{"id":"https://openalex.org/W2618143763","doi":"https://doi.org/10.1145/3047273.3047374","title":"Exploring the Role of Social Media in e-Government","display_name":"Exploring the Role of Social Media in e-Government","publication_year":2017,"publication_date":"2017-03-07","ids":{"openalex":"https://openalex.org/W2618143763","doi":"https://doi.org/10.1145/3047273.3047374","mag":"2618143763"},"language":"en","primary_location":{"id":"doi:10.1145/3047273.3047374","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3047273.3047374","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048622877","display_name":"Yogesh K. Dwivedi","orcid":"https://orcid.org/0000-0002-5547-9990"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Yogesh K. Dwivedi","raw_affiliation_strings":["Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034248834","display_name":"Nripendra P. Rana","orcid":"https://orcid.org/0000-0003-1105-8729"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Nripendra P. Rana","raw_affiliation_strings":["Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071322742","display_name":"Mina Tajvidi","orcid":"https://orcid.org/0000-0002-6259-505X"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mina Tajvidi","raw_affiliation_strings":["Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Emerging Markets Research Centre (EMaRC), School of Management, Swansea University, Swansea, UK","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103045218","display_name":"Banita Lal","orcid":"https://orcid.org/0000-0003-1340-1746"},"institutions":[{"id":"https://openalex.org/I52590639","display_name":"Nottingham Trent University","ror":"https://ror.org/04xyxjd90","country_code":"GB","type":"education","lineage":["https://openalex.org/I52590639"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Banita Lal","raw_affiliation_strings":["Nottingham Business School, Nottingham Trent University, Nottingham, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Nottingham Business School, Nottingham Trent University, Nottingham, UK","institution_ids":["https://openalex.org/I52590639"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083070688","display_name":"G. P. Sahu","orcid":"https://orcid.org/0000-0001-6295-983X"},"institutions":[{"id":"https://openalex.org/I152869788","display_name":"Motilal Nehru National Institute of Technology","ror":"https://ror.org/04dp7tp96","country_code":"IN","type":"education","lineage":["https://openalex.org/I152869788"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"G. P. Sahu","raw_affiliation_strings":["School of Management Studies, Motilal Nehru National Institute of Technology Allahabad, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management Studies, Motilal Nehru National Institute of Technology Allahabad, India","institution_ids":["https://openalex.org/I152869788"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035513892","display_name":"Ashish Gupta","orcid":"https://orcid.org/0000-0003-4593-3261"},"institutions":[{"id":"https://openalex.org/I8977528","display_name":"Dr. Hari Singh Gour University","ror":"https://ror.org/01xapxe37","country_code":"IN","type":"education","lineage":["https://openalex.org/I8977528"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ashish Gupta","raw_affiliation_strings":["Department of Business Management, Dr. Hari Singh Gour University, Near Nepal Palace, Sagar, MP, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, Dr. Hari Singh Gour University, Near Nepal Palace, Sagar, MP, India","institution_ids":["https://openalex.org/I8977528"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":57.4446,"has_fulltext":false,"cited_by_count":62,"citation_normalized_percentile":{"value":0.99871445,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"97","last_page":"106"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7104564905166626},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.6929874420166016},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6740996837615967},{"id":"https://openalex.org/keywords/scopus","display_name":"Scopus","score":0.657684862613678},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.564373254776001},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5257611870765686},{"id":"https://openalex.org/keywords/descriptive-statistics","display_name":"Descriptive statistics","score":0.43587854504585266},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.41537678241729736},{"id":"https://openalex.org/keywords/open-government","display_name":"Open government","score":0.41281816363334656},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.4045940637588501},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3423245847225189},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3274485766887665},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.30280768871307373},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.21950265765190125}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7104564905166626},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.6929874420166016},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6740996837615967},{"id":"https://openalex.org/C83867959","wikidata":"https://www.wikidata.org/wiki/Q371467","display_name":"Scopus","level":3,"score":0.657684862613678},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.564373254776001},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5257611870765686},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.43587854504585266},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.41537678241729736},{"id":"https://openalex.org/C2777221391","wikidata":"https://www.wikidata.org/wiki/Q720829","display_name":"Open government","level":3,"score":0.41281816363334656},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4045940637588501},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3423245847225189},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3274485766887665},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30280768871307373},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.21950265765190125},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3047273.3047374","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3047273.3047374","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":99,"referenced_works":["https://openalex.org/W27308503","https://openalex.org/W28822306","https://openalex.org/W127170069","https://openalex.org/W145449113","https://openalex.org/W264380750","https://openalex.org/W839030210","https://openalex.org/W1043885586","https://openalex.org/W1488609151","https://openalex.org/W1543812597","https://openalex.org/W1556560024","https://openalex.org/W1560322525","https://openalex.org/W1571846773","https://openalex.org/W1572496840","https://openalex.org/W1606554598","https://openalex.org/W1653579670","https://openalex.org/W1721421031","https://openalex.org/W1936359110","https://openalex.org/W1965258521","https://openalex.org/W1965590320","https://openalex.org/W1972828340","https://openalex.org/W1972931753","https://openalex.org/W1978091610","https://openalex.org/W1979779833","https://openalex.org/W1982122698","https://openalex.org/W1985989030","https://openalex.org/W1987538352","https://openalex.org/W1988754207","https://openalex.org/W1992212922","https://openalex.org/W1993515009","https://openalex.org/W1994687131","https://openalex.org/W1994814079","https://openalex.org/W1998748001","https://openalex.org/W2000018564","https://openalex.org/W2001539359","https://openalex.org/W2003475109","https://openalex.org/W2008819292","https://openalex.org/W2009280044","https://openalex.org/W2009718190","https://openalex.org/W2010893999","https://openalex.org/W2013420323","https://openalex.org/W2014534823","https://openalex.org/W2022697532","https://openalex.org/W2024180862","https://openalex.org/W2029454820","https://openalex.org/W2036943601","https://openalex.org/W2037550172","https://openalex.org/W2039485423","https://openalex.org/W2041443294","https://openalex.org/W2048561775","https://openalex.org/W2057703193","https://openalex.org/W2060120597","https://openalex.org/W2060929729","https://openalex.org/W2061268154","https://openalex.org/W2061428440","https://openalex.org/W2062723458","https://openalex.org/W2063497937","https://openalex.org/W2065893400","https://openalex.org/W2067744321","https://openalex.org/W2072842980","https://openalex.org/W2072870919","https://openalex.org/W2074891874","https://openalex.org/W2075669799","https://openalex.org/W2077549996","https://openalex.org/W2082440543","https://openalex.org/W2082565363","https://openalex.org/W2083861009","https://openalex.org/W2087618378","https://openalex.org/W2088993804","https://openalex.org/W2099216942","https://openalex.org/W2099885895","https://openalex.org/W2113610916","https://openalex.org/W2114551370","https://openalex.org/W2133843542","https://openalex.org/W2140411414","https://openalex.org/W2144172591","https://openalex.org/W2147182661","https://openalex.org/W2161899166","https://openalex.org/W2194354413","https://openalex.org/W2218119186","https://openalex.org/W2222363248","https://openalex.org/W2286821416","https://openalex.org/W2293050643","https://openalex.org/W2308105613","https://openalex.org/W2317826398","https://openalex.org/W2333459550","https://openalex.org/W2335874364","https://openalex.org/W2345425249","https://openalex.org/W2407931320","https://openalex.org/W2409510021","https://openalex.org/W2415660418","https://openalex.org/W2415871537","https://openalex.org/W2417557561","https://openalex.org/W2419337622","https://openalex.org/W2476989949","https://openalex.org/W2500227503","https://openalex.org/W2581125042","https://openalex.org/W2598281020","https://openalex.org/W2998484370","https://openalex.org/W7043204944"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W1549786998","https://openalex.org/W4384834084","https://openalex.org/W2767621751","https://openalex.org/W2898488593","https://openalex.org/W1980165883","https://openalex.org/W49241079","https://openalex.org/W344834206","https://openalex.org/W2995354937"],"abstract_inverted_index":{"Driven":[0],"by":[1],"rising":[2],"citizen":[3],"expectations":[4],"and":[5,99,167],"the":[6,36,54,57,69,84,103,115,118,174],"need":[7],"for":[8,62],"government":[9],"innovation,":[10],"social":[11,39,60],"media":[12,40,61],"has":[13,138],"become":[14],"a":[15,21,50,132],"key":[16],"component":[17],"of":[18,25,29,38,53,59,71,86,93,117,134,151,173,182],"e-government":[19,42,66],"in":[20,41,43,79,122],"very":[22],"short":[23],"period":[24],"time.":[26],"A":[27],"number":[28],"research":[30,136,156],"papers":[31],"have":[32],"been":[33],"published":[34],"on":[35,56],"role":[37],"last":[44],"few":[45],"years.":[46],"This":[47],"study":[48],"performs":[49],"literature":[51,88,152],"review":[52,150],"articles":[55,95],"use":[58],"getting":[63],"access":[64],"to":[65,145],"websites":[67],"from":[68],"perspective":[70],"citizens.":[72],"The":[73,90,110,124,149],"database":[74],"search":[75],"through":[76],"Scopus":[77],"resulted":[78],"115":[80],"articles,":[81],"which":[82],"formed":[83],"basis":[85],"this":[87,147,180],"review.":[89],"keywords":[91,106],"analysis":[92,112],"these":[94,108],"indicates":[96,113,128,154],"that":[97,114,129,137,155],"'e-government'":[98],"'social":[100],"media'":[101],"were":[102,120,169],"most":[104,175],"explored":[105],"across":[107],"studies.":[109],"methodological":[111],"majority":[116],"studies":[119],"analytical/conceptual/descriptive/theoretical":[121],"nature.":[123],"theoretical":[125],"analysis,":[126],"however,":[127],"there":[130],"is":[131],"lack":[133],"such":[135,158],"used":[139,177],"some":[140,172],"well-established":[141],"theories":[142],"or":[143],"models":[144],"understand":[146],"concept.":[148],"further":[153],"themes":[157],"as":[159,171],"'electronic":[160],"participation',":[161],"'engagement',":[162],"'transparency',":[163],"'communication/":[164],"interaction',":[165],"'trust'":[166],"'collaboration'":[168],"found":[170],"frequently":[176],"categories":[178],"under":[179],"area":[181],"research.":[183]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
