{"id":"https://openalex.org/W2899158660","doi":"https://doi.org/10.1145/3274385","title":"Professional Medical Advice at your Fingertips","display_name":"Professional Medical Advice at your Fingertips","publication_year":2018,"publication_date":"2018-11-01","ids":{"openalex":"https://openalex.org/W2899158660","doi":"https://doi.org/10.1145/3274385","mag":"2899158660"},"language":"en","primary_location":{"id":"doi:10.1145/3274385","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3274385","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019663384","display_name":"Shuai Ma","orcid":"https://orcid.org/0000-0002-7658-292X"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Xiaojuan Ma","raw_affiliation_strings":["Hong Kong University of Science and Technology, Hong Kong, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hong Kong University of Science and Technology, Hong Kong, Hong Kong","institution_ids":["https://openalex.org/I200769079"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085623655","display_name":"Xinning Gui","orcid":"https://orcid.org/0000-0002-9436-7940"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"education","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Xinning Gui","raw_affiliation_strings":["University of California, Irvine, Irvine, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of California, Irvine, Irvine, CA, USA","institution_ids":["https://openalex.org/I204250578"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053296868","display_name":"Jiayue Fan","orcid":null},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jiayue Fan","raw_affiliation_strings":["Tsinghua University, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033425538","display_name":"Mingqian Zhao","orcid":null},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Mingqian Zhao","raw_affiliation_strings":["Hong Kong University of Science and Technology, Hong Kong, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hong Kong University of Science and Technology, Hong Kong, Hong Kong","institution_ids":["https://openalex.org/I200769079"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101599478","display_name":"Yunan Chen","orcid":"https://orcid.org/0000-0001-9239-2811"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"education","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yunan Chen","raw_affiliation_strings":["University of California, Irvine, Irvine, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of California, Irvine, Irvine, CA, USA","institution_ids":["https://openalex.org/I204250578"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045981297","display_name":"Kai Zheng","orcid":"https://orcid.org/0000-0003-4121-4948"},"institutions":[{"id":"https://openalex.org/I204250578","display_name":"University of California, Irvine","ror":"https://ror.org/04gyf1771","country_code":"US","type":"education","lineage":["https://openalex.org/I204250578"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kai Zheng","raw_affiliation_strings":["University of California, Irvine, Irvine, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of California, Irvine, Irvine, CA, USA","institution_ids":["https://openalex.org/I204250578"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.8247,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.9717763,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"2","issue":"CSCW","first_page":"1","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9825999736785889,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.978600025177002,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/health-professionals","display_name":"Health professionals","score":0.6779214143753052},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.641836404800415},{"id":"https://openalex.org/keywords/advice","display_name":"Advice (programming)","score":0.6168138980865479},{"id":"https://openalex.org/keywords/medical-advice","display_name":"Medical advice","score":0.6147373914718628},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.4953833818435669},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.41780054569244385},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.397426962852478},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.36301863193511963},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.36199599504470825},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3392414450645447},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3283352851867676},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2290160059928894}],"concepts":[{"id":"https://openalex.org/C3019806175","wikidata":"https://www.wikidata.org/wiki/Q11974939","display_name":"Health professionals","level":3,"score":0.6779214143753052},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.641836404800415},{"id":"https://openalex.org/C2779955035","wikidata":"https://www.wikidata.org/wiki/Q4686785","display_name":"Advice (programming)","level":2,"score":0.6168138980865479},{"id":"https://openalex.org/C2776510742","wikidata":"https://www.wikidata.org/wiki/Q6806456","display_name":"Medical advice","level":2,"score":0.6147373914718628},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.4953833818435669},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.41780054569244385},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.397426962852478},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.36301863193511963},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.36199599504470825},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3392414450645447},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3283352851867676},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2290160059928894},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3274385","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3274385","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:repository.ust.hk:1783.1-96170","is_oa":false,"landing_page_url":"http://repository.ust.hk/ir/Record/1783.1-96170","pdf_url":null,"source":{"id":"https://openalex.org/S4306401796","display_name":"Rare & Special e-Zone (The Hong Kong University of Science and Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200769079","host_organization_name":"Hong Kong University of Science and Technology","host_organization_lineage":["https://openalex.org/I200769079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W83568534","https://openalex.org/W631236649","https://openalex.org/W1549067406","https://openalex.org/W1556840590","https://openalex.org/W1969022908","https://openalex.org/W1969256959","https://openalex.org/W1979290264","https://openalex.org/W1980940875","https://openalex.org/W1985496673","https://openalex.org/W1987324891","https://openalex.org/W1995988715","https://openalex.org/W1997558002","https://openalex.org/W2013405620","https://openalex.org/W2013863265","https://openalex.org/W2015237251","https://openalex.org/W2023136091","https://openalex.org/W2032599523","https://openalex.org/W2033102097","https://openalex.org/W2034292909","https://openalex.org/W2036480165","https://openalex.org/W2039469627","https://openalex.org/W2042077402","https://openalex.org/W2045949054","https://openalex.org/W2046609007","https://openalex.org/W2047820558","https://openalex.org/W2061474427","https://openalex.org/W2064654621","https://openalex.org/W2068146554","https://openalex.org/W2074782377","https://openalex.org/W2075131233","https://openalex.org/W2092751924","https://openalex.org/W2098544808","https://openalex.org/W2099769844","https://openalex.org/W2102154902","https://openalex.org/W2111141603","https://openalex.org/W2112038757","https://openalex.org/W2112260461","https://openalex.org/W2114617570","https://openalex.org/W2116463170","https://openalex.org/W2124059803","https://openalex.org/W2126104150","https://openalex.org/W2128559207","https://openalex.org/W2130492827","https://openalex.org/W2133554056","https://openalex.org/W2135555017","https://openalex.org/W2137578694","https://openalex.org/W2139497806","https://openalex.org/W2140106053","https://openalex.org/W2140910804","https://openalex.org/W2144187609","https://openalex.org/W2151388223","https://openalex.org/W2154255345","https://openalex.org/W2155855882","https://openalex.org/W2156432256","https://openalex.org/W2166928246","https://openalex.org/W2323428144","https://openalex.org/W2344534781","https://openalex.org/W2397110394","https://openalex.org/W2404995834","https://openalex.org/W2413682007","https://openalex.org/W2435780370","https://openalex.org/W2501017368","https://openalex.org/W2588538616","https://openalex.org/W2588574026","https://openalex.org/W2606543049","https://openalex.org/W2611210575","https://openalex.org/W2614465268","https://openalex.org/W2772743714","https://openalex.org/W2795595430","https://openalex.org/W3149812557"],"related_works":["https://openalex.org/W3090906284","https://openalex.org/W253876680","https://openalex.org/W1987931999","https://openalex.org/W4293797372","https://openalex.org/W4238052600","https://openalex.org/W3005176110","https://openalex.org/W162918864","https://openalex.org/W2052598427","https://openalex.org/W4385190454","https://openalex.org/W4212794338"],"abstract_inverted_index":{"Timely":[0],"access":[1],"to":[2,114,135],"professional":[3],"medical":[4,43,98,136],"advice":[5,41],"is":[6],"crucial":[7],"for":[8,82,125],"patient":[9],"health":[10],"outcomes.":[11],"Traditional":[12],"offline,":[13],"one-on-one":[14],"patient-provider":[15],"interactions":[16],"are":[17],"time":[18],"consuming":[19],"and":[20,37,49,72,94,111,133],"costly.":[21],"As":[22],"a":[23,46,76,83],"result,":[24],"online":[25,128],"\"Ask":[26],"the":[27,105,108,116,119],"doctor\"":[28],"(AtD)":[29],"services":[30,130],"have":[31],"become":[32],"increasingly":[33],"popular,":[34],"where":[35,70],"patients":[36,71,93,132],"caregivers":[38,73,95,134],"can":[39,74],"obtain":[40],"from":[42],"professionals":[44,81,99],"at":[45],"lower":[47],"information":[48],"transaction":[50],"cost.":[51],"In":[52],"this":[53,101],"paper,":[54],"we":[55,90],"present":[56],"an":[57,62],"empirical":[58],"study":[59],"of":[60,79,107,118],"Fenda,":[61],"innovative":[63],"AtD":[64,129],"platform":[65],"recently":[66],"introduced":[67],"in":[68],"China":[69],"consult":[75],"wide":[77],"variety":[78],"healthcare":[80],"small":[84],"fee.":[85],"Using":[86],"qualitative":[87],"research":[88],"methods,":[89],"analyzed":[91],"how":[92],"interact":[96],"with":[97],"on":[100,104],"platform,":[102],"focusing":[103],"nature":[106],"questions":[109],"asked":[110],"user":[112],"strategies":[113],"optimize":[115],"usage":[117],"platform.":[120],"We":[121],"further":[122],"derived":[123],"implications":[124],"designing":[126],"better":[127],"connecting":[131],"professionals.":[137]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":5}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2018-11-09T00:00:00"}