{"id":"https://openalex.org/W2944053925","doi":"https://doi.org/10.1145/3299815.3314473","title":"Why do App Reviews get Responded","display_name":"Why do App Reviews get Responded","publication_year":2019,"publication_date":"2019-04-18","ids":{"openalex":"https://openalex.org/W2944053925","doi":"https://doi.org/10.1145/3299815.3314473","mag":"2944053925"},"language":"en","primary_location":{"id":"doi:10.1145/3299815.3314473","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3299815.3314473","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 ACM Southeast Conference","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113871221","display_name":"Phong Minh Vu","orcid":null},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Phong Minh Vu","raw_affiliation_strings":["Auburn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Auburn University","institution_ids":["https://openalex.org/I82497590"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055849627","display_name":"Tam The Nguyen","orcid":"https://orcid.org/0000-0001-9263-1341"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tam The Nguyen","raw_affiliation_strings":["Auburn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Auburn University","institution_ids":["https://openalex.org/I82497590"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100642009","display_name":"Tung Nguyen","orcid":"https://orcid.org/0000-0003-4232-0566"},"institutions":[{"id":"https://openalex.org/I82497590","display_name":"Auburn University","ror":"https://ror.org/02v80fc35","country_code":"US","type":"education","lineage":["https://openalex.org/I82497590"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tung Thanh Nguyen","raw_affiliation_strings":["Auburn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Auburn University","institution_ids":["https://openalex.org/I82497590"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I82497590"],"apc_list":null,"apc_paid":null,"fwci":0.6585,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.6657683,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"237","last_page":"240"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12799","display_name":"Mobile and Web Applications","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-apps","display_name":"Mobile apps","score":0.6985481977462769},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6908608078956604},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5948615670204163},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.57319575548172},{"id":"https://openalex.org/keywords/mobile-device","display_name":"Mobile device","score":0.4263645112514496},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.40235865116119385},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3709699511528015},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.36603301763534546}],"concepts":[{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.6985481977462769},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6908608078956604},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5948615670204163},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.57319575548172},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.4263645112514496},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.40235865116119385},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3709699511528015},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.36603301763534546}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3299815.3314473","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3299815.3314473","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 ACM Southeast Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W267441574","https://openalex.org/W2052760504","https://openalex.org/W2069442545","https://openalex.org/W2074975950","https://openalex.org/W2085465189","https://openalex.org/W2112143630","https://openalex.org/W2126574721","https://openalex.org/W2151000821","https://openalex.org/W2180400933","https://openalex.org/W2199736351","https://openalex.org/W2245570430","https://openalex.org/W2344561138","https://openalex.org/W2512602240","https://openalex.org/W2547513165","https://openalex.org/W2559490865","https://openalex.org/W2731774343","https://openalex.org/W2755160617","https://openalex.org/W2887437891","https://openalex.org/W6672191712","https://openalex.org/W6686029224","https://openalex.org/W6690754183","https://openalex.org/W6740399521"],"related_works":["https://openalex.org/W3034529322","https://openalex.org/W2113597336","https://openalex.org/W2115913271","https://openalex.org/W2155505549","https://openalex.org/W2357479218","https://openalex.org/W1819546284","https://openalex.org/W2018648706","https://openalex.org/W2114232034","https://openalex.org/W2808363712","https://openalex.org/W2011442434"],"abstract_inverted_index":{"Recent":[0],"studies":[1],"show":[2],"that":[3,57,113],"providing":[4],"responses":[5,143],"for":[6,144],"user":[7,16,27],"reviews":[8,50,87,115,146],"of":[9,26,47,86,101],"a":[10,41,67,71,133],"mobile":[11,48,138],"app":[12,34,59],"can":[13],"increase":[14],"its":[15],"satisfaction":[17],"and":[18,51,77,99],"overall":[19],"ratings.":[20],"However,":[21],"due":[22],"to":[23,81,131,136],"large":[24],"volumes":[25],"reviews,":[28],"few":[29],"are":[30,79],"actually":[31],"responded":[32],"by":[33],"developers.":[35],"In":[36],"this":[37],"paper,":[38],"we":[39,129],"conduct":[40],"preliminary":[42],"study":[43],"on":[44,126],"the":[45,83,120,142],"characteristics":[46],"apps'":[49,139],"their":[52,102],"human-written":[53],"responses.":[54,124],"We":[55,110],"found":[56,112],"an":[58],"review":[60],"often":[61,95],"has":[62,66,74],"multiple":[63,75],"segments,":[64,76],"each":[65],"particular":[68],"intention.":[69],"Similarly,":[70],"response":[72],"also":[73,111],"some":[78],"intended":[80],"answer":[82],"impact":[84],"parts":[85],"(e.g.,":[88],"complaints,":[89],"requests,":[90],"or":[91,122],"information":[92],"seeking).":[93],"Responses":[94],"have":[96],"similar":[97,114,123],"structures":[98],"most":[100],"content":[103],"is":[104],"consistently":[105],"written":[106],"with":[107,119],"pre-defined":[108],"templates.":[109],"might":[116],"be":[117],"answered":[118],"same":[121],"Based":[125],"those":[127],"findings,":[128],"propose":[130],"develop":[132],"semi-automated":[134],"tool":[135],"help":[137],"developers":[140],"write":[141],"users":[145],"more":[147],"effectively.":[148]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
