{"id":"https://openalex.org/W2742070444","doi":"https://doi.org/10.1145/3105831.3105832","title":"DyadChurn","display_name":"DyadChurn","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2742070444","doi":"https://doi.org/10.1145/3105831.3105832","mag":"2742070444"},"language":"en","primary_location":{"id":"doi:10.1145/3105831.3105832","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3105831.3105832","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Database Engineering & Applications Symposium on   - IDEAS 2017","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103567181","display_name":"Marwa N. Abd-Allah","orcid":null},"institutions":[{"id":"https://openalex.org/I145487455","display_name":"Cairo University","ror":"https://ror.org/03q21mh05","country_code":"EG","type":"education","lineage":["https://openalex.org/I145487455"]}],"countries":["EG"],"is_corresponding":true,"raw_author_name":"Marwa N. Abd-Allah","raw_affiliation_strings":["Dept. of Computers and Information, Cairo University, Egypt"],"affiliations":[{"raw_affiliation_string":"Dept. of Computers and Information, Cairo University, Egypt","institution_ids":["https://openalex.org/I145487455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086805519","display_name":"Samhaa R. El-Beltagy","orcid":"https://orcid.org/0000-0002-5769-8054"},"institutions":[{"id":"https://openalex.org/I57629906","display_name":"Nile University","ror":"https://ror.org/03cg7cp61","country_code":"EG","type":"education","lineage":["https://openalex.org/I57629906"]}],"countries":["EG"],"is_corresponding":false,"raw_author_name":"Samhaa R. El-Beltagy","raw_affiliation_strings":["Dept. of Computers and Information, Nile University, Egypt"],"affiliations":[{"raw_affiliation_string":"Dept. of Computers and Information, Nile University, Egypt","institution_ids":["https://openalex.org/I57629906"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101422198","display_name":"Akram Salah","orcid":"https://orcid.org/0000-0001-7472-0092"},"institutions":[{"id":"https://openalex.org/I145487455","display_name":"Cairo University","ror":"https://ror.org/03q21mh05","country_code":"EG","type":"education","lineage":["https://openalex.org/I145487455"]}],"countries":["EG"],"is_corresponding":false,"raw_author_name":"Akram Salah","raw_affiliation_strings":["Dept. of Computers and Information, Cairo University, Egypt"],"affiliations":[{"raw_affiliation_string":"Dept. of Computers and Information, Cairo University, Egypt","institution_ids":["https://openalex.org/I145487455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5103567181"],"corresponding_institution_ids":["https://openalex.org/I145487455"],"apc_list":null,"apc_paid":null,"fwci":1.1082,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.85482661,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"253","last_page":"263"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/churning","display_name":"Churning","score":0.8109116554260254},{"id":"https://openalex.org/keywords/interpersonal-ties","display_name":"Interpersonal ties","score":0.671073853969574},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.61091148853302},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.5091513991355896},{"id":"https://openalex.org/keywords/telecom-infrastructure-sharing","display_name":"Telecom infrastructure sharing","score":0.5022220611572266},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.488474041223526},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4721408188343048},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45289531350135803},{"id":"https://openalex.org/keywords/mobile-telephony","display_name":"Mobile telephony","score":0.43719005584716797},{"id":"https://openalex.org/keywords/social-network","display_name":"Social network (sociolinguistics)","score":0.42263612151145935},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.37928253412246704},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3308996856212616},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2982420325279236},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16771981120109558},{"id":"https://openalex.org/keywords/mobile-radio","display_name":"Mobile radio","score":0.09985071420669556}],"concepts":[{"id":"https://openalex.org/C161664118","wikidata":"https://www.wikidata.org/wiki/Q1089933","display_name":"Churning","level":2,"score":0.8109116554260254},{"id":"https://openalex.org/C142189719","wikidata":"https://www.wikidata.org/wiki/Q1276633","display_name":"Interpersonal ties","level":2,"score":0.671073853969574},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.61091148853302},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5091513991355896},{"id":"https://openalex.org/C131357253","wikidata":"https://www.wikidata.org/wiki/Q4426574","display_name":"Telecom infrastructure sharing","level":2,"score":0.5022220611572266},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.488474041223526},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4721408188343048},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45289531350135803},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.43719005584716797},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.42263612151145935},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.37928253412246704},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3308996856212616},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2982420325279236},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16771981120109558},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.09985071420669556},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3105831.3105832","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3105831.3105832","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Database Engineering & Applications Symposium on   - IDEAS 2017","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W47923795","https://openalex.org/W227187156","https://openalex.org/W1570448133","https://openalex.org/W2041157860","https://openalex.org/W2051568805","https://openalex.org/W2054476043","https://openalex.org/W2061820396","https://openalex.org/W2069300565","https://openalex.org/W2106291522","https://openalex.org/W2109469951","https://openalex.org/W2115383008","https://openalex.org/W2138670242","https://openalex.org/W2141113219","https://openalex.org/W2145543903","https://openalex.org/W2147332744","https://openalex.org/W2161634631","https://openalex.org/W2164364358","https://openalex.org/W2167312400","https://openalex.org/W2170502901","https://openalex.org/W2293766385","https://openalex.org/W2332241897","https://openalex.org/W2469279958","https://openalex.org/W2475978233","https://openalex.org/W4238955406","https://openalex.org/W6903559057"],"related_works":["https://openalex.org/W2611303873","https://openalex.org/W2808523623","https://openalex.org/W3045084138","https://openalex.org/W4388292461","https://openalex.org/W2028055794","https://openalex.org/W2062634928","https://openalex.org/W2001447365","https://openalex.org/W4255259373","https://openalex.org/W2362175789","https://openalex.org/W2246474235"],"abstract_inverted_index":{"The":[0,137,163,187],"increase":[1],"in":[2,6,15,97,124,161,179,185,205],"mobile":[3],"phone":[4],"subscriptions":[5],"recent":[7],"years,":[8],"has":[9,23,40,147],"led":[10],"to":[11,29,65,129,197,229],"near":[12],"market":[13],"saturation":[14],"the":[16,34,55,98,131,140,157,168,175,201,214,220],"telecom":[17,27,51,68,99,116,159],"industry.":[18],"As":[19],"a":[20,80,107,151,230],"result,":[21],"it":[22],"become":[24,41],"harder":[25],"for":[26,36,110],"providers":[28,52,70],"acquire":[30],"new":[31],"customers,":[32],"and":[33,53],"need":[35],"retaining":[37],"existing":[38],"ones":[39],"of":[42,46,57,133,139,156,170,219],"paramount":[43],"importance.":[44],"Because":[45],"fierce":[47],"competition":[48],"between":[49,115,172],"different":[50],"because":[54],"ease":[56],"which":[58],"customers":[59,173],"can":[60],"move":[61],"from":[62,72,154],"one":[63,155],"provider":[64],"another,":[66],"all":[67],"service":[69],"suffer":[71],"customer":[73,88],"churn.":[74,207],"In":[75],"this":[76],"paper,":[77],"we":[78],"propose":[79,106],"dyadic":[81,142],"based":[82,143],"churn":[83,89,144],"prediction":[84,145,215],"model,":[85],"DyadChurn,":[86],"where":[87],"is":[90,174],"modeled":[91],"through":[92],"social":[93,103,112,122,181,193,210],"influence":[94,126,182],"that":[95,167,183,191],"propagates":[96],"network":[100],"over":[101],"strong":[102,121,192,209],"ties.":[104],"We":[105,118],"novel":[108],"method":[109],"evaluating":[111],"tie":[113],"strength":[114],"customers.":[117],"then,":[119],"incorporate":[120],"ties":[123,194,204,211],"an":[125],"propagation":[127],"model":[128,146],"predict":[130],"set":[132],"future":[134],"potential":[135],"churners.":[136],"evaluation":[138],"proposed":[141],"been":[148],"done":[149],"using":[150],"real":[152],"dataset,":[153],"largest":[158],"companies":[160],"Egypt.":[162],"experimental":[164],"results":[165,188],"showed":[166,190],"\"length":[169],"calls\"":[171],"most":[176,202],"effective":[177,203],"attribute":[178],"predicting":[180],"result":[184],"churning.":[186],"also":[189],"(as":[195],"opposed":[196],"weak":[198],"ties)":[199],"were":[200],"determining":[206],"Using":[208],"only":[212],"enhanced":[213],"accuracy":[216],"(in":[217],"terms":[218],"lift":[221],"curve)":[222],"by":[223],"more":[224],"than":[225],"20%,":[226],"when":[227],"compared":[228],"diffusion":[231],"model.":[232]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2017-08-08T00:00:00"}