{"id":"https://openalex.org/W2779991435","doi":"https://doi.org/10.1145/3149572.3149575","title":"Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management","display_name":"Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management","publication_year":2017,"publication_date":"2017-10-09","ids":{"openalex":"https://openalex.org/W2779991435","doi":"https://doi.org/10.1145/3149572.3149575","mag":"2779991435"},"language":"en","primary_location":{"id":"doi:10.1145/3149572.3149575","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3149572.3149575","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Information Management and Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041285771","display_name":"Maritza M. Carvalho Francisco","orcid":"https://orcid.org/0000-0002-4913-2050"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]},{"id":"https://openalex.org/I4210096134","display_name":"Universidade Politecnica","ror":"https://ror.org/00tnfjj44","country_code":"MZ","type":"education","lineage":["https://openalex.org/I4210096134"]}],"countries":["BR","MZ"],"is_corresponding":false,"raw_author_name":"Maritza M. C. Francisco","raw_affiliation_strings":["Escola Polit\u00e9cnica da Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escola Polit\u00e9cnica da Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, Brasil","institution_ids":["https://openalex.org/I4210096134","https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049826469","display_name":"Solange Nice Alves-Souza","orcid":"https://orcid.org/0000-0002-6112-3536"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]},{"id":"https://openalex.org/I4210096134","display_name":"Universidade Politecnica","ror":"https://ror.org/00tnfjj44","country_code":"MZ","type":"education","lineage":["https://openalex.org/I4210096134"]}],"countries":["BR","MZ"],"is_corresponding":false,"raw_author_name":"Solange N. Alves-Souza","raw_affiliation_strings":["Escola Polit\u00e9cnica da Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escola Polit\u00e9cnica da Universidade de S\u00e3o Paulo (USP), S\u00e3o Paulo, Brasil","institution_ids":["https://openalex.org/I4210096134","https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076650969","display_name":"Edit Grassiani Lino de Campos","orcid":null},"institutions":[{"id":"https://openalex.org/I4210142765","display_name":"Instituto de Pesquisas Tecnol\u00f3gicas","ror":"https://ror.org/041mvdf76","country_code":"BR","type":"facility","lineage":["https://openalex.org/I4210142765"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Edit G. L. Campos","raw_affiliation_strings":["Instituto de Pesquisa Tecnol\u00f3gica (IPT), S\u00e3o Paulo, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto de Pesquisa Tecnol\u00f3gica (IPT), S\u00e3o Paulo, Brasil","institution_ids":["https://openalex.org/I4210142765"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057258367","display_name":"Luiz S\u00e9rgio de Souza","orcid":"https://orcid.org/0000-0002-7855-0235"},"institutions":[{"id":"https://openalex.org/I3131263933","display_name":"S\u00e3o Paulo State Technological College","ror":"https://ror.org/04z64b609","country_code":"BR","type":"education","lineage":["https://openalex.org/I3131263933"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luiz S. De Souza","raw_affiliation_strings":["Faculdade de Tecnologia (FATEC), S\u00e3o Paulo, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculdade de Tecnologia (FATEC), S\u00e3o Paulo, Brasil","institution_ids":["https://openalex.org/I3131263933"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.4186,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.8994486,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"40","last_page":"45"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9671000242233276,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6949639320373535},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.6580965518951416},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5875047445297241},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.5577001571655273},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5418648719787598},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5281194448471069},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.5175197124481201},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.5072336196899414},{"id":"https://openalex.org/keywords/data-management","display_name":"Data management","score":0.4775203764438629},{"id":"https://openalex.org/keywords/quality-policy","display_name":"Quality policy","score":0.4460834860801697},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4378814697265625},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.42597201466560364},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.29511624574661255},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.28322678804397583},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17927080392837524},{"id":"https://openalex.org/keywords/management-system","display_name":"Management system","score":0.16374674439430237},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15233445167541504},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.1424611508846283}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6949639320373535},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.6580965518951416},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5875047445297241},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.5577001571655273},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5418648719787598},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5281194448471069},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5175197124481201},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5072336196899414},{"id":"https://openalex.org/C1668388","wikidata":"https://www.wikidata.org/wiki/Q1149776","display_name":"Data management","level":2,"score":0.4775203764438629},{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.4460834860801697},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4378814697265625},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.42597201466560364},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.29511624574661255},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.28322678804397583},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17927080392837524},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.16374674439430237},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15233445167541504},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.1424611508846283},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3149572.3149575","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3149572.3149575","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Information Management and Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6600000262260437,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W77952428","https://openalex.org/W265249843","https://openalex.org/W935072310","https://openalex.org/W1486606141","https://openalex.org/W1539265392","https://openalex.org/W1594961664","https://openalex.org/W1595397662","https://openalex.org/W1596854558","https://openalex.org/W1700279323","https://openalex.org/W1988966797","https://openalex.org/W1994410669","https://openalex.org/W2000237244","https://openalex.org/W2004291985","https://openalex.org/W2117366235","https://openalex.org/W2137479650","https://openalex.org/W2338532967","https://openalex.org/W2341832822","https://openalex.org/W2528861271","https://openalex.org/W2558326183","https://openalex.org/W2770038798","https://openalex.org/W4231717514","https://openalex.org/W6730802489","https://openalex.org/W6980895055"],"related_works":["https://openalex.org/W1522501459","https://openalex.org/W2350545679","https://openalex.org/W2110477901","https://openalex.org/W637428694","https://openalex.org/W2413849013","https://openalex.org/W4389328405","https://openalex.org/W2969656544","https://openalex.org/W2389662755","https://openalex.org/W3012199530","https://openalex.org/W2123926206"],"abstract_inverted_index":{"Data":[0,112],"quality":[1,30,62,97,126],"(DQ)":[2],"is":[3,33,83],"an":[4],"important":[5],"issue":[6],"for":[7,11,154],"modern":[8],"organizations,":[9,90],"mainly":[10],"decision-making":[12],"based":[13],"on":[14,124],"information,":[15],"using":[16],"solutions":[17],"such":[18],"as":[19,45],"CRM,":[20],"Business":[21],"Analytics,":[22],"and":[23,39,52,70,74,115,144,149],"Big":[24],"Data.":[25],"In":[26],"order":[27],"to":[28,35,80,93],"obtain":[29],"data,":[31,69],"it":[32],"necessary":[34],"implement":[36],"methods,":[37],"processes,":[38],"specific":[40],"techniques":[41],"that":[42,66],"handle":[43],"information":[44],"a":[46,99,105,132],"product,":[47],"with":[48],"well":[49],"established,":[50],"controlled,":[51],"managed":[53],"production":[54],"processes.":[55],"The":[56],"literature":[57],"provides":[58],"several":[59],"types":[60],"of":[61,131,146],"data":[63,96,125],"management":[64],"methodologies":[65],"treat":[67,94],"structured":[68],"few":[71],"treating":[72],"semi-":[73],"non-structured":[75],"data.":[76],"Choosing":[77],"the":[78,85,95,129,142,151,155],"methodology":[79,148],"be":[81],"adopted":[82],"one":[84],"major":[86],"issues":[87],"faced":[88],"by":[89],"when":[91],"challenged":[92],"in":[98,128],"systematic":[100],"manner.":[101],"This":[102],"paper":[103],"makes":[104],"comparative":[106],"analysis":[107,140],"between":[108],"TDQM":[109],"--":[110,117,134],"Total":[111,118],"Quality":[113,120],"Management":[114,121,137],"TIQM":[116],"Information":[119],"approaches,":[122],"focusing":[123],"problems":[127],"context":[130],"CRM":[133,156],"Costumer":[135],"Relationship":[136],"application.":[138],"Such":[139],"identifies":[141],"strengths":[143],"weaknesses":[145],"each":[147],"suggests":[150],"most":[152],"suitable":[153],"scenario.":[157]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}