{"id":"https://openalex.org/W2792013505","doi":"https://doi.org/10.1145/3173386.3176970","title":"The Use of Voice Input to Induce Human Communication with Banking Chatbots","display_name":"The Use of Voice Input to Induce Human Communication with Banking Chatbots","publication_year":2018,"publication_date":"2018-03-01","ids":{"openalex":"https://openalex.org/W2792013505","doi":"https://doi.org/10.1145/3173386.3176970","mag":"2792013505"},"language":"en","primary_location":{"id":"doi:10.1145/3173386.3176970","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3173386.3176970","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004304932","display_name":"Songhyun Kim","orcid":"https://orcid.org/0000-0002-9782-8626"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Songhyun Kim","raw_affiliation_strings":["Yonsei University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024071211","display_name":"Junseok Goh","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Junseok Goh","raw_affiliation_strings":["Seoul National University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Seoul National University, Seoul, South Korea","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088845697","display_name":"Soojin Jun","orcid":"https://orcid.org/0000-0002-4844-2823"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Soojin Jun","raw_affiliation_strings":["Yonsei University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Yonsei University, Seoul, South Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5004304932"],"corresponding_institution_ids":["https://openalex.org/I193775966"],"apc_list":null,"apc_paid":null,"fwci":1.1402,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.83186001,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"151","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9158741235733032},{"id":"https://openalex.org/keywords/modalities","display_name":"Modalities","score":0.7867590188980103},{"id":"https://openalex.org/keywords/modality","display_name":"Modality (human\u2013computer interaction)","score":0.7633073329925537},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6286630034446716},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4642539620399475},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4604218006134033},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.3839990496635437},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3282541334629059},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.22814443707466125}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9158741235733032},{"id":"https://openalex.org/C2779903281","wikidata":"https://www.wikidata.org/wiki/Q6888026","display_name":"Modalities","level":2,"score":0.7867590188980103},{"id":"https://openalex.org/C2780226545","wikidata":"https://www.wikidata.org/wiki/Q6888030","display_name":"Modality (human\u2013computer interaction)","level":2,"score":0.7633073329925537},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6286630034446716},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4642539620399475},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4604218006134033},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.3839990496635437},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3282541334629059},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.22814443707466125},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3173386.3176970","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3173386.3176970","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W1989549339","https://openalex.org/W2281963941","https://openalex.org/W2533137496"],"related_works":["https://openalex.org/W73545470","https://openalex.org/W4224266612","https://openalex.org/W2383394264","https://openalex.org/W4320153225","https://openalex.org/W4293261942","https://openalex.org/W3125968744","https://openalex.org/W2167701463","https://openalex.org/W2110287964","https://openalex.org/W4307407935","https://openalex.org/W649759291"],"abstract_inverted_index":{"The":[0],"use":[1],"of":[2,28],"chatbots":[3,29],"is":[4],"more":[5,54],"common":[6],"in":[7,30],"our":[8],"everyday":[9],"lives":[10],"than":[11,67],"ever":[12],"before.":[13],"However,":[14],"few":[15],"studies":[16],"have":[17],"been":[18],"conducted":[19],"comparing":[20],"the":[21,31,50],"differences":[22],"between":[23],"text-":[24],"and":[25,39,56],"voice-input":[26,65],"modalities":[27],"banking":[32,51],"industry.":[33],"In":[34],"this":[35],"study,":[36],"through":[37],"empirical":[38],"survey-based":[40],"research,":[41],"users":[42],"were":[43],"shown":[44],"to":[45],"rate":[46],"their":[47],"relationships":[48],"with":[49,61],"chatbot":[52],"as":[53],"helpful":[55],"self-validating":[57],"when":[58],"they":[59],"communicate":[60],"it":[62],"by":[63,68],"a":[64,69],"modality":[66],"text-input":[70],"modality.":[71]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}