{"id":"https://openalex.org/W2759705560","doi":"https://doi.org/10.1145/3129416.3129426","title":"Challenges to the successful implementation of social media in a South African municipality","display_name":"Challenges to the successful implementation of social media in a South African municipality","publication_year":2017,"publication_date":"2017-09-25","ids":{"openalex":"https://openalex.org/W2759705560","doi":"https://doi.org/10.1145/3129416.3129426","mag":"2759705560"},"language":"en","primary_location":{"id":"doi:10.1145/3129416.3129426","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3129416.3129426","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the South African Institute of Computer Scientists and Information Technologists","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074312987","display_name":"Ifeoluwapo Fashoro","orcid":"https://orcid.org/0000-0002-1791-4744"},"institutions":[{"id":"https://openalex.org/I99712911","display_name":"Nelson Mandela University","ror":"https://ror.org/03r1jm528","country_code":"ZA","type":"education","lineage":["https://openalex.org/I99712911"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"I. Fashoro","raw_affiliation_strings":["Nelson Mandela University, Port Elizabeth"],"affiliations":[{"raw_affiliation_string":"Nelson Mandela University, Port Elizabeth","institution_ids":["https://openalex.org/I99712911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007831405","display_name":"Lynette Barnard","orcid":"https://orcid.org/0000-0002-8256-7988"},"institutions":[{"id":"https://openalex.org/I99712911","display_name":"Nelson Mandela University","ror":"https://ror.org/03r1jm528","country_code":"ZA","type":"education","lineage":["https://openalex.org/I99712911"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"L. Barnard","raw_affiliation_strings":["Nelson Mandela University, Port Elizabeth"],"affiliations":[{"raw_affiliation_string":"Nelson Mandela University, Port Elizabeth","institution_ids":["https://openalex.org/I99712911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5074312987"],"corresponding_institution_ids":["https://openalex.org/I99712911"],"apc_list":null,"apc_paid":null,"fwci":2.4266,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.92357434,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"9"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9876999855041504,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7981096506118774},{"id":"https://openalex.org/keywords/obstacle","display_name":"Obstacle","score":0.7260907888412476},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6897176504135132},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.6298788785934448},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5885319113731384},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43552684783935547},{"id":"https://openalex.org/keywords/e-participation","display_name":"e-participation","score":0.43169063329696655},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3946232795715332},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.2515915036201477},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.21349340677261353},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.10756376385688782},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.07045486569404602}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7981096506118774},{"id":"https://openalex.org/C2776650193","wikidata":"https://www.wikidata.org/wiki/Q264661","display_name":"Obstacle","level":2,"score":0.7260907888412476},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6897176504135132},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.6298788785934448},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5885319113731384},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43552684783935547},{"id":"https://openalex.org/C2778056439","wikidata":"https://www.wikidata.org/wiki/Q1273235","display_name":"e-participation","level":3,"score":0.43169063329696655},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3946232795715332},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.2515915036201477},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.21349340677261353},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.10756376385688782},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07045486569404602},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3129416.3129426","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3129416.3129426","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the South African Institute of Computer Scientists and Information Technologists","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1505999675","https://openalex.org/W1506404969","https://openalex.org/W1840875790","https://openalex.org/W1967168415","https://openalex.org/W1979290264","https://openalex.org/W1980776349","https://openalex.org/W2009718190","https://openalex.org/W2021945153","https://openalex.org/W2032326839","https://openalex.org/W2042157621","https://openalex.org/W2054712743","https://openalex.org/W2063888811","https://openalex.org/W2065893400","https://openalex.org/W2075068230","https://openalex.org/W2075669799","https://openalex.org/W2077270984","https://openalex.org/W2084421059","https://openalex.org/W2096870307","https://openalex.org/W2116796220","https://openalex.org/W2121001699","https://openalex.org/W2134646455","https://openalex.org/W2171493731","https://openalex.org/W2530058011","https://openalex.org/W2530234566","https://openalex.org/W2540001209","https://openalex.org/W2553178230","https://openalex.org/W2900799024","https://openalex.org/W4295126375"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2794103424","https://openalex.org/W1996530509","https://openalex.org/W3028317537","https://openalex.org/W2389515972","https://openalex.org/W4245435724","https://openalex.org/W2055301889","https://openalex.org/W4400979532","https://openalex.org/W2078289086","https://openalex.org/W3006868347"],"abstract_inverted_index":{"Social":[0,28,50,84,122],"Media":[1,29,51,123],"has":[2,26,36],"been":[3,37],"embraced":[4],"by":[5],"government":[6,128],"agencies":[7],"around":[8],"the":[9,47,60,98,101,118],"world":[10],"as":[11],"a":[12,32,92,131,136],"tool":[13],"to":[14,104,111,117,138],"transform":[15],"interaction":[16],"with":[17,39,59],"citizens":[18],"and":[19,69,85,87,129,141],"enhance":[20],"public":[21],"participation.":[22],"The":[23,89],"selected":[24],"municipality":[25,55,99],"adopted":[27],"in":[30,41,49,53,125],"such":[31],"capacity,":[33],"however,":[34],"it":[35],"faced":[38],"challenges":[40,48,78,107],"their":[42],"efforts.":[43],"This":[44,114],"paper":[45],"explores":[46],"adoption":[52,124],"this":[54,112],"based":[56],"on":[57,121],"interviews":[58],"Communications":[61],"department":[62],"who":[63],"are":[64,108],"responsible":[65],"for":[66],"both":[67],"offline":[68],"online":[70],"communications.":[71],"Using":[72],"thematic":[73],"analysis,":[74],"five":[75],"categories":[76],"of":[77,94],"were":[79],"identified;":[80],"Information,":[81],"Administrative,":[82],"Legal,":[83],"Economic,":[86],"Technological.":[88],"study":[90,115],"reveals":[91],"lack":[93],"leadership":[95],"support":[96],"at":[97],"being":[100],"biggest":[102],"obstacle":[103],"change;":[105],"other":[106],"closely":[109],"linked":[110],"issue.":[113],"contributes":[116],"current":[119],"discussion":[120],"South":[126],"African":[127],"is":[130],"positive":[132],"step":[133],"towards":[134],"developing":[135],"solution":[137],"its":[139],"successful":[140],"effective":[142],"implementation.":[143]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
