{"id":"https://openalex.org/W2789786596","doi":"https://doi.org/10.1145/3180308.3180345","title":"A Recommender System based on Detected Users' Complaints by Analyzing Reviews","display_name":"A Recommender System based on Detected Users' Complaints by Analyzing Reviews","publication_year":2018,"publication_date":"2018-03-05","ids":{"openalex":"https://openalex.org/W2789786596","doi":"https://doi.org/10.1145/3180308.3180345","mag":"2789786596"},"language":"en","primary_location":{"id":"doi:10.1145/3180308.3180345","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3180308.3180345","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000370246","display_name":"Toshinori Hayashi","orcid":null},"institutions":[{"id":"https://openalex.org/I206011266","display_name":"Kwansei Gakuin University","ror":"https://ror.org/02qf2tx24","country_code":"JP","type":"education","lineage":["https://openalex.org/I206011266"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Toshinori Hayashi","raw_affiliation_strings":["Kwansei Gakuin University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwansei Gakuin University","institution_ids":["https://openalex.org/I206011266"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100423130","display_name":"Yuanyuan Wang","orcid":"https://orcid.org/0000-0001-8181-3465"},"institutions":[{"id":"https://openalex.org/I173915773","display_name":"Yamaguchi University","ror":"https://ror.org/03cxys317","country_code":"JP","type":"education","lineage":["https://openalex.org/I173915773"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yuanyuan Wang","raw_affiliation_strings":["Yamaguchi University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Yamaguchi University","institution_ids":["https://openalex.org/I173915773"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055074100","display_name":"Yukiko Kawai","orcid":"https://orcid.org/0000-0003-2627-6673"},"institutions":[{"id":"https://openalex.org/I168356945","display_name":"Kyoto Sangyo University","ror":"https://ror.org/05t70xh16","country_code":"JP","type":"education","lineage":["https://openalex.org/I168356945"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yukiko Kawai","raw_affiliation_strings":["Kyoto Sangyo University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kyoto Sangyo University","institution_ids":["https://openalex.org/I168356945"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035016541","display_name":"Kazutoshi Sumiya","orcid":"https://orcid.org/0000-0002-0701-3416"},"institutions":[{"id":"https://openalex.org/I206011266","display_name":"Kwansei Gakuin University","ror":"https://ror.org/02qf2tx24","country_code":"JP","type":"education","lineage":["https://openalex.org/I206011266"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Kazutoshi Sumiya","raw_affiliation_strings":["Kwansei Gakuin University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kwansei Gakuin University","institution_ids":["https://openalex.org/I206011266"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4151,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.57859753,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"2"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9782000184059143,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.963699996471405,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/recommender-system","display_name":"Recommender system","score":0.8664188385009766},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7769032716751099},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4672774076461792},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.340459942817688}],"concepts":[{"id":"https://openalex.org/C557471498","wikidata":"https://www.wikidata.org/wiki/Q554950","display_name":"Recommender system","level":2,"score":0.8664188385009766},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7769032716751099},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4672774076461792},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.340459942817688}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3180308.3180345","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3180308.3180345","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320327550","display_name":"National Institute of Informatics","ror":"https://ror.org/04ksd4g47"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1991418309","https://openalex.org/W2015887228","https://openalex.org/W2746675896"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4390273403","https://openalex.org/W4386781444","https://openalex.org/W2150182025","https://openalex.org/W3092950680","https://openalex.org/W3197542405","https://openalex.org/W2056712470","https://openalex.org/W3125580266","https://openalex.org/W4317039510","https://openalex.org/W4238861846"],"abstract_inverted_index":{"Even":[0],"though":[1],"the":[2,21,24,90,102,105],"popularity":[3],"of":[4,23,62,92],"e-commerce":[5],"recommender":[6,12,56],"systems":[7,13],"continues":[8],"to":[9,32,46],"spread,":[10],"traditional":[11],"might":[14],"not":[15],"recommend":[16],"alternatives":[17,112],"that":[18,99],"can":[19,100],"solve":[20,101],"problems":[22],"items":[25,106],"flagged":[26],"by":[27,108],"users.":[28],"Since":[29],"users":[30],"need":[31],"choose":[33],"options":[34],"on":[35,59,68,127],"existing":[36],"services,":[37],"e.g.,":[38],"screen":[39],"quality":[40],"and":[41,65,80,96,110,129],"size,":[42],"it":[43,88],"remains":[44],"difficult":[45],"satisfy":[47],"their":[48],"requirements.":[49],"Therefore,":[50],"we":[51,120],"propose":[52],"a":[53],"novel":[54],"item":[55],"system":[57,71],"based":[58,126],"our":[60,122],"analysis":[61],"complaint":[63,78,128],"data":[64,79],"review":[66,85,130],"comments":[67],"e-commerce.":[69],"Our":[70],"first":[72],"generates":[73],"negative":[74],"feature":[75,82],"vectors":[76,83,95],"from":[77,84],"positive":[81],"comments.":[86],"Next,":[87],"calculates":[89],"similarities":[91],"these":[93],"two":[94],"identifies":[97],"reviews":[98],"complaints":[103],"about":[104],"checked":[107],"users,":[109],"provides":[111],"for":[113],"each":[114],"user":[115],"complaint.":[116],"In":[117],"this":[118],"paper,":[119],"describe":[121],"proposed":[123],"recommendation":[124],"method":[125],"data.":[131]},"counts_by_year":[{"year":2020,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
