{"id":"https://openalex.org/W2884308270","doi":"https://doi.org/10.1145/3209415.3209470","title":"Usability Evaluation of the eTax Portal for Uganda","display_name":"Usability Evaluation of the eTax Portal for Uganda","publication_year":2018,"publication_date":"2018-04-04","ids":{"openalex":"https://openalex.org/W2884308270","doi":"https://doi.org/10.1145/3209415.3209470","mag":"2884308270"},"language":"en","primary_location":{"id":"doi:10.1145/3209415.3209470","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3209415.3209470","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084126758","display_name":"Rehema Baguma","orcid":"https://orcid.org/0000-0003-0564-0851"},"institutions":[{"id":"https://openalex.org/I72227227","display_name":"Makerere University","ror":"https://ror.org/03dmz0111","country_code":"UG","type":"education","lineage":["https://openalex.org/I72227227"]}],"countries":["UG"],"is_corresponding":true,"raw_author_name":"Rehema Baguma","raw_affiliation_strings":["Makerere University, Kampala, Uganda"],"affiliations":[{"raw_affiliation_string":"Makerere University, Kampala, Uganda","institution_ids":["https://openalex.org/I72227227"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5084126758"],"corresponding_institution_ids":["https://openalex.org/I72227227"],"apc_list":null,"apc_paid":null,"fwci":4.0376,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.9470632,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"449","last_page":"458"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9660000205039978,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9660000205039978,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9627000093460083,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9358999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9027034640312195},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.7261762619018555},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.7104405760765076},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5405790209770203},{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.5331985354423523},{"id":"https://openalex.org/keywords/payment-system","display_name":"Payment system","score":0.4785086214542389},{"id":"https://openalex.org/keywords/heuristics","display_name":"Heuristics","score":0.47506019473075867},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45457595586776733},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.42697668075561523},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3790407180786133},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3121729791164398},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.2089044153690338},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.09452876448631287}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9027034640312195},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.7261762619018555},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.7104405760765076},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5405790209770203},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5331985354423523},{"id":"https://openalex.org/C2776983043","wikidata":"https://www.wikidata.org/wiki/Q986008","display_name":"Payment system","level":3,"score":0.4785086214542389},{"id":"https://openalex.org/C127705205","wikidata":"https://www.wikidata.org/wiki/Q5748245","display_name":"Heuristics","level":2,"score":0.47506019473075867},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45457595586776733},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.42697668075561523},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3790407180786133},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3121729791164398},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2089044153690338},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.09452876448631287},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3209415.3209470","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3209415.3209470","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W255548204","https://openalex.org/W1542207765","https://openalex.org/W1987251976","https://openalex.org/W2045888767","https://openalex.org/W2117868133","https://openalex.org/W2514009132","https://openalex.org/W2516456541","https://openalex.org/W2607492749","https://openalex.org/W3124769650","https://openalex.org/W3207988395","https://openalex.org/W4229528606","https://openalex.org/W4239496300","https://openalex.org/W4285719527","https://openalex.org/W6632456503"],"related_works":["https://openalex.org/W1895768774","https://openalex.org/W2626891284","https://openalex.org/W3202903190","https://openalex.org/W2753683332","https://openalex.org/W2359711093","https://openalex.org/W2100248832","https://openalex.org/W4243402857","https://openalex.org/W4386686683","https://openalex.org/W1520980463","https://openalex.org/W2741855279"],"abstract_inverted_index":{"The":[0,49,211],"eTax":[1,80,116,202],"portal/system":[2],"is":[3,51,84,162,188],"a":[4,200],"web-based":[5],"tax":[6,29,90,169],"filling":[7],"and":[8,19,32,44,59,71,157,166,208,221],"payment":[9,55,65],"system":[10,50,186],"designed":[11],"to":[12,93,97,105,150,159,164,174,179,181,219],"reduce":[13],"cumbersome":[14],"manual":[15,185],"processes,":[16],"cut":[17],"evasion":[18],"help":[20],"boost":[21],"domestic":[22],"revenue":[23],"collection.":[24],"With":[25],"the":[26,64,75,89,121,135,137,152,172,183,195],"electronic":[27],"system,":[28],"paying":[30,91],"individuals":[31],"businesses":[33],"can":[34,145],"apply":[35],"for":[36,54,86,118,129],"driving":[37],"permit":[38],"renewals,":[39],"road":[40],"licences,":[41],"passport":[42],"fees":[43],"motor":[45],"vehicle":[46],"registration":[47],"online.":[48],"also":[52,193,213],"used":[53,123],"of":[56,66,79,111,114,197],"public":[57,76,92],"services":[58],"other":[60,72],"remittances":[61],"such":[62],"as":[63,101,103,177],"traffic":[67],"fines,":[68],"court":[69],"bails":[70],"licenses.":[73],"Given":[74],"facing":[77],"nature":[78],"portals,":[81],"their":[82],"usability":[83,148],"key":[85],"members":[87],"especially":[88],"find":[94],"them":[95],"easy":[96],"use,":[98],"effective,":[99,155],"efficient":[100,156],"well":[102],"satisfying":[104,158],"use.":[106,160],"This":[107,161],"paper":[108,138,212],"presents":[109,140],"results":[110],"an":[112,115],"evaluation":[113],"portal":[117,153,203],"Uganda":[119],"using":[120],"popularly":[122],"Jakob":[124],"Nielsen's":[125],"10":[126],"Usability":[127],"Heuristics":[128],"User":[130],"Interface":[131],"Design.":[132],"Based":[133],"on":[134,142,217],"results,":[136],"further":[139],"recommendations":[141,216],"how":[143,218],"URA":[144],"fix":[146],"current":[147],"gaps":[149],"make":[151],"more":[154,168,223],"hoped":[163],"attract":[165],"retain":[167],"payers":[170],"in":[171],"country":[173],"use":[175,182],"it":[176],"opposed":[178],"continuing":[180],"traditional":[184],"which":[187],"not":[189],"only":[190],"costly,":[191],"but":[192],"reduces":[194],"level":[196],"compliance.":[198],"Furthermore,":[199],"usable":[201,224],"will":[204],"decrease":[205],"training,":[206],"support":[207],"maintenance":[209],"costs.":[210],"provides":[214],"general":[215],"develop":[220],"manage":[222],"websites.":[225]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}