{"id":"https://openalex.org/W2910898699","doi":"https://doi.org/10.1145/3292147.3292224","title":"The right metric for the right stakeholder","display_name":"The right metric for the right stakeholder","publication_year":2018,"publication_date":"2018-12-04","ids":{"openalex":"https://openalex.org/W2910898699","doi":"https://doi.org/10.1145/3292147.3292224","mag":"2910898699"},"language":"en","primary_location":{"id":"doi:10.1145/3292147.3292224","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3292147.3292224","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th Australian Conference on Computer-Human Interaction","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001070512","display_name":"Arik Friedman","orcid":"https://orcid.org/0000-0002-4978-9407"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Arik Friedman","raw_affiliation_strings":["Atlassian, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Atlassian, Sydney, Australia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044715944","display_name":"Ilias Flaounas","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ilias Flaounas","raw_affiliation_strings":["Atlassian, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Atlassian, Sydney, Australia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"602","last_page":"606"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.7037137150764465},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6458649635314941},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6213951110839844},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5618687272071838},{"id":"https://openalex.org/keywords/metric","display_name":"Metric (unit)","score":0.5473336577415466},{"id":"https://openalex.org/keywords/product-metric","display_name":"Product metric","score":0.5427622199058533},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5238583087921143},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.5195627212524414},{"id":"https://openalex.org/keywords/user-story","display_name":"User story","score":0.4457399249076843},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40920189023017883},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.38991445302963257},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3654314875602722},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.332408607006073},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2382303774356842},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.17996487021446228},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11162370443344116}],"concepts":[{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.7037137150764465},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6458649635314941},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6213951110839844},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5618687272071838},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.5473336577415466},{"id":"https://openalex.org/C154497576","wikidata":"https://www.wikidata.org/wiki/Q7247777","display_name":"Product metric","level":3,"score":0.5427622199058533},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5238583087921143},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5195627212524414},{"id":"https://openalex.org/C11189718","wikidata":"https://www.wikidata.org/wiki/Q218152","display_name":"User story","level":4,"score":0.4457399249076843},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40920189023017883},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.38991445302963257},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3654314875602722},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.332408607006073},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2382303774356842},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.17996487021446228},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11162370443344116},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C198043062","wikidata":"https://www.wikidata.org/wiki/Q180953","display_name":"Metric space","level":2,"score":0.0},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3292147.3292224","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3292147.3292224","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th Australian Conference on Computer-Human Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W209488640","https://openalex.org/W575598456","https://openalex.org/W1529465401","https://openalex.org/W1980287314","https://openalex.org/W2020639717","https://openalex.org/W2051163483","https://openalex.org/W2071810069","https://openalex.org/W2108353880","https://openalex.org/W2114968482","https://openalex.org/W2115072199","https://openalex.org/W2140972344","https://openalex.org/W2154686027","https://openalex.org/W2936737507","https://openalex.org/W2992906311","https://openalex.org/W3147411946"],"related_works":["https://openalex.org/W2254063053","https://openalex.org/W4382515898","https://openalex.org/W2776309617","https://openalex.org/W2887673311","https://openalex.org/W2218678539","https://openalex.org/W1554584813","https://openalex.org/W1611031577","https://openalex.org/W3137981520","https://openalex.org/W4385889947","https://openalex.org/W2804154309"],"abstract_inverted_index":{"The":[0],"integration":[1],"of":[2,19,72,81],"Agile":[3],"practices":[4],"with":[5],"User-Centered":[6],"Design":[7],"studies":[8],"the":[9,17,20,63,79,89,104,110,118],"interactions":[10],"between":[11],"designers":[12,26],"and":[13,16,22,60,107],"software":[14],"developers,":[15],"alignment":[18],"design":[21,58],"development":[23],"processes.":[24],"However,":[25],"are":[27,53],"often":[28],"required":[29],"to":[30,55,77,94,108,117],"operate":[31],"within":[32],"a":[33,69,73,83],"wider":[34],"business":[35,64,97],"context,":[36,51],"driven":[37],"by":[38],"high-level":[39],"metrics,":[40],"like":[41],"Monthly":[42],"Active":[43],"Users":[44],"or":[45],"Net":[46],"Promoter":[47],"Score.":[48],"Within":[49],"this":[50],"they":[52],"challenged":[54],"show":[56],"how":[57],"initiatives":[59],"improvements":[61],"affect":[62],"metrics.":[65],"This":[66],"paper":[67],"describes":[68],"case":[70],"study":[71],"large":[74],"scale":[75],"effort":[76],"improve":[78],"usability":[80],"Jira,":[82],"project":[84],"tracking":[85],"software.":[86],"It":[87],"outlines":[88],"process":[90],"that":[91,112,120],"was":[92],"followed":[93],"break":[95],"down":[96],"goals":[98],"into":[99],"actionable":[100],"work":[101],"streams":[102],"for":[103],"product":[105,113],"teams,":[106],"align":[109],"metrics":[111,119],"teams":[114],"iterate":[115],"through":[116],"high":[121],"level":[122],"management":[123],"cares":[124],"about.":[125]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
