{"id":"https://openalex.org/W2886289563","doi":"https://doi.org/10.1145/3183428.3183436","title":"User feedback in the app store","display_name":"User feedback in the app store","publication_year":2018,"publication_date":"2018-05-27","ids":{"openalex":"https://openalex.org/W2886289563","doi":"https://doi.org/10.1145/3183428.3183436","mag":"2886289563"},"language":"en","primary_location":{"id":"doi:10.1145/3183428.3183436","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3183428.3183436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 40th International Conference on Software Engineering: Software Engineering in Society","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":null,"any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077694071","display_name":"Emitz\u00e1 Guzm\u00e1n","orcid":"https://orcid.org/0000-0002-5439-5509"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Emitza Guzman","raw_affiliation_strings":["University of Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"University of Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101737161","display_name":"Lu\u00eds Oliveira","orcid":"https://orcid.org/0000-0002-9024-2200"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Lu\u00eds Oliveira","raw_affiliation_strings":["University of Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"University of Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014886429","display_name":"Yves Steiner","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Yves Steiner","raw_affiliation_strings":["University of Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"University of Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051064951","display_name":"Laura C. Wagner","orcid":null},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Laura C. Wagner","raw_affiliation_strings":["University of Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"University of Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078515233","display_name":"Martin Glinz","orcid":"https://orcid.org/0000-0003-0636-2208"},"institutions":[{"id":"https://openalex.org/I202697423","display_name":"University of Zurich","ror":"https://ror.org/02crff812","country_code":"CH","type":"education","lineage":["https://openalex.org/I202697423"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Martin Glinz","raw_affiliation_strings":["University of Zurich, Switzerland"],"affiliations":[{"raw_affiliation_string":"University of Zurich, Switzerland","institution_ids":["https://openalex.org/I202697423"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5077694071"],"corresponding_institution_ids":["https://openalex.org/I202697423"],"apc_list":null,"apc_paid":null,"fwci":6.9899,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.97117587,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"13","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/download","display_name":"Download","score":0.7899020910263062},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7792194485664368},{"id":"https://openalex.org/keywords/diversity","display_name":"Diversity (politics)","score":0.6136693954467773},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.5925300717353821},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5866199731826782},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4879550337791443},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3810204863548279},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3598565459251404},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.06385049223899841}],"concepts":[{"id":"https://openalex.org/C2780154274","wikidata":"https://www.wikidata.org/wiki/Q7126717","display_name":"Download","level":2,"score":0.7899020910263062},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7792194485664368},{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.6136693954467773},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.5925300717353821},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5866199731826782},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4879550337791443},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3810204863548279},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3598565459251404},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.06385049223899841},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/3183428.3183436","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3183428.3183436","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 40th International Conference on Software Engineering: Software Engineering in Society","raw_type":"proceedings-article"},{"id":"pmh:oai:www.zora.uzh.ch:162900","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401281","display_name":"Zurich Open Repository and Archive (University of Zurich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I202697423","host_organization_name":"University of Zurich","host_organization_lineage":["https://openalex.org/I202697423"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Guzman, Emitza; Oliveira, Lu\u00eds; Steiner, Yves; Wagner, Laura C; Glinz, Martin  (2018). User Feedback in the App Store: A Cross-Cultural Study.  In: 40th International Conference on Software Engineering, SEIS Track, Gothenburg, 27 May 2018 - 3 June 2018, ACM.","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:research.chalmers.se:517044","is_oa":false,"landing_page_url":"http://doi.org/10.1145/3183428.3183436","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:oai:research.chalmers.se:521906","is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/bf7632fc-b69e-43c7-a717-16c6c6147a3e","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"doi:10.5167/uzh-162900","is_oa":true,"landing_page_url":"https://doi.org/10.5167/uzh-162900","pdf_url":null,"source":{"id":"https://openalex.org/S7407051291","display_name":"Universit\u00e4t Z\u00fcrich, ZORA","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":""}],"best_oa_location":{"id":"pmh:oai:www.zora.uzh.ch:162900","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401281","display_name":"Zurich Open Repository and Archive (University of Zurich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I202697423","host_organization_name":"University of Zurich","host_organization_lineage":["https://openalex.org/I202697423"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Guzman, Emitza; Oliveira, Lu\u00eds; Steiner, Yves; Wagner, Laura C; Glinz, Martin  (2018). User Feedback in the App Store: A Cross-Cultural Study.  In: 40th International Conference on Software Engineering, SEIS Track, Gothenburg, 27 May 2018 - 3 June 2018, ACM.","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G648287716","display_name":null,"funder_award_id":"644018","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"},{"id":"https://openalex.org/F4320335238","display_name":"Staatssekretariat f\u00fcr Bildung, Forschung und Innovation","ror":"https://ror.org/01kw63t33"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1568955415","https://openalex.org/W1916584426","https://openalex.org/W1944317963","https://openalex.org/W1972703107","https://openalex.org/W2008946411","https://openalex.org/W2011781116","https://openalex.org/W2014135605","https://openalex.org/W2017912703","https://openalex.org/W2034141145","https://openalex.org/W2052684699","https://openalex.org/W2052760504","https://openalex.org/W2074975950","https://openalex.org/W2085465189","https://openalex.org/W2086960000","https://openalex.org/W2112143630","https://openalex.org/W2118549945","https://openalex.org/W2122179994","https://openalex.org/W2126574721","https://openalex.org/W2133535394","https://openalex.org/W2140918013","https://openalex.org/W2142361186","https://openalex.org/W2147934231","https://openalex.org/W2239846131","https://openalex.org/W2244750928","https://openalex.org/W2312515356","https://openalex.org/W2316966198","https://openalex.org/W2389246322","https://openalex.org/W2483215953","https://openalex.org/W2538723194","https://openalex.org/W2547513165","https://openalex.org/W2559490865","https://openalex.org/W2560305929","https://openalex.org/W2618807062","https://openalex.org/W2724749641","https://openalex.org/W2734462903","https://openalex.org/W2759603254","https://openalex.org/W2801412343","https://openalex.org/W2962965405"],"related_works":["https://openalex.org/W2183842793","https://openalex.org/W2485259751","https://openalex.org/W2790809966","https://openalex.org/W4287615848","https://openalex.org/W4291722174","https://openalex.org/W2970575569","https://openalex.org/W4225768143","https://openalex.org/W2226303319","https://openalex.org/W4389542061","https://openalex.org/W2485273903"],"abstract_inverted_index":{"App":[0],"stores":[1],"allow":[2],"globally":[3],"distributed":[4],"users":[5,60,115],"to":[6,99,147],"submit":[7],"user":[8,14],"feedback,":[9],"in":[10,92],"the":[11,17,53,56,66,127,156],"form":[12],"of":[13,27,55,129,134,142],"reviews,":[15],"about":[16,126],"apps":[18],"they":[19],"download.":[20],"Previous":[21],"research":[22],"has":[23,44],"found":[24],"that":[25],"many":[26],"these":[28],"reviews":[29,95,112],"contain":[30],"valuable":[31],"information":[32],"for":[33,47,158],"software":[34],"evolution,":[35],"such":[36],"as":[37],"bug":[38],"reports":[39],"or":[40],"feature":[41],"requests,":[42],"and":[43,65,96,155,160],"designed":[45],"approaches":[46],"automatically":[48],"extracting":[49],"this":[50,68,79],"information.":[51],"However,":[52],"diversity":[54,69],"feedback":[57,144],"submitted":[58],"by":[59,114],"from":[61,103,116],"diverse":[62,120],"cultural":[63,90,100,106,130,149],"backgrounds":[64],"consequences":[67],"might":[70],"imply":[71],"have":[72],"not":[73],"been":[74],"studied":[75],"so":[76],"far.":[77],"In":[78],"paper,":[80],"we":[81,88],"report":[82],"on":[83,132],"a":[84,104],"cross-cultural":[85],"study":[86],"where":[87],"investigated":[89],"differences":[91],"app":[93,111,135],"store":[94],"identified":[97],"correlations":[98],"dimensions":[101],"taken":[102],"well-established":[105],"model.":[107],"We":[108,123],"analyzed":[109],"2,560":[110],"written":[113],"eight":[117],"countries":[118],"with":[119],"national":[121],"culture.":[122],"contribute":[124],"evidence":[125],"influence":[128],"factors":[131],"characteristics":[133],"reviews.":[136],"Our":[137],"results":[138],"also":[139],"help":[140],"developers":[141],"automated":[143],"analysis":[145],"tools":[146],"avoid":[148],"bias":[150],"when":[151],"choosing":[152],"their":[153],"algorithms":[154],"data":[157],"training":[159],"validating":[161],"them.":[162]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":4}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}
