{"id":"https://openalex.org/W2790609525","doi":"https://doi.org/10.1145/3160504.3160584","title":"Bottester","display_name":"Bottester","publication_year":2017,"publication_date":"2017-10-23","ids":{"openalex":"https://openalex.org/W2790609525","doi":"https://doi.org/10.1145/3160504.3160584","mag":"2790609525"},"language":"en","primary_location":{"id":"doi:10.1145/3160504.3160584","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3160504.3160584","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039903863","display_name":"Marisa Vasconcelos","orcid":"https://orcid.org/0000-0002-1366-6499"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Marisa Vasconcelos","raw_affiliation_strings":["IBM Research, Sao Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, Sao Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057612173","display_name":"Helo\u00edsa Candello","orcid":"https://orcid.org/0000-0002-0365-8057"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Heloisa Candello","raw_affiliation_strings":["IBM Research, Sao Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, Sao Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019048636","display_name":"Cl\u00e1udio Pinhanez","orcid":"https://orcid.org/0000-0001-6715-1290"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Claudio Pinhanez","raw_affiliation_strings":["IBM Research, Sao Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, Sao Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101617902","display_name":"Thiago dos Santos","orcid":"https://orcid.org/0000-0002-2539-3141"},"institutions":[{"id":"https://openalex.org/I4210113516","display_name":"IBM Research - Brazil","ror":"https://ror.org/01fxqdx25","country_code":"BR","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210113516","https://openalex.org/I4210114115"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Thiago dos Santos","raw_affiliation_strings":["IBM Research, Sao Paulo, Brazil"],"affiliations":[{"raw_affiliation_string":"IBM Research, Sao Paulo, Brazil","institution_ids":["https://openalex.org/I4210113516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5039903863"],"corresponding_institution_ids":["https://openalex.org/I4210113516"],"apc_list":null,"apc_paid":null,"fwci":2.7303,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.92655246,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8195644617080688},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7009793519973755},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.6444473266601562},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.584170401096344},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.5505715012550354},{"id":"https://openalex.org/keywords/ibm","display_name":"IBM","score":0.5483711957931519},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5458888411521912},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.5376238822937012},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5270398259162903},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5052655339241028},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.47187963128089905},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.4456098675727844},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3711346387863159},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3481874465942383},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.1377871334552765},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.1127784252166748},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10078805685043335}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8195644617080688},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7009793519973755},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.6444473266601562},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.584170401096344},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.5505715012550354},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.5483711957931519},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5458888411521912},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.5376238822937012},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5270398259162903},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5052655339241028},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.47187963128089905},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.4456098675727844},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3711346387863159},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3481874465942383},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.1377871334552765},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.1127784252166748},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10078805685043335},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3160504.3160584","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3160504.3160584","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W2082468228","https://openalex.org/W2151814822","https://openalex.org/W2342091124","https://openalex.org/W2473224036","https://openalex.org/W2565288664","https://openalex.org/W2963903950","https://openalex.org/W3021091026","https://openalex.org/W3122379246"],"related_works":["https://openalex.org/W2500779211","https://openalex.org/W48079147","https://openalex.org/W326836678","https://openalex.org/W1963944933","https://openalex.org/W2563921006","https://openalex.org/W1600043506","https://openalex.org/W2111550420","https://openalex.org/W2549666521","https://openalex.org/W3133893348","https://openalex.org/W2920931047"],"abstract_inverted_index":{"Recently,":[0],"conversation":[1],"agents":[2,60],"have":[3,18],"attracted":[4],"the":[5,70,92,108,120],"attention":[6],"of":[7,94,150],"many":[8],"companies":[9],"such":[10,45,151],"as":[11,88,153,155],"IBM,":[12],"Facebook,":[13],"Google,":[14],"and":[15,87],"Amazon":[16],"which":[17,82],"focused":[19],"on":[20,40],"developing":[21],"tools":[22,144],"or":[23,61],"API":[24],"(Application":[25],"Programming":[26],"Interfaces)":[27],"for":[28,119,127],"developers":[29],"to":[30,43,69,107,130,147,156,162],"create":[31],"their":[32],"own":[33],"chat-bots.":[34],"In":[35],"this":[36],"paper,":[37],"we":[38],"focus":[39],"new":[41],"approaches":[42],"evaluate":[44],"systems":[46,142,152],"presenting":[47],"some":[48],"recommendations":[49],"resulted":[50],"from":[51],"evaluating":[52],"a":[53,65,89,95,100,116,125,128,137],"real":[54],"chatbot":[55],"use":[56],"case.":[57],"Testing":[58],"conversational":[59,141,165],"chatbots":[62],"is":[63,99,104],"not":[64],"trivial":[66],"task":[67,118],"due":[68],"multitude":[71],"aspects/tasks":[72],"(e.g.,":[73],"natural":[74],"language":[75],"understanding,":[76],"dialog":[77],"management":[78],"and,":[79],"response":[80],"generation)":[81],"must":[83],"be":[84,115],"considered":[85],"separately":[86],"mixture.":[90],"Also,":[91],"creation":[93],"general":[96],"testing":[97,113,143],"tool":[98,129],"challenge":[101],"since":[102],"evaluation":[103],"very":[105],"sensitive":[106],"application":[109],"context.":[110],"Finally,":[111],"exhaustive":[112],"can":[114],"tedious":[117],"project":[121],"team":[122],"what":[123],"creates":[124],"need":[126],"perform":[131],"it":[132],"automatically.":[133],"This":[134],"paper":[135],"opens":[136],"discussion":[138],"about":[139],"how":[140],"are":[145],"essential":[146],"ensure":[148],"well-functioning":[149],"well":[154],"help":[157],"interface":[158],"designers":[159],"guiding":[160],"them":[161],"develop":[163],"consistent":[164],"interfaces.":[166]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2018-03-29T00:00:00"}