Tech MARA","ror":"https://ror.org/020kg7297","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210111656"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Nasrah Hassan Basri","raw_affiliation_strings":["Kolej Poly-Tech MARA Ipoh, Ipoh, Malaysia"],"affiliations":[{"raw_affiliation_string":"Kolej Poly-Tech MARA Ipoh, Ipoh, Malaysia","institution_ids":["https://openalex.org/I4210111656"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103539281","display_name":"Wan Adilah Wan Adnan","orcid":null},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Wan Adilah Wan Adnan","raw_affiliation_strings":["Universiti Teknologi MARA, Shah Alam, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Teknologi MARA, Shah Alam, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015546485","display_name":"Hanif Baharin","orcid":"https://orcid.org/0000-0003-1474-0344"},"institutions":[{"id":"https://openalex.org/I885383172","display_name":"National University of Malaysia","ror":"https://ror.org/00bw8d226","country_code":"MY","type":"education","lineage":["https://openalex.org/I885383172"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Hanif Baharin","raw_affiliation_strings":["Universiti Kebangsaan Malaysia, Bangi, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Kebangsaan Malaysia, Bangi, Malaysia","institution_ids":["https://openalex.org/I885383172"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5088515521"],"corresponding_institution_ids":["https://openalex.org/I4210111656"],"apc_list":null,"apc_paid":null,"fwci":10.2178,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.97647894,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"342","last_page":"346"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9882000088691711,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6109989881515503},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.5457902550697327},{"id":"https://openalex.org/keywords/e-participation","display_name":"e-participation","score":0.5284367203712463},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.5226659178733826},{"id":"https://openalex.org/keywords/norm","display_name":"Norm (philosophy)","score":0.5193430185317993},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.49094274640083313},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.44964325428009033},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4393855631351471},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.4392136037349701},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43036243319511414},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.41984492540359497},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4138692319393158},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.363962322473526},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.26341670751571655},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22007176280021667},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.14836913347244263},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.11799466609954834}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6109989881515503},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.5457902550697327},{"id":"https://openalex.org/C2778056439","wikidata":"https://www.wikidata.org/wiki/Q1273235","display_name":"e-participation","level":3,"score":0.5284367203712463},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5226659178733826},{"id":"https://openalex.org/C191795146","wikidata":"https://www.wikidata.org/wiki/Q3878446","display_name":"Norm (philosophy)","level":2,"score":0.5193430185317993},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49094274640083313},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.44964325428009033},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4393855631351471},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.4392136037349701},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43036243319511414},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.41984492540359497},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4138692319393158},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.363962322473526},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26341670751571655},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22007176280021667},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14836913347244263},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.11799466609954834},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3306500.3306569","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3306500.3306569","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.7900000214576721}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322780","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W3845020","https://openalex.org/W84249646","https://openalex.org/W96688392","https://openalex.org/W114950528","https://openalex.org/W1240377842","https://openalex.org/W1511558225","https://openalex.org/W1596953637","https://openalex.org/W1787442784","https://openalex.org/W1971604583","https://openalex.org/W1974800795","https://openalex.org/W1983051294","https://openalex.org/W1987970830","https://openalex.org/W1991538102","https://openalex.org/W1994325858","https://openalex.org/W1997008295","https://openalex.org/W1999724365","https://openalex.org/W2009648330","https://openalex.org/W2041656211","https://openalex.org/W2064823137","https://openalex.org/W2089967221","https://openalex.org/W2092719789","https://openalex.org/W2101287943","https://openalex.org/W2120556131","https://openalex.org/W2124445109","https://openalex.org/W2140721422","https://openalex.org/W2143827429","https://openalex.org/W2149617571","https://openalex.org/W2166982098","https://openalex.org/W2167682203","https://openalex.org/W2319079004","https://openalex.org/W2407816248","https://openalex.org/W2465654629","https://openalex.org/W2473847982","https://openalex.org/W2588047263","https://openalex.org/W2602623442","https://openalex.org/W2618362327","https://openalex.org/W2735748131","https://openalex.org/W3000213687","https://openalex.org/W3134700300","https://openalex.org/W3186585948","https://openalex.org/W4234803057","https://openalex.org/W4240739585"],"related_works":["https://openalex.org/W1999404995","https://openalex.org/W3086648155","https://openalex.org/W2495453524","https://openalex.org/W2573790810","https://openalex.org/W1559202104","https://openalex.org/W3142707424","https://openalex.org/W3025396591","https://openalex.org/W3013903516","https://openalex.org/W2079151340","https://openalex.org/W4308625185"],"abstract_inverted_index":{"Over":[0],"the":[1,5,9,27,63,87,99,118,154],"years,":[2],"governments":[3],"around":[4],"world":[6],"are":[7],"utilizing":[8],"Information":[10],"and":[11,19,49,68,109],"Communication":[12],"Technologies":[13],"(ICTs)":[14],"to":[15,22,42,45,116,153],"deliver":[16],"better":[17],"information":[18],"expedite":[20],"services":[21,146],"their":[23],"citizens.":[24],"One":[25],"of":[26,96,98,112,131],"main":[28],"components":[29],"that":[30,147],"saw":[31],"such":[32],"rising":[33],"is":[34,58],"e-participation.":[35],"This":[36,102],"e-participation":[37,79,123,145],"works":[38],"as":[39],"a":[40,60,110,140,150],"platform":[41],"encouraged":[43],"citizens":[44],"interact":[46],"with":[47],"government":[48,137],"thus":[50],"participate":[51],"in":[52,62,73,78,84,125,138],"decision":[53],"making.":[54],"While":[55],"user":[56,76,100,119],"experience":[57,77,114,120,152],"becoming":[59],"norm":[61],"human":[64],"computer":[65],"interaction":[66,113],"field":[67],"has":[69,80],"been":[70,82],"widely":[71],"studied":[72,83],"other":[74],"applications,":[75],"not":[81],"depth.":[85],"Despite":[86],"tremendous":[88],"effort":[89],"done":[90],"by":[91],"governments,":[92],"many":[93],"still":[94],"lack":[95],"evaluation":[97],"experience.":[101],"exploratory":[103],"study":[104,133],"uses":[105],"think":[106],"aloud":[107],"method":[108],"set":[111],"questionnaire":[115],"evaluate":[117],"when":[121],"using":[122],"service":[124],"Malaysian":[126,136],"e-government":[127],"website.":[128],"The":[129],"findings":[130],"this":[132],"can":[134],"assist":[135],"developing":[139],"more":[141],"efficient":[142],"citizen":[143],"centric":[144],"eventually":[148],"offers":[149],"good":[151],"user.":[155]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
