{"id":"https://openalex.org/W2913912905","doi":"https://doi.org/10.1145/3283458.3283461","title":"Guidelines for designing e-statements for e-banking","display_name":"Guidelines for designing e-statements for e-banking","publication_year":2018,"publication_date":"2018-12-03","ids":{"openalex":"https://openalex.org/W2913912905","doi":"https://doi.org/10.1145/3283458.3283461","mag":"2913912905"},"language":"en","primary_location":{"id":"doi:10.1145/3283458.3283461","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3283458.3283461","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Second African Conference for Human Computer Interaction: Thriving Communities","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002283579","display_name":"Jacques Brosens","orcid":"https://orcid.org/0000-0002-5860-4750"},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Jacques Brosens","raw_affiliation_strings":["University of Pretoria, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pretoria, Pretoria, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012955536","display_name":"Rendani Kruger","orcid":"https://orcid.org/0000-0003-3753-2628"},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Rendani M. Kruger","raw_affiliation_strings":["University of Pretoria, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pretoria, Pretoria, South Africa","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073116394","display_name":"Hanlie Smuts","orcid":"https://orcid.org/0000-0001-7120-7787"},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Hanlie Smuts","raw_affiliation_strings":["University of Pretoria, Pretoria, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pretoria, Pretoria, South Africa","institution_ids":["https://openalex.org/I69552723"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.25364557,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9692000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/statement","display_name":"Statement (logic)","score":0.8213215470314026},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.5742136240005493},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5169867277145386},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.516114354133606},{"id":"https://openalex.org/keywords/problem-statement","display_name":"Problem statement","score":0.47809621691703796},{"id":"https://openalex.org/keywords/financial-statement","display_name":"Financial statement","score":0.44177180528640747},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.4124250113964081},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.337690532207489},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.31606966257095337},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.20923778414726257},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.20894667506217957},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.10932132601737976}],"concepts":[{"id":"https://openalex.org/C2777026412","wikidata":"https://www.wikidata.org/wiki/Q2684591","display_name":"Statement (logic)","level":2,"score":0.8213215470314026},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.5742136240005493},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5169867277145386},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.516114354133606},{"id":"https://openalex.org/C202532154","wikidata":"https://www.wikidata.org/wiki/Q4374193","display_name":"Problem statement","level":2,"score":0.47809621691703796},{"id":"https://openalex.org/C2781027943","wikidata":"https://www.wikidata.org/wiki/Q192907","display_name":"Financial statement","level":3,"score":0.44177180528640747},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.4124250113964081},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.337690532207489},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31606966257095337},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20923778414726257},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.20894667506217957},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10932132601737976},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3283458.3283461","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3283458.3283461","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Second African Conference for Human Computer Interaction: Thriving Communities","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1512084105","https://openalex.org/W2012190590","https://openalex.org/W2016146997","https://openalex.org/W2035467865","https://openalex.org/W2041792787","https://openalex.org/W2107175911","https://openalex.org/W2117847322","https://openalex.org/W2793326457","https://openalex.org/W2802296365","https://openalex.org/W2921737132"],"related_works":["https://openalex.org/W4230021867","https://openalex.org/W2963732072","https://openalex.org/W121796019","https://openalex.org/W4379033598","https://openalex.org/W1995698356","https://openalex.org/W3128689118","https://openalex.org/W2030474123","https://openalex.org/W3194732531","https://openalex.org/W2352719938","https://openalex.org/W3027176591"],"abstract_inverted_index":{"e-Banking":[0],"is":[1,85],"a":[2,20,40,55,62,100,127,135,138,164],"well-researched":[3],"phenomenon":[4],"in":[5,42,72,77,167],"the":[6,30,52,59,80,112,142],"current":[7],"trend":[8],"towards":[9],"pervasive":[10],"digitalization":[11],"of":[12,32,54,64,82,103,130,144,169],"financial":[13],"institutions.":[14],"Banking":[15],"statements":[16,34],"have":[17],"always":[18],"been":[19],"key":[21],"touch":[22,173],"point":[23],"between":[24],"banks":[25],"and":[26,29,45,74,109,137,146],"their":[27,118],"customers":[28],"design":[31,44,71,76,108,115,158],"digital":[33],"(or":[35],"e-statements)":[36],"should":[37],"therefore":[38],"be":[39],"priority":[41],"e-banking":[43,145],"delivery.":[46],"When":[47],"commissioned":[48],"to":[49,68,86,120],"assist":[50],"with":[51],"re-design":[53],"prominent":[56],"bank's":[57],"statements,":[58],"authors":[60],"discovered":[61],"lack":[63],"published":[65,104],"research":[66],"related":[67],"bank":[69],"statement":[70],"general,":[73],"e-statement":[75,107,121,157],"particular.":[78],"Therefore,":[79],"purpose":[81],"this":[83,170],"paper":[84],"propose":[87],"guidelines":[88,95,116,131,155],"for":[89,92,117,156,159],"designing":[90],"e-statements":[91],"e-banking.":[93],"The":[94],"were":[96],"derived":[97],"through":[98],"concluding":[99],"systematic":[101],"review":[102],"literature":[105],"on":[106],"by":[110],"examining":[111],"classical":[113],"interface":[114],"applicability":[119],"design.":[122],"By":[123,152],"combining":[124],"these":[125,154],"results,":[126],"useful":[128],"set":[129],"that":[132],"constitute":[133],"both":[134],"theoretical":[136],"practical":[139],"contribution":[140],"within":[141],"fields":[143],"user":[147],"experience":[148,172],"design,":[149],"are":[150],"presented.":[151],"considering":[153],"e-banking,":[160],"organizations":[161],"may":[162],"achieve":[163],"better":[165],"outcome":[166],"terms":[168],"customer":[171],"point.":[174]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
