{"id":"https://openalex.org/W2940274433","doi":"https://doi.org/10.1145/3306500.3306503","title":"Analysis on the quality factors of B2C cross-border e-commerce service","display_name":"Analysis on the quality factors of B2C cross-border e-commerce service","publication_year":2019,"publication_date":"2019-01-10","ids":{"openalex":"https://openalex.org/W2940274433","doi":"https://doi.org/10.1145/3306500.3306503","mag":"2940274433"},"language":"en","primary_location":{"id":"doi:10.1145/3306500.3306503","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3306500.3306503","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101672542","display_name":"Fei Hou","orcid":"https://orcid.org/0000-0001-6277-3111"},"institutions":[{"id":"https://openalex.org/I4210146077","display_name":"China National Institute of Standardization","ror":"https://ror.org/03qzxj964","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210146077"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Fei Hou","raw_affiliation_strings":["China National Institute of Standardization, Zhichun Road, Beijing, China"],"affiliations":[{"raw_affiliation_string":"China National Institute of Standardization, Zhichun Road, Beijing, China","institution_ids":["https://openalex.org/I4210146077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101577293","display_name":"Yonghong Cheng","orcid":"https://orcid.org/0000-0003-1498-0786"},"institutions":[{"id":"https://openalex.org/I4210146077","display_name":"China National Institute of Standardization","ror":"https://ror.org/03qzxj964","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210146077"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yonghong Cheng","raw_affiliation_strings":["China National Institute of Standardization, Zhichun Road, Beijing, China"],"affiliations":[{"raw_affiliation_string":"China National Institute of Standardization, Zhichun Road, Beijing, China","institution_ids":["https://openalex.org/I4210146077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041910608","display_name":"Lingxia Cao","orcid":null},"institutions":[{"id":"https://openalex.org/I4210146077","display_name":"China National Institute of Standardization","ror":"https://ror.org/03qzxj964","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210146077"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lingxia Cao","raw_affiliation_strings":["China National Institute of Standardization, Zhichun Road, Beijing, China"],"affiliations":[{"raw_affiliation_string":"China National Institute of Standardization, Zhichun Road, Beijing, China","institution_ids":["https://openalex.org/I4210146077"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101672542"],"corresponding_institution_ids":["https://openalex.org/I4210146077"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.05269519,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"281","last_page":"286"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5544134378433228},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4830680191516876},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4629341959953308},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.41852840781211853},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3825443685054779},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3624628782272339},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.23908832669258118},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15594539046287537}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5544134378433228},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4830680191516876},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4629341959953308},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.41852840781211853},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3825443685054779},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3624628782272339},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.23908832669258118},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15594539046287537},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3306500.3306503","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3306500.3306503","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on E-Education, E-Business, E-Management and E-Learning","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4300000071525574,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W4232682974"],"related_works":["https://openalex.org/W2323516465","https://openalex.org/W4238615239","https://openalex.org/W2063960996","https://openalex.org/W2085045797","https://openalex.org/W1998565590","https://openalex.org/W2170179501","https://openalex.org/W3217474284","https://openalex.org/W2061423566","https://openalex.org/W2342975177","https://openalex.org/W2135735066"],"abstract_inverted_index":{"B2C":[0],"cross-border":[1,30],"e-commerce":[2],"service":[3,31,49,51],"is":[4],"characterized":[5],"by":[6],"intangibles,":[7],"the":[8,24,42,48,59,63,67,70,74],"simultaneous":[9],"occurrence":[10],"of":[11,26,44,47],"production":[12],"and":[13,17,29,56,73],"consumption,":[14],"strong":[15],"interaction":[16],"many":[18],"other":[19],"distinctive":[20],"features,":[21],"which":[22],"combine":[23],"characteristics":[25],"E-commerce":[27],"activities":[28,32],"with":[33],"more":[34],"complicated":[35],"quality":[36,45],"characteristics.":[37],"The":[38],"result":[39],"shows":[40],"that":[41],"number":[43],"factors":[46,64],"provider's":[50],"capacity,":[52],"after-sales":[53],"service,":[54],"delivery":[55],"payment":[57],"are":[58],"highest":[60],"ones,":[61],"but":[62],"such":[65],"as":[66],"information":[68],"provision,":[69],"purchase":[71,75],"intention":[72],"order":[76],"cannot":[77],"be":[78],"neglected.":[79]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
