{"id":"https://openalex.org/W2915664243","doi":"https://doi.org/10.1145/3301275.3302290","title":"BigBlueBot","display_name":"BigBlueBot","publication_year":2019,"publication_date":"2019-02-19","ids":{"openalex":"https://openalex.org/W2915664243","doi":"https://doi.org/10.1145/3301275.3302290","mag":"2915664243"},"language":"en","primary_location":{"id":"doi:10.1145/3301275.3302290","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3301275.3302290","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011883289","display_name":"Justin D. Weisz","orcid":"https://orcid.org/0000-0003-2228-2398"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Justin D. Weisz","raw_affiliation_strings":["IBM Research AI"],"affiliations":[{"raw_affiliation_string":"IBM Research AI","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069671912","display_name":"Mohit Jain","orcid":"https://orcid.org/0000-0002-7106-164X"},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Mohit Jain","raw_affiliation_strings":["IBM Research, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"IBM Research, Bangalore, India","institution_ids":["https://openalex.org/I4210103279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039106227","display_name":"Narendra Nath Joshi","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Narendra Nath Joshi","raw_affiliation_strings":["IBM Research AI"],"affiliations":[{"raw_affiliation_string":"IBM Research AI","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082721686","display_name":"James M. Johnson","orcid":"https://orcid.org/0000-0002-7199-5493"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James Johnson","raw_affiliation_strings":["IBM Research AI"],"affiliations":[{"raw_affiliation_string":"IBM Research AI","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048863131","display_name":"Ingrid Lange","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ingrid Lange","raw_affiliation_strings":["IBM Research AI"],"affiliations":[{"raw_affiliation_string":"IBM Research AI","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5011883289"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.0349,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.93171082,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"448","last_page":"459"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8575170040130615},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.8265361785888672},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.7030997276306152},{"id":"https://openalex.org/keywords/bridge","display_name":"Bridge (graph theory)","score":0.630948543548584},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.6010624170303345},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5820247530937195},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.49214619398117065},{"id":"https://openalex.org/keywords/watson","display_name":"Watson","score":0.47349175810813904},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.4291015863418579},{"id":"https://openalex.org/keywords/ibm","display_name":"IBM","score":0.41398075222969055},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3778266906738281},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3561564087867737},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3339807987213135},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.18492069840431213},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1312694549560547}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8575170040130615},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.8265361785888672},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.7030997276306152},{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.630948543548584},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.6010624170303345},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5820247530937195},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.49214619398117065},{"id":"https://openalex.org/C2776608531","wikidata":"https://www.wikidata.org/wiki/Q12253","display_name":"Watson","level":2,"score":0.47349175810813904},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.4291015863418579},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.41398075222969055},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3778266906738281},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3561564087867737},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3339807987213135},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.18492069840431213},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1312694549560547},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3301275.3302290","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3301275.3302290","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.46000000834465027}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W1582147469","https://openalex.org/W1741471588","https://openalex.org/W1778685146","https://openalex.org/W1985955841","https://openalex.org/W1987935527","https://openalex.org/W2032210463","https://openalex.org/W2048596731","https://openalex.org/W2063241222","https://openalex.org/W2067404301","https://openalex.org/W2073979665","https://openalex.org/W2093354302","https://openalex.org/W2133270667","https://openalex.org/W2135814321","https://openalex.org/W2141373701","https://openalex.org/W2161466446","https://openalex.org/W2170644967","https://openalex.org/W2189217339","https://openalex.org/W2282821441","https://openalex.org/W2405187948","https://openalex.org/W2413523787","https://openalex.org/W2487652696","https://openalex.org/W2518331948","https://openalex.org/W2566017544","https://openalex.org/W2611049140","https://openalex.org/W2754425142","https://openalex.org/W2755801862","https://openalex.org/W2787712888","https://openalex.org/W2789650693","https://openalex.org/W2790685724","https://openalex.org/W2795530988","https://openalex.org/W2795758037","https://openalex.org/W2808135558","https://openalex.org/W2808216081","https://openalex.org/W2907049732","https://openalex.org/W2942367614","https://openalex.org/W2952013107","https://openalex.org/W2954350245","https://openalex.org/W2962963304","https://openalex.org/W4236521339","https://openalex.org/W4389739628"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W1035030678","https://openalex.org/W4281622825","https://openalex.org/W4312591757","https://openalex.org/W2736131028","https://openalex.org/W4256710130","https://openalex.org/W4400390793","https://openalex.org/W4225097438","https://openalex.org/W4392547282","https://openalex.org/W2284847025"],"abstract_inverted_index":{"Chatbots":[0],"are":[1],"becoming":[2],"quite":[3],"popular,":[4],"with":[5,60,101,148],"many":[6],"brands":[7],"developing":[8],"conversational":[9,30,79],"experiences":[10],"using":[11,115],"platforms":[12],"such":[13],"as":[14],"IBM's":[15],"Watson":[16],"Assistant":[17],"and":[18,34,52,81,108,142],"Facebook":[19],"Messenger.":[20],"However,":[21],"previous":[22],"research":[23],"reveals":[24],"that":[25],"users'":[26],"expectations":[27,51],"of":[28,73,90,99,137],"what":[29],"agents":[31],"can":[32],"understand":[33],"do":[35],"far":[36],"outpace":[37],"their":[38],"actual":[39],"technical":[40],"capabilities.":[41],"Our":[42,94],"work":[43,66],"seeks":[44],"to":[45,70,84,146],"bridge":[46],"the":[47,109,140,151],"gap":[48],"between":[49],"these":[50],"reality":[53],"by":[54,67,87],"designing":[55],"a":[56,71,122,144],"fun":[57],"learning":[58],"experience":[59],"several":[61],"goals:":[62],"explaining":[63],"how":[64],"chatbots":[65,86,103,149],"mapping":[68],"utterances":[69],"set":[72],"intents,":[74],"teaching":[75],"strategies":[76,129],"for":[77,130],"avoiding":[78],"breakdowns,":[80],"increasing":[82],"desire":[83,145],"use":[85],"creating":[88],"feelings":[89,136],"empathy":[91,138],"toward":[92,139],"them.":[93],"experience,":[95],"called":[96],"BigBlueBot,":[97],"consists":[98],"interactions":[100],"two":[102],"in":[104,150],"which":[105],"breakdowns":[106],"occur":[107],"user":[110],"(or":[111],"chatbot)":[112],"must":[113],"recover":[114],"one":[116],"or":[117],"more":[118],"repair":[119],"strategies.":[120],"In":[121],"Mechanical":[123],"Turk":[124],"evaluation":[125],"(N=88),":[126],"participants":[127],"learned":[128],"having":[131],"successful":[132],"human-agent":[133],"interactions,":[134],"reported":[135],"chatbots,":[141],"expressed":[143],"interact":[147],"future.":[152]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":4}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2019-03-02T00:00:00"}