{"id":"https://openalex.org/W2594276629","doi":"https://doi.org/10.1145/3027385.3027419","title":"What do students want?","display_name":"What do students want?","publication_year":2017,"publication_date":"2017-02-27","ids":{"openalex":"https://openalex.org/W2594276629","doi":"https://doi.org/10.1145/3027385.3027419","mag":"2594276629"},"language":"en","primary_location":{"id":"doi:10.1145/3027385.3027419","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3027385.3027419","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Seventh International Learning Analytics &amp; Knowledge Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091718256","display_name":"Alexander Whitelock\u2010Wainwright","orcid":"https://orcid.org/0000-0003-3033-4629"},"institutions":[{"id":"https://openalex.org/I146655781","display_name":"University of Liverpool","ror":"https://ror.org/04xs57h96","country_code":"GB","type":"education","lineage":["https://openalex.org/I146655781"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Alexander Whitelock-Wainwright","raw_affiliation_strings":["The University of Liverpool, Liverpool, UK"],"affiliations":[{"raw_affiliation_string":"The University of Liverpool, Liverpool, UK","institution_ids":["https://openalex.org/I146655781"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036855560","display_name":"Dragan Ga\u0161evi\u0107","orcid":"https://orcid.org/0000-0001-9265-1908"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dragan Ga\u0161evi\u0107","raw_affiliation_strings":["The University of Edinburgh, Edinburgh, UK"],"affiliations":[{"raw_affiliation_string":"The University of Edinburgh, Edinburgh, UK","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035754936","display_name":"Ricardo Tejeiro","orcid":"https://orcid.org/0000-0003-1181-7123"},"institutions":[{"id":"https://openalex.org/I146655781","display_name":"University of Liverpool","ror":"https://ror.org/04xs57h96","country_code":"GB","type":"education","lineage":["https://openalex.org/I146655781"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ricardo Tejeiro","raw_affiliation_strings":["The University of Liverpool, Liverpool, UK"],"affiliations":[{"raw_affiliation_string":"The University of Liverpool, Liverpool, UK","institution_ids":["https://openalex.org/I146655781"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5091718256"],"corresponding_institution_ids":["https://openalex.org/I146655781"],"apc_list":null,"apc_paid":null,"fwci":2.665,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.90201761,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"368","last_page":"372"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11122","display_name":"Online Learning and Analytics","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9695000052452087,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5931745767593384},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5744870901107788},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5644187927246094},{"id":"https://openalex.org/keywords/quality-assurance","display_name":"Quality assurance","score":0.5618600845336914},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5571566820144653},{"id":"https://openalex.org/keywords/learning-analytics","display_name":"Learning analytics","score":0.547894299030304},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5291707515716553},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5270072221755981},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.49804186820983887},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4439646005630493},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4255257248878479},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3716607689857483},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3236088752746582},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2651163339614868},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19723239541053772},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1649705171585083}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5931745767593384},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5744870901107788},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5644187927246094},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.5618600845336914},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5571566820144653},{"id":"https://openalex.org/C2777648619","wikidata":"https://www.wikidata.org/wiki/Q2845208","display_name":"Learning analytics","level":2,"score":0.547894299030304},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5291707515716553},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5270072221755981},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.49804186820983887},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4439646005630493},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4255257248878479},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3716607689857483},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3236088752746582},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2651163339614868},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19723239541053772},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1649705171585083},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3027385.3027419","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3027385.3027419","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Seventh International Learning Analytics &amp; Knowledge Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W1458346262","https://openalex.org/W1530196753","https://openalex.org/W1563786874","https://openalex.org/W1689771227","https://openalex.org/W1800348754","https://openalex.org/W1974950726","https://openalex.org/W1978241442","https://openalex.org/W1998772841","https://openalex.org/W2005289327","https://openalex.org/W2021555096","https://openalex.org/W2026368098","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2077238828","https://openalex.org/W2079966199","https://openalex.org/W2085211624","https://openalex.org/W2085821040","https://openalex.org/W2090715537","https://openalex.org/W2094146837","https://openalex.org/W2095742734","https://openalex.org/W2113723816","https://openalex.org/W2122192803","https://openalex.org/W2142249580","https://openalex.org/W2151694441","https://openalex.org/W2161307025","https://openalex.org/W2162717050","https://openalex.org/W2172044485","https://openalex.org/W2189020589","https://openalex.org/W2238870697","https://openalex.org/W2338048237","https://openalex.org/W2338724223","https://openalex.org/W2339175420","https://openalex.org/W2341018453","https://openalex.org/W2341691066","https://openalex.org/W2414198706","https://openalex.org/W2513036450","https://openalex.org/W2549978844","https://openalex.org/W4240969601","https://openalex.org/W4251859756"],"related_works":["https://openalex.org/W1987827786","https://openalex.org/W2799586942","https://openalex.org/W2504091800","https://openalex.org/W2331775400","https://openalex.org/W2816728186","https://openalex.org/W2804624249","https://openalex.org/W2560130217","https://openalex.org/W605203981","https://openalex.org/W2911048623","https://openalex.org/W4292348877"],"abstract_inverted_index":{"Quality":[0],"assurance":[1],"in":[2],"any":[3],"organization":[4],"is":[5,56],"important":[6,80],"for":[7,29],"ensuring":[8],"that":[9,64],"service":[10,16,25,49,63],"users":[11],"are":[12,78],"satisfied":[13],"with":[14],"the":[15,22,46,57,67],"offered.":[17],"For":[18],"higher":[19],"education":[20],"institutes,":[21],"use":[23],"of":[24,48,54,59,69,107],"quality":[26],"measures":[27],"allows":[28],"ideological":[30],"gaps":[31],"to":[32,85,101],"be":[33],"both":[34],"identified":[35],"and":[36,93,105],"resolved.":[37],"The":[38],"learning":[39,61,108],"analytic":[40],"community,":[41],"however,":[42],"has":[43],"rarely":[44],"addressed":[45],"concept":[47],"quality.":[50],"A":[51],"potential":[52],"outcome":[53],"this":[55,87],"provision":[58],"a":[60,91,99,111],"analytics":[62,109],"only":[65],"meets":[66],"expectations":[68,104],"certain":[70],"stakeholders":[71],"(e.g.,":[72,81],"managers),":[73],"whilst":[74],"overlooking":[75],"those":[76],"who":[77],"most":[79],"students).":[82],"In":[83],"order":[84],"resolve":[86],"issue,":[88],"we":[89],"outline":[90],"framework":[92],"our":[94],"current":[95],"progress":[96],"towards":[97],"developing":[98],"scale":[100],"assess":[102],"student":[103],"perceptions":[106],"as":[110],"service.":[112]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
