{"id":"https://openalex.org/W2920001452","doi":"https://doi.org/10.1145/3295750.3298934","title":"Learning About Work Tasks to Inform Intelligent Assistant Design","display_name":"Learning About Work Tasks to Inform Intelligent Assistant Design","publication_year":2019,"publication_date":"2019-03-08","ids":{"openalex":"https://openalex.org/W2920001452","doi":"https://doi.org/10.1145/3295750.3298934","mag":"2920001452"},"language":"en","primary_location":{"id":"doi:10.1145/3295750.3298934","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3295750.3298934","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":null,"any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053547177","display_name":"Johanne R. Trippas","orcid":"https://orcid.org/0000-0002-7801-0239"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Johanne R. Trippas","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083881309","display_name":"Damiano Spina","orcid":"https://orcid.org/0000-0001-9913-433X"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Damiano Spina","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085925326","display_name":"Falk Scholer","orcid":"https://orcid.org/0000-0001-9094-0810"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Falk Scholer","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021000040","display_name":"Ahmed Hassan Awadallah","orcid":"https://orcid.org/0000-0001-6426-3537"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ahmed Hassan Awadallah","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017503948","display_name":"Peter Bailey","orcid":null},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Peter Bailey","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102869952","display_name":"Paul N. Bennett","orcid":"https://orcid.org/0000-0002-8846-5480"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Paul N. Bennett","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076259865","display_name":"Ryen W. White","orcid":"https://orcid.org/0000-0002-0265-4249"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ryen W. White","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049618076","display_name":"Jonathan Liono","orcid":"https://orcid.org/0000-0003-2288-7004"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jonathan Liono","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039040673","display_name":"Yongli Ren","orcid":"https://orcid.org/0000-0002-3137-9653"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Yongli Ren","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090893421","display_name":"Flora D. Salim","orcid":"https://orcid.org/0000-0002-1237-1664"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Flora D. Salim","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072614956","display_name":"Mark Sanderson","orcid":"https://orcid.org/0000-0003-0487-9609"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mark Sanderson","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":11,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.6512,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.97116895,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"5","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.734625518321991},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7128459215164185},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.6562683582305908},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5690625905990601},{"id":"https://openalex.org/keywords/task-management","display_name":"Task management","score":0.5289946794509888},{"id":"https://openalex.org/keywords/entertainment","display_name":"Entertainment","score":0.5152959823608398},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5074860453605652},{"id":"https://openalex.org/keywords/task-analysis","display_name":"Task analysis","score":0.448652982711792},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3604595959186554},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3398445248603821},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.17077672481536865},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10722598433494568}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.734625518321991},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7128459215164185},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6562683582305908},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5690625905990601},{"id":"https://openalex.org/C2780021488","wikidata":"https://www.wikidata.org/wiki/Q759682","display_name":"Task management","level":3,"score":0.5289946794509888},{"id":"https://openalex.org/C512170562","wikidata":"https://www.wikidata.org/wiki/Q173799","display_name":"Entertainment","level":2,"score":0.5152959823608398},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5074860453605652},{"id":"https://openalex.org/C175154964","wikidata":"https://www.wikidata.org/wiki/Q380077","display_name":"Task analysis","level":3,"score":0.448652982711792},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3604595959186554},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3398445248603821},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.17077672481536865},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10722598433494568},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3295750.3298934","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3295750.3298934","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},{"id":"pmh:oai:figshare.com:article/27583881","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/27583881","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[{"score":0.6800000071525574,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320308943","display_name":"Microsoft Research","ror":"https://ror.org/00d0nc645"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W1525564204","https://openalex.org/W1975409939","https://openalex.org/W1979290264","https://openalex.org/W1981261334","https://openalex.org/W1993933064","https://openalex.org/W1995435389","https://openalex.org/W2078786834","https://openalex.org/W2089461303","https://openalex.org/W2096158028","https://openalex.org/W2104217798","https://openalex.org/W2104255729","https://openalex.org/W2113363259","https://openalex.org/W2116938310","https://openalex.org/W2124793952","https://openalex.org/W2134595450","https://openalex.org/W2140387367","https://openalex.org/W2143445498","https://openalex.org/W2144549573","https://openalex.org/W2156037541","https://openalex.org/W2164734124","https://openalex.org/W2165990684","https://openalex.org/W2167672345","https://openalex.org/W2170723298","https://openalex.org/W2172064665","https://openalex.org/W2293080278","https://openalex.org/W2347072622","https://openalex.org/W2469170479","https://openalex.org/W2471046599","https://openalex.org/W2560995883","https://openalex.org/W2766449686","https://openalex.org/W2791808303","https://openalex.org/W4285719527","https://openalex.org/W4364348136"],"related_works":["https://openalex.org/W2408144987","https://openalex.org/W1564680838","https://openalex.org/W2394534730","https://openalex.org/W2066180340","https://openalex.org/W588853005","https://openalex.org/W1758813645","https://openalex.org/W2003125260","https://openalex.org/W2060591604","https://openalex.org/W1992291644","https://openalex.org/W2166791242"],"abstract_inverted_index":{"Intelligent":[0],"assistants":[1,23,43,126,152],"can":[2],"serve":[3],"many":[4],"purposes,":[5],"including":[6,86],"entertainment":[7],"(e.g.":[8,16],"playing":[9],"music),":[10],"home":[11],"automation,":[12],"and":[13,36,68,81,101,115,129,140],"task":[14],"management":[15],"timers,":[17],"reminders).":[18],"The":[19],"role":[20],"of":[21,63,78,89,118,150,155],"these":[22],"is":[24,47],"evolving":[25],"to":[26,49,136,144],"also":[27,110],"support":[28,154],"people":[29,56,131],"engaged":[30],"in":[31,34,70,95,132,153],"work":[32,53,72,134],"tasks,":[33,80,92,100,139],"workplaces":[35],"beyond.":[37],"To":[38],"design":[39],"truly":[40],"useful":[41],"intelligent":[42,125,151],"for":[44],"work,":[45],"it":[46],"important":[48],"better":[50],"understand":[51],"the":[52,87,93,99,112,148],"tasks":[54,67],"that":[55],"are":[57,107],"performing.":[58],"Based":[59],"on":[60,123,147],"a":[61,71,76,133],"survey":[62],"401":[64],"respondents'":[65],"daily":[66],"activities":[69],"setting,":[73],"we":[74,121],"present":[75],"classification":[77],"work-related":[79],"analyze":[82],"their":[83,90,138],"key":[84],"characteristics,":[85],"frequency":[88],"self-reported":[91],"environment":[94,135],"which":[96],"they":[97],"undertake":[98],"which,":[102],"if":[103],"any,":[104],"electronic":[105],"devices":[106],"used.":[108],"We":[109],"investigate":[111],"cyber,":[113],"physical,":[114],"social":[116],"aspects":[117],"tasks.":[119],"Finally,":[120],"reflect":[122],"how":[124],"could":[127],"influence":[128],"help":[130],"complete":[137],"synthesize":[141],"our":[142],"findings":[143],"provide":[145],"insight":[146],"future":[149],"amplifying":[156],"personal":[157],"productivity.":[158]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}