{"id":"https://openalex.org/W2888905420","doi":"https://doi.org/10.1145/3236112.3236124","title":"The case for IVR-based citizen journalism in Pakistan","display_name":"The case for IVR-based citizen journalism in Pakistan","publication_year":2018,"publication_date":"2018-08-27","ids":{"openalex":"https://openalex.org/W2888905420","doi":"https://doi.org/10.1145/3236112.3236124","mag":"2888905420"},"language":"en","primary_location":{"id":"doi:10.1145/3236112.3236124","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3236112.3236124","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108231153","display_name":"Hira Ejaz","orcid":null},"institutions":[{"id":"https://openalex.org/I1323252656","display_name":"Information Technology University","ror":"https://ror.org/00ngv8j44","country_code":"PK","type":"education","lineage":["https://openalex.org/I1323252656"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Hira Ejaz","raw_affiliation_strings":["Information Technology University, Punjab, Pakistan"],"affiliations":[{"raw_affiliation_string":"Information Technology University, Punjab, Pakistan","institution_ids":["https://openalex.org/I1323252656"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023266249","display_name":"Syed Ali Hussain","orcid":"https://orcid.org/0000-0002-2704-4551"},"institutions":[{"id":"https://openalex.org/I87216513","display_name":"Michigan State University","ror":"https://ror.org/05hs6h993","country_code":"US","type":"education","lineage":["https://openalex.org/I87216513"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Syed Ali Hussain","raw_affiliation_strings":["Michigan State University"],"affiliations":[{"raw_affiliation_string":"Michigan State University","institution_ids":["https://openalex.org/I87216513"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038004767","display_name":"Agha Ali Raza","orcid":"https://orcid.org/0000-0003-0124-9783"},"institutions":[{"id":"https://openalex.org/I1323252656","display_name":"Information Technology University","ror":"https://ror.org/00ngv8j44","country_code":"PK","type":"education","lineage":["https://openalex.org/I1323252656"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Agha Ali Raza","raw_affiliation_strings":["Information Technology University, Punjab, Pakistan"],"affiliations":[{"raw_affiliation_string":"Information Technology University, Punjab, Pakistan","institution_ids":["https://openalex.org/I1323252656"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5108231153"],"corresponding_institution_ids":["https://openalex.org/I1323252656"],"apc_list":null,"apc_paid":null,"fwci":0.7854,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.80592125,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"87","last_page":"94"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11478","display_name":"Caching and Content Delivery","score":0.9682999849319458,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.960099995136261,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/grievance","display_name":"Grievance","score":0.6945523619651794},{"id":"https://openalex.org/keywords/journalism","display_name":"Journalism","score":0.66639244556427},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.6303651928901672},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.5662482976913452},{"id":"https://openalex.org/keywords/language-change","display_name":"Language change","score":0.5655701160430908},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.5071384906768799},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.36582985520362854},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33441492915153503},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3264838457107544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31837961077690125},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.14990991353988647},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.14075011014938354}],"concepts":[{"id":"https://openalex.org/C2777483011","wikidata":"https://www.wikidata.org/wiki/Q3042652","display_name":"Grievance","level":2,"score":0.6945523619651794},{"id":"https://openalex.org/C119513131","wikidata":"https://www.wikidata.org/wiki/Q11030","display_name":"Journalism","level":2,"score":0.66639244556427},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.6303651928901672},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.5662482976913452},{"id":"https://openalex.org/C2780027415","wikidata":"https://www.wikidata.org/wiki/Q524648","display_name":"Language change","level":2,"score":0.5655701160430908},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.5071384906768799},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.36582985520362854},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33441492915153503},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3264838457107544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31837961077690125},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.14990991353988647},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.14075011014938354},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3236112.3236124","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3236112.3236124","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.800000011920929,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320330886","display_name":"Information Technology University","ror":"https://ror.org/00ngv8j44"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W1530135379","https://openalex.org/W1550780731","https://openalex.org/W1880377403","https://openalex.org/W1970325053","https://openalex.org/W1974030833","https://openalex.org/W1979755027","https://openalex.org/W1994369581","https://openalex.org/W2015143364","https://openalex.org/W2032175342","https://openalex.org/W2065650535","https://openalex.org/W2074688763","https://openalex.org/W2078776411","https://openalex.org/W2083184677","https://openalex.org/W2094014409","https://openalex.org/W2096870307","https://openalex.org/W2104529411","https://openalex.org/W2125625163","https://openalex.org/W2142869276","https://openalex.org/W2152228036","https://openalex.org/W2187192412","https://openalex.org/W2406203478","https://openalex.org/W2770636245","https://openalex.org/W2770865594","https://openalex.org/W4251986265"],"related_works":["https://openalex.org/W3015432848","https://openalex.org/W2165207892","https://openalex.org/W1976968881","https://openalex.org/W2762593971","https://openalex.org/W1980207277","https://openalex.org/W2135585214","https://openalex.org/W1980916767","https://openalex.org/W2024260975","https://openalex.org/W2047312496","https://openalex.org/W2044910308"],"abstract_inverted_index":{"Freedom":[0],"of":[1,16,30,88,94,116,128],"expression":[2],"is":[3,25],"a":[4,98,114,136],"fundamental":[5],"human":[6],"right.":[7],"Unfortunately,":[8],"this":[9,61],"right":[10],"gets":[11],"denied":[12],"to":[13,40,57,100,103],"the":[14],"majority":[15],"people":[17,149],"because":[18,26],"they":[19],"cannot":[20],"read":[21],"and":[22,43,49,126,143],"write.":[23],"This":[24,133],"most":[27],"modern":[28],"means":[29],"communication":[31],"rely":[32],"on":[33,113],"textual":[34],"interfaces":[35],"that":[36,72],"are":[37,53],"not":[38],"inclusive":[39],"less":[41],"educated":[42],"visually":[44,131],"impaired":[45],"people.":[46],"However,":[47],"simple":[48],"feature":[50],"mobile":[51,139],"phones":[52],"becoming":[54],"widely":[55],"available":[56],"such":[58],"populations.":[59],"In":[60],"paper,":[62],"we":[63],"present":[64],"Mehfil,":[65],"an":[66],"IVR":[67],"based":[68],"citizen":[69,141],"journalism":[70,142],"platform":[71,99],"was":[73],"deployed":[74],"in":[75,150],"Pakistan":[76],"for":[77,138],"41":[78],"days.":[79],"It":[80],"received":[81],"789":[82],"calls":[83],"from":[84,91],"535":[85],"users":[86,102],"(2.4%":[87],"them":[89],"blind)":[90],"all":[92],"provinces":[93],"Pakistan.":[95,151],"Mehfil":[96],"provides":[97],"its":[101],"report":[104],"their":[105,111],"local":[106],"area":[107],"problems":[108],"by":[109],"recording":[110],"grievances":[112],"range":[115],"social":[117],"issues":[118],"including":[119],"unemployment,":[120],"personal":[121],"safety,":[122],"health,":[123],"education,":[124],"corruption":[125],"rights":[127],"disabled":[129],"(especially":[130],"impaired).":[132],"paper":[134],"reveals":[135],"demand":[137],"phone-based":[140],"grievance":[144],"reporting":[145],"platforms":[146],"among":[147],"low-literate":[148]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}