{"id":"https://openalex.org/W2777535578","doi":"https://doi.org/10.1145/3176349.3176398","title":"The Lifetime of Email Messages","display_name":"The Lifetime of Email Messages","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2777535578","doi":"https://doi.org/10.1145/3176349.3176398","mag":"2777535578"},"language":"en","primary_location":{"id":"doi:10.1145/3176349.3176398","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3176349.3176398","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2018 Conference on Human Information Interaction&Retrieval - CHIIR '18","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008176418","display_name":"Tarfah Alrashed","orcid":null},"institutions":[{"id":"https://openalex.org/I63966007","display_name":"Massachusetts Institute of Technology","ror":"https://ror.org/042nb2s44","country_code":"US","type":"education","lineage":["https://openalex.org/I63966007"]},{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tarfah Alrashed","raw_affiliation_strings":["Massachusetts Institute of Technology&Microsoft Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"Massachusetts Institute of Technology&Microsoft Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I1290206253","https://openalex.org/I63966007"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021000040","display_name":"Ahmed Hassan Awadallah","orcid":"https://orcid.org/0000-0001-6426-3537"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ahmed Hassan Awadallah","raw_affiliation_strings":["Microsoft Research, Redmond, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111638399","display_name":"Susan Dumais","orcid":null},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Susan Dumais","raw_affiliation_strings":["Microsoft Research, Redmond, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5008176418"],"corresponding_institution_ids":["https://openalex.org/I1290206253","https://openalex.org/I63966007"],"apc_list":null,"apc_paid":null,"fwci":7.4644,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.97085488,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"120","last_page":"129"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9595000147819519,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9556000232696533,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6661322712898254},{"id":"https://openalex.org/keywords/electronic-mail","display_name":"Electronic mail","score":0.6473535299301147},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6222237348556519},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5704123973846436},{"id":"https://openalex.org/keywords/complement","display_name":"Complement (music)","score":0.5245278477668762},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.5072355270385742},{"id":"https://openalex.org/keywords/opt-in-email","display_name":"Opt-in email","score":0.48022136092185974},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4542357325553894},{"id":"https://openalex.org/keywords/information-overload","display_name":"Information overload","score":0.42477524280548096},{"id":"https://openalex.org/keywords/email-authentication","display_name":"Email authentication","score":0.4162366986274719},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.3863414525985718},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.16686108708381653},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09043020009994507}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6661322712898254},{"id":"https://openalex.org/C3020028006","wikidata":"https://www.wikidata.org/wiki/Q9158","display_name":"Electronic mail","level":2,"score":0.6473535299301147},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6222237348556519},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5704123973846436},{"id":"https://openalex.org/C112313634","wikidata":"https://www.wikidata.org/wiki/Q7886648","display_name":"Complement (music)","level":5,"score":0.5245278477668762},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.5072355270385742},{"id":"https://openalex.org/C160295073","wikidata":"https://www.wikidata.org/wiki/Q1137616","display_name":"Opt-in email","level":2,"score":0.48022136092185974},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4542357325553894},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.42477524280548096},{"id":"https://openalex.org/C550791530","wikidata":"https://www.wikidata.org/wiki/Q5368811","display_name":"Email authentication","level":5,"score":0.4162366986274719},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.3863414525985718},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.16686108708381653},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09043020009994507},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C21564112","wikidata":"https://www.wikidata.org/wiki/Q4825885","display_name":"Authentication protocol","level":3,"score":0.0},{"id":"https://openalex.org/C194699767","wikidata":"https://www.wikidata.org/wiki/Q7878662","display_name":"Multi-factor authentication","level":4,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C127716648","wikidata":"https://www.wikidata.org/wiki/Q104053","display_name":"Phenotype","level":3,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C188082640","wikidata":"https://www.wikidata.org/wiki/Q1780899","display_name":"Complementation","level":4,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3176349.3176398","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3176349.3176398","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2018 Conference on Human Information Interaction&Retrieval - CHIIR '18","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W1597104393","https://openalex.org/W1950871195","https://openalex.org/W1975409939","https://openalex.org/W1991831096","https://openalex.org/W2004184082","https://openalex.org/W2042947898","https://openalex.org/W2059014657","https://openalex.org/W2086176948","https://openalex.org/W2099768249","https://openalex.org/W2108566279","https://openalex.org/W2112175905","https://openalex.org/W2115590521","https://openalex.org/W2123497136","https://openalex.org/W2137891816","https://openalex.org/W2159709475","https://openalex.org/W2264482454","https://openalex.org/W2396662988","https://openalex.org/W2474838075","https://openalex.org/W2592331620","https://openalex.org/W2605337575","https://openalex.org/W2734973975","https://openalex.org/W2739640577","https://openalex.org/W3105187107","https://openalex.org/W4230961134"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W644286314","https://openalex.org/W2408060676","https://openalex.org/W2166748118","https://openalex.org/W224053565","https://openalex.org/W2560070972","https://openalex.org/W2358148187","https://openalex.org/W2006660551","https://openalex.org/W2086176948","https://openalex.org/W3154683641"],"abstract_inverted_index":{"Email":[0],"continues":[1],"to":[2,14,20,40,78,120,123,184,208,217,223,230,232],"be":[3,49,62],"one":[4,51],"of":[5,10,17,38,93,142,193,204,227],"the":[6,36,96,116,153,178,186,191,205,233],"most":[7,129,154],"important":[8],"means":[9],"online":[11],"communication,":[12],"leading":[13],"a":[15,89,132,140,182,212,219],"number":[16],"challenges":[18],"related":[19],"information":[21,210],"overload":[22],"and":[23,55,82,112,115,162,165,190,243,250],"email":[24,29,80,94,103,241],"management.":[25],"To":[26],"better":[27],"understand":[28,185],"management":[30,81],"practices":[31],"in":[32],"detail,":[33],"we":[34,87],"examine":[35],"distribution":[37],"visits":[39,206],"emails":[41,47,130,194],"over":[42,68],"time.":[43],"During":[44],"their":[45],"lifetime,":[46,134],"may":[48,61],"visited":[50,160,172],"or":[52,109,214,221],"more":[53,136,168,173],"times,":[54],"with":[56,135,181],"each":[57],"visit":[58],"different":[59],"actions":[60],"taken.":[63],"Emails":[64],"that":[65,98,128,150,163,195,202,246],"are":[66,70,167,196,207,229],"revisited":[67,102],"time":[69],"especially":[71],"interesting":[72],"because":[73],"they":[74,118],"represent":[75],"an":[76],"opportunity":[77],"improve":[79],"search.":[83],"In":[84],"this":[85],"paper,":[86],"present":[88],"large-scale":[90],"log":[91,179],"analysis":[92,180],"revisitation,":[95],"activities":[97],"people":[99],"perform":[100,218],"on":[101,158],"messages":[104,159,171],"(e.g.":[105,211],"responding":[106,164],"to,":[107],"organizing":[108,166],"deleting":[110,151],"messages,":[111],"opening":[113],"attachments),":[114],"strategies":[117],"use":[119],"go":[121],"back":[122],"these":[124],"emails.":[125],"We":[126,147,176],"find":[127,149,209],"have":[131,237],"short":[133],"than":[137,144,174],"33%":[138],"having":[139],"lifetime":[141],"less":[143],"5":[145],"minutes.":[146],"also":[148],"is":[152],"common":[155,169],"action":[156],"taken":[157],"once,":[161],"for":[170,239],"once.":[175],"complement":[177],"survey":[183,199],"motivation":[187],"behind":[188],"revisits":[189,228],"types":[192],"revisited.":[197],"The":[198],"results":[200],"show":[201],"73%":[203],"link":[213],"document,":[215],"instructions":[216],"task,":[220],"answers":[222],"questions),":[224],"while":[225],"20%":[226],"respond":[231],"email.":[234],"Our":[235],"findings":[236],"implications":[238],"designing":[240],"clients":[242],"intelligent":[244],"agents":[245],"support":[247],"both":[248],"short-":[249],"long-term":[251],"revisitation":[252],"patterns.":[253]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":7}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}