{"id":"https://openalex.org/W2942974580","doi":"https://doi.org/10.1145/3290607.3299052","title":"Should I Interfere' AI-Assistants' Interaction with Knowledge Workers","display_name":"Should I Interfere' AI-Assistants' Interaction with Knowledge Workers","publication_year":2019,"publication_date":"2019-04-30","ids":{"openalex":"https://openalex.org/W2942974580","doi":"https://doi.org/10.1145/3290607.3299052","mag":"2942974580"},"language":"en","primary_location":{"id":"doi:10.1145/3290607.3299052","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3290607.3299052","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036090826","display_name":"Juliana Jansen Ferreira","orcid":"https://orcid.org/0000-0003-2867-3568"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Juliana Jansen Ferreira","raw_affiliation_strings":["IBM Research, Rio de Janeiro, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Rio de Janeiro, RJ, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050059376","display_name":"Ana Fucs","orcid":"https://orcid.org/0000-0002-4361-6070"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ana Fucs","raw_affiliation_strings":["IBM Research, Rio de Janeiro, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Rio de Janeiro, RJ, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021148298","display_name":"Vin\u00edcius Segura","orcid":"https://orcid.org/0000-0002-7265-2417"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Vin\u00edcius Segura","raw_affiliation_strings":["IBM Research, Rio de Janeiro, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Rio de Janeiro, RJ, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.723,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.78100234,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9825999736785889,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9757999777793884,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5716904401779175},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.560621976852417},{"id":"https://openalex.org/keywords/knowledge-worker","display_name":"Knowledge worker","score":0.5443562269210815},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5253483653068542},{"id":"https://openalex.org/keywords/wizard","display_name":"Wizard","score":0.4780022203922272},{"id":"https://openalex.org/keywords/wizard-of-oz","display_name":"Wizard of oz","score":0.4733591079711914},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.45930206775665283},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4340934455394745},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.40161195397377014},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3560956120491028},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3375670611858368},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.27193087339401245},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2573952376842499}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5716904401779175},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.560621976852417},{"id":"https://openalex.org/C2779089590","wikidata":"https://www.wikidata.org/wiki/Q1914017","display_name":"Knowledge worker","level":3,"score":0.5443562269210815},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5253483653068542},{"id":"https://openalex.org/C2776784076","wikidata":"https://www.wikidata.org/wiki/Q580334","display_name":"Wizard","level":2,"score":0.4780022203922272},{"id":"https://openalex.org/C2987423310","wikidata":"https://www.wikidata.org/wiki/Q18159725","display_name":"Wizard of oz","level":2,"score":0.4733591079711914},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.45930206775665283},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4340934455394745},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.40161195397377014},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3560956120491028},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3375670611858368},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.27193087339401245},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2573952376842499},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3290607.3299052","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3290607.3299052","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W65833265","https://openalex.org/W1969152782","https://openalex.org/W2027468736","https://openalex.org/W2156897926","https://openalex.org/W2405187948","https://openalex.org/W2552408584","https://openalex.org/W2560263201","https://openalex.org/W2611049140","https://openalex.org/W2611397992","https://openalex.org/W2611556044","https://openalex.org/W2791006121","https://openalex.org/W2795758037","https://openalex.org/W4236488977"],"related_works":["https://openalex.org/W2099856255","https://openalex.org/W2099407581","https://openalex.org/W3144571056","https://openalex.org/W1521209141","https://openalex.org/W2600336481","https://openalex.org/W2218665963","https://openalex.org/W41628362","https://openalex.org/W2952295968","https://openalex.org/W3200996968","https://openalex.org/W2143803874"],"abstract_inverted_index":{"Artificial":[0],"Intelligence":[1],"(AI)":[2],"assistants":[3,40],"have":[4,41],"been":[5],"a":[6,10,42,63,117,128],"hot":[7],"topic":[8],"for":[9,32,84,150],"few":[11],"years.":[12],"Popular":[13],"solutions":[14],"-":[15,27],"such":[16],"as":[17],"Google":[18],"Assistant,":[19],"Microsoft's":[20],"Cortana,":[21],"Apple's":[22],"Siri,":[23],"and":[24,71,110,140],"Amazon":[25],"Alexa":[26],"are":[28,61,101],"becoming":[29],"resourceful":[30],"AI-assistants":[31,60,100],"general":[33],"users.":[34],"Apart":[35],"from":[36,127,162],"some":[37],"mishaps,":[38],"those":[39],"successful":[43],"history":[44],"in":[45,55,58,77,104,116,137,157],"supporting":[46],"people's":[47],"everyday":[48],"tasks.":[49],"The":[50],"same":[51],"cannot":[52],"be":[53,74],"said":[54],"industry-specific":[56],"scenarios,":[57],"which":[59],"still":[62],"bet.":[64],"Companies":[65],"combining":[66],"AI":[67],"with":[68],"human":[69],"expertise":[70],"experience":[72],"can":[73],"stand":[75],"out":[76],"their":[78,88],"industry.":[79],"This":[80],"is":[81],"particularly":[82],"important":[83],"industries":[85],"that":[86,148,158],"rely":[87],"strategic":[89],"decision-making":[90],"processes":[91],"on":[92],"knowledge":[93,118,155],"workers":[94,156],"actions.":[95],"More":[96],"than":[97],"another":[98],"system,":[99],"new":[102],"players":[103],"the":[105,132],"human-computer":[106],"interaction.":[107],"But":[108],"how":[109],"when":[111],"should":[112],"an":[113,138,163],"AI-assistant":[114],"interfere":[115],"worker":[119],"task?":[120],"In":[121],"this":[122],"paper,":[123],"we":[124],"present":[125],"findings":[126,144],"case":[129],"study":[130],"using":[131],"Wizard":[133],"of":[134,153],"Oz":[135],"approach":[136],"oil":[139],"gas":[141],"company.":[142],"Our":[143],"begin":[145],"to":[146],"answer":[147],"question":[149],"what":[151],"kind":[152],"interference":[154],"domain":[159],"would":[160],"accept":[161],"AI-assistant.":[164]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}