{"id":"https://openalex.org/W2603646794","doi":"https://doi.org/10.1145/3034950.3034991","title":"Research of Consumer Complaint Management with Improved Evolutionary Game Theory","display_name":"Research of Consumer Complaint Management with Improved Evolutionary Game Theory","publication_year":2017,"publication_date":"2017-01-14","ids":{"openalex":"https://openalex.org/W2603646794","doi":"https://doi.org/10.1145/3034950.3034991","mag":"2603646794"},"language":"en","primary_location":{"id":"doi:10.1145/3034950.3034991","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3034950.3034991","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003338975","display_name":"Baoku Li","orcid":"https://orcid.org/0000-0001-5970-2021"},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Baoku Li","raw_affiliation_strings":["School of Marketing Management, Liaoning Technical University, Huludao, China"],"affiliations":[{"raw_affiliation_string":"School of Marketing Management, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Yuping Gao","orcid":null},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuping Gao","raw_affiliation_strings":["School of Marketing Management, Liaoning Technical University, Huludao, China"],"affiliations":[{"raw_affiliation_string":"School of Marketing Management, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021184241","display_name":"Zhengxiang Wu","orcid":"https://orcid.org/0000-0001-5029-9336"},"institutions":[{"id":"https://openalex.org/I176808543","display_name":"Liaoning Technical University","ror":"https://ror.org/01n2bd587","country_code":"CN","type":"education","lineage":["https://openalex.org/I176808543"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhengxiang Wu","raw_affiliation_strings":["School of Marketing Management, Liaoning Technical University, Huludao, China"],"affiliations":[{"raw_affiliation_string":"School of Marketing Management, Liaoning Technical University, Huludao, China","institution_ids":["https://openalex.org/I176808543"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5003338975"],"corresponding_institution_ids":["https://openalex.org/I176808543"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.04333317,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"264","last_page":"269"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.9484999775886536,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11252","display_name":"Evolutionary Game Theory and Cooperation","score":0.9477999806404114,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/complaint","display_name":"Complaint","score":0.8944580554962158},{"id":"https://openalex.org/keywords/combing","display_name":"Combing","score":0.7529304027557373},{"id":"https://openalex.org/keywords/game-theory","display_name":"Game theory","score":0.6159249544143677},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5168133974075317},{"id":"https://openalex.org/keywords/evolutionary-game-theory","display_name":"Evolutionary game theory","score":0.5135841369628906},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4957083463668823},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.45816925168037415},{"id":"https://openalex.org/keywords/evolutionarily-stable-strategy","display_name":"Evolutionarily stable strategy","score":0.4475829005241394},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.4224183261394501},{"id":"https://openalex.org/keywords/prospect-theory","display_name":"Prospect theory","score":0.41530728340148926},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.37352293729782104},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3703795075416565},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.3256187438964844},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32308492064476013},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29743945598602295},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.22332924604415894},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21512100100517273},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17057856917381287}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.8944580554962158},{"id":"https://openalex.org/C2778952367","wikidata":"https://www.wikidata.org/wiki/Q3491532","display_name":"Combing","level":2,"score":0.7529304027557373},{"id":"https://openalex.org/C177142836","wikidata":"https://www.wikidata.org/wiki/Q44455","display_name":"Game theory","level":2,"score":0.6159249544143677},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5168133974075317},{"id":"https://openalex.org/C20249471","wikidata":"https://www.wikidata.org/wiki/Q2298789","display_name":"Evolutionary game theory","level":3,"score":0.5135841369628906},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4957083463668823},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.45816925168037415},{"id":"https://openalex.org/C2519700","wikidata":"https://www.wikidata.org/wiki/Q1069992","display_name":"Evolutionarily stable strategy","level":3,"score":0.4475829005241394},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.4224183261394501},{"id":"https://openalex.org/C339426","wikidata":"https://www.wikidata.org/wiki/Q1151839","display_name":"Prospect theory","level":2,"score":0.41530728340148926},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37352293729782104},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3703795075416565},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.3256187438964844},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32308492064476013},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29743945598602295},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22332924604415894},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21512100100517273},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17057856917381287},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3034950.3034991","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3034950.3034991","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.8100000023841858,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1560880354","https://openalex.org/W2038150191","https://openalex.org/W2041946752","https://openalex.org/W2062799716","https://openalex.org/W2076823895","https://openalex.org/W2362051068","https://openalex.org/W2363065510"],"related_works":["https://openalex.org/W2393561584","https://openalex.org/W1999160177","https://openalex.org/W2374666693","https://openalex.org/W2327098548","https://openalex.org/W4318681178","https://openalex.org/W2392457039","https://openalex.org/W2023134690","https://openalex.org/W1784291829","https://openalex.org/W4297224686","https://openalex.org/W2067406607"],"abstract_inverted_index":{"This":[0],"study":[1],"researches":[2],"the":[3,7,10,17,20,32,42,45,55,59,73,80,83,95,99],"decision-making":[4,28],"process":[5],"between":[6],"manufacturer":[8],"and":[9,19,44,57,91,108],"intermediary":[11],"in":[12],"consumer":[13,115],"complaint":[14],"management.":[15],"Considering":[16],"manufacturer's":[18,43],"intermediary's":[21,46],"psychological":[22,47],"factors":[23,107],"have":[24],"influence":[25],"on":[26,88],"their":[27],"of":[29,75,85,94,101],"complaints":[30,116],"management,":[31],"paper":[33,81],"develops":[34],"an":[35],"improved":[36],"evolutionary":[37,89,92],"game":[38,96],"model":[39,97],"which":[40,111],"include":[41],"perception.":[48],"Four":[49],"constraints":[50,64],"are":[51,69,117],"found":[52],"by":[53,71],"analyzing":[54],"model,":[56],"then":[58,104],"reasons":[60],"why":[61],"those":[62],"four":[63],"cannot":[65],"be":[66],"achieved":[67],"practically":[68],"revealed":[70],"combing":[72],"results":[74],"behavior":[76],"theory.":[77],"In":[78],"addition,":[79],"analyzes":[82],"influences":[84],"different":[86],"parameters":[87],"equilibrium":[90],"path":[93],"with":[98],"help":[100,112],"simulation":[102],"techniques;":[103],"six":[105],"critical":[106],"relevant":[109],"strategies":[110],"to":[113],"decrease":[114],"put":[118],"forwarded.":[119]},"counts_by_year":[],"updated_date":"2026-04-16T08:26:57.006410","created_date":"2025-10-10T00:00:00"}