{"id":"https://openalex.org/W2798797592","doi":"https://doi.org/10.1145/3184558.3190665","title":"Panel on Cognitive Service Engineering","display_name":"Panel on Cognitive Service Engineering","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2798797592","doi":"https://doi.org/10.1145/3184558.3190665","mag":"2798797592"},"language":"en","primary_location":{"id":"doi:10.1145/3184558.3190665","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3184558.3190665","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3190665&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the The Web Conference 2018 on The Web Conference 2018 - WWW '18","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://dl.acm.org/ft_gateway.cfm?id=3190665&type=pdf","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042705320","display_name":"Boualem Benatallah","orcid":"https://orcid.org/0000-0002-8805-1130"},"institutions":[{"id":"https://openalex.org/I31746571","display_name":"UNSW Sydney","ror":"https://ror.org/03r8z3t63","country_code":"AU","type":"education","lineage":["https://openalex.org/I31746571"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Boualem Benatallah","raw_affiliation_strings":["University of New South Wales, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of New South Wales, Sydney, Australia","institution_ids":["https://openalex.org/I31746571"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086585292","display_name":"Fabio Casati","orcid":"https://orcid.org/0000-0001-7591-9562"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]},{"id":"https://openalex.org/I196355604","display_name":"National Research Tomsk State University","ror":"https://ror.org/02he2nc27","country_code":"RU","type":"education","lineage":["https://openalex.org/I196355604"]},{"id":"https://openalex.org/I30849647","display_name":"Tomsk Polytechnic University","ror":"https://ror.org/00a45v709","country_code":"RU","type":"education","lineage":["https://openalex.org/I30849647"]}],"countries":["IT","RU"],"is_corresponding":false,"raw_author_name":"Fabio Casati","raw_affiliation_strings":["University of Trento and Tomsk Polytechnic University, Tomsk, Russian Fed"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Trento and Tomsk Polytechnic University, Tomsk, Russian Fed","institution_ids":["https://openalex.org/I193223587","https://openalex.org/I196355604","https://openalex.org/I30849647"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6172,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.66666667,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"883","last_page":"883"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9460999965667725,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9460999965667725,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5928486585617065},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47862663865089417},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.44843170046806335},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.15424296259880066},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.12682020664215088}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5928486585617065},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47862663865089417},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.44843170046806335},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.15424296259880066},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12682020664215088},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3184558.3190665","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3184558.3190665","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3190665&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the The Web Conference 2018 on The Web Conference 2018 - WWW '18","raw_type":"proceedings-article"},{"id":"pmh:oai:iris.unitn.it:11572/226522","is_oa":false,"landing_page_url":"http://hdl.handle.net/11572/226522","pdf_url":null,"source":{"id":"https://openalex.org/S4377196320","display_name":"Iris (University of Trento)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I193223587","host_organization_name":"University of Trento","host_organization_lineage":["https://openalex.org/I193223587"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"doi:10.1145/3184558.3190665","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3184558.3190665","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3190665&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the The Web Conference 2018 on The Web Conference 2018 - WWW '18","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.4699999988079071,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2798797592.pdf","grobid_xml":"https://content.openalex.org/works/W2798797592.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":{"Cognitive":[0],"services":[1,51,155],"and":[2,20,28,35,52,69,74,85,96,123,126,204,226,237],"conversational":[3,53],"digital":[4],"assistants":[5,56],"are":[6,39,110,164],"emerging":[7],"as":[8,243,245],"the":[9,79,121,124,127,133,143,148,168,222],"engine":[10],"that":[11,174],"powers":[12],"natural":[13,60,114],"interactions":[14],"between":[15],"humans,":[16],"software":[17,68,173],"services,":[18,205],"devices":[19],"\"things\"":[21],"-":[22,131,140],"supported":[23],"by":[24,45,179],"advances":[25],"in":[26,58,113],"AI":[27],"human":[29],"computations.":[30],"Not":[31],"surprisingly,":[32],"many":[33],"large":[34,199,215],"small":[36],"tech":[37],"companies":[38],"rushing":[40],"to":[41,71,81,119,176,186,221],"occupy":[42],"this":[43,151],"space":[44],"providing":[46],"platforms":[47],"for":[48,241],"building":[49],"cognitive":[50,144],"bots.":[54],"Digital":[55],"interact":[57],"a":[59,83,86,98,198,214],"way":[61],"(through":[62],"text":[63],"or":[64,108,132,136],"voice)":[65],"with":[66,209],"both":[67],"humans":[70],"get":[72],"information":[73],"perform":[75],"actions,":[76],"from":[77,167],"checking":[78],"weather":[80],"booking":[82],"restaurants":[84],"cab":[87],"ride,":[88],"managing":[89],"cloud":[90],"resources,":[91],"answering":[92],"simple":[93],"scientific":[94],"questions,":[95],"preparing":[97],"decaf":[99],"latte":[100],"using":[101],"IoT":[102],"enabled":[103],"coffee":[104],"machines.":[105],"User":[106],"requests":[107],"tasks":[109],"often":[111],"expressed":[112],"language,":[115],"an":[116],"interaction":[117],"ensues":[118],"clarify":[120],"intent":[122],"details,":[125],"answer":[128],"is":[129,138,156],"sought":[130],"appropriate":[134],"service":[135,145],"device":[137],"invoked":[139],"based":[141,193],"on":[142,194],"understanding.":[146],"While":[147],"potential":[149],"of":[150,154,170,201,217,228],"new":[152],"wave":[153],"exciting,":[157],"it":[158],"also":[159],"brings":[160,213],"significant":[161],"challenges:":[162],"we":[163,184],"far":[165],"away":[166],"comfort":[169],"developing":[171],"deterministic":[172],"responds":[175],"API":[177],"calls":[178],"invoking":[180],"other":[181],"APIs.":[182],"Now":[183],"have":[185],"understand,":[187],"guess,":[188],"explore":[189],"options,":[190],"take":[191],"decisions":[192],"probabilistic":[195],"models":[196],"over":[197],"set":[200,216],"possible":[202],"intents":[203],"all":[206],"while":[207],"engaging":[208],"users.":[210],"Doing":[211],"so":[212],"engineering":[218],"challenges":[219,236],"related":[220],"development,":[223],"training,":[224],"tuning":[225],"evolution":[227],"such":[229,235],"services.":[230],"This":[231],"panel":[232],"will":[233],"discuss":[234],"identify":[238],"interesting":[239],"opportunities":[240],"research":[242],"well":[244],"promising":[246],"trends.":[247]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-08-27T14:10:00.468798","created_date":"2025-10-10T00:00:00"}