{"id":"https://openalex.org/W2884629740","doi":"https://doi.org/10.1145/3209415.3209422","title":"Digital Government for E-Government Service Quality","display_name":"Digital Government for E-Government Service Quality","publication_year":2018,"publication_date":"2018-04-04","ids":{"openalex":"https://openalex.org/W2884629740","doi":"https://doi.org/10.1145/3209415.3209422","mag":"2884629740"},"language":"en","primary_location":{"id":"doi:10.1145/3209415.3209422","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3209415.3209422","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037196245","display_name":"Mar\u00eda Isabel Arias","orcid":"https://orcid.org/0000-0002-5024-4519"},"institutions":[{"id":"https://openalex.org/I56858762","display_name":"Universidad Nacional del Sur","ror":"https://ror.org/028crwz56","country_code":"AR","type":"education","lineage":["https://openalex.org/I56858762"]}],"countries":["AR"],"is_corresponding":true,"raw_author_name":"Mar\u00eda Isabel Arias","raw_affiliation_strings":["Universidad Nacional del Sur, Bah\u00eda Blanca, Argentina"],"affiliations":[{"raw_affiliation_string":"Universidad Nacional del Sur, Bah\u00eda Blanca, Argentina","institution_ids":["https://openalex.org/I56858762"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079424868","display_name":"Ant\u00f4nio Carlos Gastaud Ma\u00e7ada","orcid":"https://orcid.org/0000-0002-8849-0117"},"institutions":[{"id":"https://openalex.org/I130442723","display_name":"Universidade Federal do Rio Grande do Sul","ror":"https://ror.org/041yk2d64","country_code":"BR","type":"education","lineage":["https://openalex.org/I130442723"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ant\u00f4nio Carlos Gastaud Ma\u00e7ada","raw_affiliation_strings":["Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil"],"affiliations":[{"raw_affiliation_string":"Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil","institution_ids":["https://openalex.org/I130442723"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5037196245"],"corresponding_institution_ids":["https://openalex.org/I56858762"],"apc_list":null,"apc_paid":null,"fwci":6.2666,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.96414743,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"7","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9495000243186951,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.7443147301673889},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6618266105651855},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.6593472957611084},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.651370644569397},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6505715250968933},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6309589743614197},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6056733131408691},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.5937360525131226},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5442682504653931},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4963734745979309},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4906693696975708},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.475721150636673},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.449799507856369},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3330378532409668},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2650027871131897},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24962782859802246},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1733580231666565},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13925009965896606},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12120801210403442},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11650294065475464},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.08267903327941895}],"concepts":[{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.7443147301673889},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6618266105651855},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.6593472957611084},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.651370644569397},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6505715250968933},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6309589743614197},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6056733131408691},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.5937360525131226},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5442682504653931},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4963734745979309},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4906693696975708},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.475721150636673},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.449799507856369},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3330378532409668},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2650027871131897},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24962782859802246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1733580231666565},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13925009965896606},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12120801210403442},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11650294065475464},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.08267903327941895},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3209415.3209422","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3209415.3209422","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.41999998688697815,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":87,"referenced_works":["https://openalex.org/W2910612","https://openalex.org/W63943457","https://openalex.org/W100520939","https://openalex.org/W110755376","https://openalex.org/W153573501","https://openalex.org/W162739581","https://openalex.org/W168296325","https://openalex.org/W191906115","https://openalex.org/W893862864","https://openalex.org/W1029364628","https://openalex.org/W1138187636","https://openalex.org/W1439856323","https://openalex.org/W1451159090","https://openalex.org/W1504209701","https://openalex.org/W1510639307","https://openalex.org/W1513214234","https://openalex.org/W1522880512","https://openalex.org/W1543344834","https://openalex.org/W1546358298","https://openalex.org/W1558012481","https://openalex.org/W1572145800","https://openalex.org/W1585784331","https://openalex.org/W1595179425","https://openalex.org/W1602499449","https://openalex.org/W1780460028","https://openalex.org/W1802272634","https://openalex.org/W1872316009","https://openalex.org/W1956614372","https://openalex.org/W1966340945","https://openalex.org/W1974776399","https://openalex.org/W1975857669","https://openalex.org/W1976657356","https://openalex.org/W1989487478","https://openalex.org/W1994118579","https://openalex.org/W1994899626","https://openalex.org/W1995889980","https://openalex.org/W1996933319","https://openalex.org/W2001582983","https://openalex.org/W2002090130","https://openalex.org/W2003845384","https://openalex.org/W2003952876","https://openalex.org/W2009438746","https://openalex.org/W2013342479","https://openalex.org/W2024337382","https://openalex.org/W2026843272","https://openalex.org/W2030180774","https://openalex.org/W2037000527","https://openalex.org/W2038434853","https://openalex.org/W2039250549","https://openalex.org/W2042069313","https://openalex.org/W2061875897","https://openalex.org/W2081423665","https://openalex.org/W2082783429","https://openalex.org/W2084659458","https://openalex.org/W2088209711","https://openalex.org/W2089266787","https://openalex.org/W2092585742","https://openalex.org/W2101069281","https://openalex.org/W2105353054","https://openalex.org/W2106670335","https://openalex.org/W2111628838","https://openalex.org/W2117388429","https://openalex.org/W2122911160","https://openalex.org/W2129086641","https://openalex.org/W2142220328","https://openalex.org/W2142599319","https://openalex.org/W2146143340","https://openalex.org/W2151694441","https://openalex.org/W2153173199","https://openalex.org/W2160196038","https://openalex.org/W2162713456","https://openalex.org/W2163133657","https://openalex.org/W2168343040","https://openalex.org/W2175203010","https://openalex.org/W2183582654","https://openalex.org/W2243867997","https://openalex.org/W2289024264","https://openalex.org/W2294671587","https://openalex.org/W2309329434","https://openalex.org/W2338927545","https://openalex.org/W2398207577","https://openalex.org/W2407981598","https://openalex.org/W2411346287","https://openalex.org/W2488202174","https://openalex.org/W2508846749","https://openalex.org/W3000993043","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2085384747","https://openalex.org/W2088166309","https://openalex.org/W1891216533","https://openalex.org/W4312133475","https://openalex.org/W4238976562","https://openalex.org/W2276587472","https://openalex.org/W2615795876","https://openalex.org/W2049612369","https://openalex.org/W2770872919","https://openalex.org/W4214571255"],"abstract_inverted_index":{"This":[0],"investigation":[1],"aims":[2],"to":[3,58],"synthesize":[4],"related":[5,28],"work":[6,77],"in":[7,22,51,90],"the":[8,91],"field":[9],"of":[10,27,38,47,69,75,83],"e-Government":[11,31,60],"service":[12,32,61],"quality.":[13],"The":[14,41,73],"method":[15],"is":[16],"based":[17],"on":[18,30,79],"a":[19,64],"qualitative":[20],"approach":[21],"two":[23],"steps:":[24],"1)":[25],"Identification":[26],"articles":[29],"quality":[33,62],"and":[34],"2)":[35],"Content":[36],"analysis":[37],"these":[39,84],"articles.":[40],"findings":[42],"show":[43],"an":[44,80],"integrative":[45,81],"view":[46,82],"48":[48],"articles,":[49],"classified":[50],"28":[52],"investigations,":[53],"which":[54],"propose":[55],"competitive":[56],"models":[57,85],"assess":[59],"as":[63],"final":[65],"dependent":[66],"variable":[67],"composed":[68],"different":[70],"independent":[71],"variables.":[72],"relevance":[74],"this":[76],"relies":[78],"that":[86],"hardly":[87],"existed":[88],"before":[89],"literature.":[92]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-03-14T08:43:22.919905","created_date":"2025-10-10T00:00:00"}
