{"id":"https://openalex.org/W2789257143","doi":"https://doi.org/10.1145/3180308.3180324","title":"Exploring the Universe of Egregious Conversations in Chatbots","display_name":"Exploring the Universe of Egregious Conversations in Chatbots","publication_year":2018,"publication_date":"2018-03-05","ids":{"openalex":"https://openalex.org/W2789257143","doi":"https://doi.org/10.1145/3180308.3180324","mag":"2789257143"},"language":"en","primary_location":{"id":"doi:10.1145/3180308.3180324","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3180308.3180324","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051536706","display_name":"Michal Shmueli-Scheuer","orcid":"https://orcid.org/0000-0002-6386-8726"},"institutions":[{"id":"https://openalex.org/I4210167297","display_name":"IBM Research - Haifa","ror":"https://ror.org/05rw9t746","country_code":"IL","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210167297"]}],"countries":["IL"],"is_corresponding":true,"raw_author_name":"Michal Shmueli-Scheuer","raw_affiliation_strings":["IBM Research AI, Haifa, Israel"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Haifa, Israel","institution_ids":["https://openalex.org/I4210167297"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019921628","display_name":"Tommy Sandbank","orcid":null},"institutions":[{"id":"https://openalex.org/I4210167297","display_name":"IBM Research - Haifa","ror":"https://ror.org/05rw9t746","country_code":"IL","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210167297"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Tommy Sandbank","raw_affiliation_strings":["IBM Research AI, Haifa, Israel"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Haifa, Israel","institution_ids":["https://openalex.org/I4210167297"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083688475","display_name":"David Konopnicki","orcid":null},"institutions":[{"id":"https://openalex.org/I4210167297","display_name":"IBM Research - Haifa","ror":"https://ror.org/05rw9t746","country_code":"IL","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210167297"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"David Konopnicki","raw_affiliation_strings":["IBM Research AI, Haifa, Israel"],"affiliations":[{"raw_affiliation_string":"IBM Research AI, Haifa, Israel","institution_ids":["https://openalex.org/I4210167297"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016691300","display_name":"Ora Peled Nakash","orcid":"https://orcid.org/0000-0002-2199-9082"},"institutions":[{"id":"https://openalex.org/I4210167297","display_name":"IBM Research - Haifa","ror":"https://ror.org/05rw9t746","country_code":"IL","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210167297"]}],"countries":["IL"],"is_corresponding":false,"raw_author_name":"Ora Peled Nakash","raw_affiliation_strings":["IBM Cloud, Haifa, Israel"],"affiliations":[{"raw_affiliation_string":"IBM Cloud, Haifa, Israel","institution_ids":["https://openalex.org/I4210167297"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5051536706"],"corresponding_institution_ids":["https://openalex.org/I4210167297"],"apc_list":null,"apc_paid":null,"fwci":0.8144,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.78716308,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"2"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9478999972343445,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9343000054359436,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9608719348907471},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.7954342365264893},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.7052607536315918},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6857491135597229},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5245278477668762},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.44787436723709106},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.41334670782089233},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.38791653513908386},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.36732548475265503},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.18480512499809265},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12597501277923584},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.06053042411804199}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9608719348907471},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.7954342365264893},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.7052607536315918},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6857491135597229},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5245278477668762},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.44787436723709106},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.41334670782089233},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.38791653513908386},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.36732548475265503},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.18480512499809265},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12597501277923584},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.06053042411804199},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3180308.3180324","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3180308.3180324","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the 23rd International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W1965555277","https://openalex.org/W1982829723","https://openalex.org/W2591975286","https://openalex.org/W2768102188"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W337810568"],"abstract_inverted_index":{"As":[0],"part":[1],"of":[2,7,16],"the":[3,10,14,32],"raging":[4],"commercial":[5],"development":[6],"chatbot":[8,49],"systems,":[9],"ability":[11],"to":[12,38,58],"improve":[13],"quality":[15],"conversations":[17,30],"quickly":[18],"and":[19,31,52,68],"consistently":[20],"is":[21,63],"crucial.":[22],"In":[23],"this":[24],"work,":[25],"we":[26],"focus":[27],"on":[28],"egregious":[29],"dialog":[33],"failure":[34,54,62],"points":[35,55],"that":[36,47,56],"lead":[37],"these":[39],"extremely":[40],"bad":[41],"dialogs.":[42],"We":[43],"present":[44],"a":[45,69],"tool":[46],"helps":[48],"designers":[50],"exploring":[51],"prioritizing":[53],"need":[57],"be":[59],"handled.":[60],"Each":[61],"accompanied":[64],"with":[65],"an":[66],"explanation":[67],"suggested":[70],"remedy.":[71]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
