{"id":"https://openalex.org/W2892291903","doi":"https://doi.org/10.1145/3272973.3274050","title":"The Impacts of Platform Quality on Gig Workers' Autonomy and Job Satisfaction","display_name":"The Impacts of Platform Quality on Gig Workers' Autonomy and Job Satisfaction","publication_year":2018,"publication_date":"2018-10-30","ids":{"openalex":"https://openalex.org/W2892291903","doi":"https://doi.org/10.1145/3272973.3274050","mag":"2892291903"},"language":"en","primary_location":{"id":"doi:10.1145/3272973.3274050","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3272973.3274050","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/145612/1/cscwp044-kimA.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101467564","display_name":"Sangmi Kim","orcid":"https://orcid.org/0000-0001-8326-7226"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sangmi Kim","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073683081","display_name":"Liz B. Marquis","orcid":"https://orcid.org/0000-0002-8753-9038"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Elizabeth Marquis","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087163822","display_name":"Rasha Alahmad","orcid":null},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rasha Alahmad","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017992869","display_name":"Casey Pierce","orcid":"https://orcid.org/0000-0003-0827-9045"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Casey S. Pierce","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084955075","display_name":"Lionel Robert","orcid":"https://orcid.org/0000-0002-1410-2601"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lionel P. Robert Jr.","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8068,"has_fulltext":true,"cited_by_count":16,"citation_normalized_percentile":{"value":0.89799214,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"181","last_page":"184"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.8230501413345337},{"id":"https://openalex.org/keywords/gig-economy","display_name":"Gig economy","score":0.7625284194946289},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6499436497688293},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"Job satisfaction","score":0.6311823129653931},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5879537463188171},{"id":"https://openalex.org/keywords/job-design","display_name":"Job design","score":0.4963863492012024},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.36858105659484863},{"id":"https://openalex.org/keywords/job-performance","display_name":"Job performance","score":0.25166207551956177},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.21174708008766174},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2014065980911255},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.11738842725753784},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07250875234603882},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.06738507747650146}],"concepts":[{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.8230501413345337},{"id":"https://openalex.org/C2986445992","wikidata":"https://www.wikidata.org/wiki/Q96619693","display_name":"Gig economy","level":3,"score":0.7625284194946289},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6499436497688293},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.6311823129653931},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5879537463188171},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.4963863492012024},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36858105659484863},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.25166207551956177},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.21174708008766174},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2014065980911255},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11738842725753784},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07250875234603882},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06738507747650146},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3272973.3274050","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3272973.3274050","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing","raw_type":"proceedings-article"},{"id":"pmh:oai:deepblue.lib.umich.edu:2027.42/145612","is_oa":true,"landing_page_url":"http://hdl.handle.net/2027.42/145612","pdf_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/145612/1/cscwp044-kimA.pdf","source":{"id":"https://openalex.org/S4306400393","display_name":"Deep Blue (University of Michigan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I27837315","host_organization_name":"University of Michigan","host_organization_lineage":["https://openalex.org/I27837315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:deepblue.lib.umich.edu:2027.42/145612","is_oa":true,"landing_page_url":"http://hdl.handle.net/2027.42/145612","pdf_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/145612/1/cscwp044-kimA.pdf","source":{"id":"https://openalex.org/S4306400393","display_name":"Deep Blue (University of Michigan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I27837315","host_organization_name":"University of Michigan","host_organization_lineage":["https://openalex.org/I27837315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},"sustainable_development_goals":[{"score":0.7599999904632568,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2892291903.pdf","grobid_xml":"https://content.openalex.org/works/W2892291903.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W1970582494","https://openalex.org/W1979929329","https://openalex.org/W2071281225","https://openalex.org/W2079791519","https://openalex.org/W2096047502","https://openalex.org/W2119355372","https://openalex.org/W2397558774","https://openalex.org/W2558736645","https://openalex.org/W2766384605","https://openalex.org/W2769868835","https://openalex.org/W3005111693","https://openalex.org/W3123711316"],"related_works":["https://openalex.org/W1546080684","https://openalex.org/W139060407","https://openalex.org/W4386473436","https://openalex.org/W4390428665","https://openalex.org/W4240477995","https://openalex.org/W2339672669","https://openalex.org/W2336079007","https://openalex.org/W2042807952","https://openalex.org/W2006873412","https://openalex.org/W4253998396"],"abstract_inverted_index":{"Gig":[0],"economy":[1],"jobs":[2],"rely":[3],"heavily":[4],"on":[5,56],"the":[6,22,31,51,72,91,113],"use":[7],"of":[8,33,43,53,75,101,112],"platforms":[9,16,35,76],"including":[10],"mobile":[11],"applications.":[12],"Even":[13],"though":[14],"such":[15],"are":[17,77],"necessary":[18],"to":[19,80,90],"participate":[20],"in":[21,46,71,116],"gig":[23,37,57,68,102],"economy,":[24],"we":[25,49],"know":[26],"very":[27],"little":[28],"about":[29],"how":[30],"quality":[32,55,74,96],"these":[34],"affects":[36],"workers.":[38],"Drawing":[39],"from":[40],"a":[41],"survey":[42],"Uber":[44],"drivers,":[45],"this":[47],"paper":[48],"examine":[50],"impacts":[52],"platform":[54,95],"workers'":[58,103],"job":[59,62,83,104],"autonomy":[60,84,105],"and":[61,85,106,108],"satisfaction.":[63,86],"Preliminary":[64],"results":[65],"suggest":[66],"that":[67],"workers":[69],"working":[70],"high":[73],"more":[78],"likely":[79],"have":[81],"greater":[82],"This":[87],"study":[88],"contributes":[89],"literature":[92],"by":[93],"identifying":[94],"as":[97],"an":[98],"important":[99],"factor":[100],"satisfaction":[107],"suggesting":[109],"possible":[110],"applications":[111],"preliminary":[114],"findings":[115],"future":[117],"research.":[118]},"counts_by_year":[{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}