{"id":"https://openalex.org/W2605585243","doi":"https://doi.org/10.1145/3041021.3054147","title":"eAssistant","display_name":"eAssistant","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2605585243","doi":"https://doi.org/10.1145/3041021.3054147","mag":"2605585243"},"language":"en","primary_location":{"id":"doi:10.1145/3041021.3054147","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3041021.3054147","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 26th International Conference on World Wide Web Companion - WWW '17 Companion","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3041021.3054147","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028487914","display_name":"Hamid R. Motahari Nezhad","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Hamid R. Motahari Nezhad","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, CA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, CA, USA","institution_ids":["https://openalex.org/I4210085935"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066326081","display_name":"Kalpa Gunaratna","orcid":"https://orcid.org/0000-0002-9058-4577"},"institutions":[{"id":"https://openalex.org/I19648265","display_name":"Wright State University","ror":"https://ror.org/04qk6pt94","country_code":"US","type":"education","lineage":["https://openalex.org/I19648265"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kalpa Gunaratna","raw_affiliation_strings":["Wright State University, Dayton, OH, USA"],"affiliations":[{"raw_affiliation_string":"Wright State University, Dayton, OH, USA","institution_ids":["https://openalex.org/I19648265"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003827051","display_name":"Juan Cappi","orcid":null},"institutions":[{"id":"https://openalex.org/I4210085935","display_name":"IBM Research - Almaden","ror":"https://ror.org/005w8dd04","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210085935","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Juan Cappi","raw_affiliation_strings":["IBM Almaden Research Center, San Jose, CA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Almaden Research Center, San Jose, CA, USA","institution_ids":["https://openalex.org/I4210085935"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5028487914"],"corresponding_institution_ids":["https://openalex.org/I4210085935"],"apc_list":null,"apc_paid":null,"fwci":6.3236,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.96308691,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"89","last_page":"98"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10444","display_name":"Context-Aware Activity Recognition Systems","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8527995347976685},{"id":"https://openalex.org/keywords/triage","display_name":"Triage","score":0.6550257205963135},{"id":"https://openalex.org/keywords/information-overload","display_name":"Information overload","score":0.6406033635139465},{"id":"https://openalex.org/keywords/metadata","display_name":"Metadata","score":0.5790361762046814},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5516576766967773},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4941771328449249},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.486436128616333},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.4846375584602356},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4815292954444885},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4235048294067383},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.4151616394519806},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.38680869340896606},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3219667673110962}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8527995347976685},{"id":"https://openalex.org/C2777120189","wikidata":"https://www.wikidata.org/wiki/Q780067","display_name":"Triage","level":2,"score":0.6550257205963135},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.6406033635139465},{"id":"https://openalex.org/C93518851","wikidata":"https://www.wikidata.org/wiki/Q180160","display_name":"Metadata","level":2,"score":0.5790361762046814},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5516576766967773},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4941771328449249},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.486436128616333},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.4846375584602356},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4815292954444885},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4235048294067383},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.4151616394519806},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.38680869340896606},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3219667673110962},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3041021.3054147","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3041021.3054147","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 26th International Conference on World Wide Web Companion - WWW '17 Companion","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3041021.3054147","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3041021.3054147","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 26th International Conference on World Wide Web Companion - WWW '17 Companion","raw_type":"proceedings-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5600000023841858}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W2824197","https://openalex.org/W94520957","https://openalex.org/W155995321","https://openalex.org/W1503253944","https://openalex.org/W1978620866","https://openalex.org/W2013227835","https://openalex.org/W2015585187","https://openalex.org/W2090122752","https://openalex.org/W2097090328","https://openalex.org/W2098720114","https://openalex.org/W2100109148","https://openalex.org/W2121702730","https://openalex.org/W2122491924","https://openalex.org/W2127365894","https://openalex.org/W2131911893","https://openalex.org/W2165990684","https://openalex.org/W2296119762","https://openalex.org/W2469170479","https://openalex.org/W2902933831","https://openalex.org/W2999251916","https://openalex.org/W4235073904","https://openalex.org/W6600096131"],"related_works":["https://openalex.org/W1968552888","https://openalex.org/W3134493632","https://openalex.org/W1975091423","https://openalex.org/W2033023095","https://openalex.org/W2144451503","https://openalex.org/W125325933","https://openalex.org/W1527532029","https://openalex.org/W2374116601","https://openalex.org/W3093134843","https://openalex.org/W1511346092"],"abstract_inverted_index":{"The":[0,16,145,194],"browser":[1],"and":[2,13,59,96,126,129,137,151,170,176,178,219,239,251],"screen":[3],"have":[4,186],"been":[5],"the":[6,11,23,40,51,57,69,82,91,160,188,198,209],"main":[7],"user":[8,24,44,143,174,237,246],"interfaces":[9],"of":[10,53,71,84,87,159,162,207,216,230],"Web":[12],"mobile":[14],"apps.":[15],"notification":[17],"mechanism":[18],"is":[19,155,180],"an":[20,123,168],"evolution":[21],"in":[22,43,62,90,97,99,122,157,167],"interaction":[25,45,58,64],"paradigm":[26],"by":[27,56,94],"keeping":[28],"users":[29],"updated":[30],"without":[31,48],"checking":[32],"applications.":[33],"Conversational":[34],"agents":[35],"are":[36],"posed":[37],"to":[38,141,182,204,244],"be":[39],"next":[41],"revolution":[42],"paradigms.":[46],"However,":[47],"intelligence":[49],"on":[50,74,81,235,248],"triage":[52],"content":[54,60,92],"served":[55,93],"differentiation":[61],"applications,":[63,95],"paradigms":[65],"may":[66],"still":[67],"place":[68],"burden":[70],"information":[72,89,136,241],"overload":[73],"users.":[75,184],"In":[76,222],"this":[77],"paper,":[78],"we":[79,224],"focus":[80],"problem":[83],"intelligent":[85],"identification":[86,120],"actionable":[88],"particular":[98],"productivity":[100,252],"applications":[101],"(such":[102],"as":[103],"email,":[104],"chat,":[105],"messaging,":[106],"social":[107,249],"collaboration":[108,250],"tools,":[109],"etc.).":[110],"We":[111,185],"present":[112],"eAssistant,":[113,223],"which":[114],"offers":[115],"a":[116,130,226,236],"novel":[117],"fine-grained":[118],"action":[119,135,163],"method":[121,147,190,199],"adaptive,":[124],"personalizable,":[125],"online-trainable":[127],"manner,":[128],"cognitive":[131],"agent/API":[132],"that":[133,197],"uses":[134],"user-centric":[138],"conversation":[139],"characteristics":[140],"auto-triage":[142,245],"conversations.":[144],"introduced":[146],"identifies":[148],"individual":[149],"actions":[150],"associated":[152],"metadata;":[153],"it":[154,165,179],"extensible":[156],"terms":[158],"number":[161],"classes;":[164],"learns":[166],"online":[169],"continuous":[171],"manner":[172],"via":[173],"interactions":[175],"feedback,":[177],"personalizable":[181],"different":[183],"evaluated":[187],"proposed":[189],"using":[191],"real-world":[192],"datasets.":[193],"results":[195],"show":[196],"achieves":[200],"higher":[201],"accuracy":[202],"compared":[203],"traditional":[205],"ways":[206],"formulating":[208],"problem,":[210],"while":[211],"exhibiting":[212],"additional":[213],"desired":[214],"properties":[215],"online,":[217],"personalized,":[218],"adaptive":[220],"learning.":[221],"introduce":[225],"multi-dimensional":[227],"learning":[228],"model":[229],"conversations":[231,247],"auto-triage,":[232],"defined":[233],"based":[234],"study":[238],"NLP-based":[240],"extraction":[242],"techniques,":[243],"tools.":[253]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2017-04-28T00:00:00"}