{"id":"https://openalex.org/W2610728795","doi":"https://doi.org/10.1145/3027063.3053246","title":"\"Alexa is my new BFF\"","display_name":"\"Alexa is my new BFF\"","publication_year":2017,"publication_date":"2017-05-01","ids":{"openalex":"https://openalex.org/W2610728795","doi":"https://doi.org/10.1145/3027063.3053246","mag":"2610728795"},"language":"en","primary_location":{"id":"doi:10.1145/3027063.3053246","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3027063.3053246","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053491182","display_name":"Amanda Purington","orcid":"https://orcid.org/0000-0003-0672-1784"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Amanda Purington","raw_affiliation_strings":["Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059492880","display_name":"Jessie G. Taft","orcid":null},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jessie G. Taft","raw_affiliation_strings":["Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091701201","display_name":"Shruti Sannon","orcid":"https://orcid.org/0000-0002-2018-1190"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shruti Sannon","raw_affiliation_strings":["Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042135500","display_name":"Natalya N. Bazarova","orcid":"https://orcid.org/0000-0001-5375-6598"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Natalya N. Bazarova","raw_affiliation_strings":["Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004638668","display_name":"Samuel Hardman Taylor","orcid":"https://orcid.org/0000-0002-1014-4513"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Samuel Hardman Taylor","raw_affiliation_strings":["Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5053491182"],"corresponding_institution_ids":["https://openalex.org/I205783295"],"apc_list":null,"apc_paid":null,"fwci":32.8446,"has_fulltext":false,"cited_by_count":451,"citation_normalized_percentile":{"value":0.99725562,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"2853","last_page":"2859"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/echo","display_name":"Echo (communications protocol)","score":0.6629956960678101},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5552927255630493},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49895572662353516},{"id":"https://openalex.org/keywords/degree","display_name":"Degree (music)","score":0.4969773590564728},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.49581703543663025},{"id":"https://openalex.org/keywords/variance","display_name":"Variance (accounting)","score":0.47263094782829285},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3936697840690613},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39091628789901733},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3468104600906372},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.11128354072570801},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10430887341499329}],"concepts":[{"id":"https://openalex.org/C2779426996","wikidata":"https://www.wikidata.org/wiki/Q18389128","display_name":"Echo (communications protocol)","level":2,"score":0.6629956960678101},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5552927255630493},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49895572662353516},{"id":"https://openalex.org/C2775997480","wikidata":"https://www.wikidata.org/wiki/Q586277","display_name":"Degree (music)","level":2,"score":0.4969773590564728},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.49581703543663025},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.47263094782829285},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3936697840690613},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39091628789901733},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3468104600906372},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.11128354072570801},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10430887341499329},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C24890656","wikidata":"https://www.wikidata.org/wiki/Q82811","display_name":"Acoustics","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3027063.3053246","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3027063.3053246","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"},{"id":"https://openalex.org/F4320332299","display_name":"National Institute of Food and Agriculture","ror":"https://ror.org/05qx3fv49"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W9150632","https://openalex.org/W1984735274","https://openalex.org/W1991015565","https://openalex.org/W1994660327","https://openalex.org/W2018521936","https://openalex.org/W2019438374","https://openalex.org/W2046453395","https://openalex.org/W2056571671","https://openalex.org/W2099019320","https://openalex.org/W2117032541","https://openalex.org/W2344694625","https://openalex.org/W2346158202","https://openalex.org/W2405187948","https://openalex.org/W3125672425","https://openalex.org/W4252407247"],"related_works":["https://openalex.org/W1473737476","https://openalex.org/W2949162897","https://openalex.org/W2061432289","https://openalex.org/W2276571074","https://openalex.org/W2399035783","https://openalex.org/W3161230432","https://openalex.org/W1487201914","https://openalex.org/W4300003799","https://openalex.org/W2158582019","https://openalex.org/W2387881621"],"abstract_inverted_index":{"Amazon's":[0],"Echo":[1,26],"and":[2,15,53],"its":[3],"conversational":[4],"agent":[5],"Alexa":[6,76],"open":[7],"exciting":[8],"opportunities":[9],"for":[10,125],"understanding":[11],"how":[12,63],"people":[13,64],"perceive":[14],"interact":[16],"with":[17,51,69,82,91,98,102,132],"virtual":[18],"agents.":[19],"Drawing":[20],"from":[21],"user":[22,38,56,130],"reviews":[23,39],"of":[24,42,47,86,93],"the":[25,34,43,67,73,80,103,115,133],"posted":[27],"to":[28,36,66,113],"Amazon.com,":[29],"this":[30],"case":[31],"study":[32],"explores":[33],"degree":[35],"which":[37],"indicate":[40,59],"personification":[41,88,96,128],"device,":[44,68],"sociability":[45,92],"level":[46],"interactions,":[48],"factors":[49],"linked":[50,90],"personification,":[52],"influences":[54],"on":[55],"satisfaction.":[57],"Results":[58],"marked":[60],"variance":[61],"in":[62],"refer":[65],"over":[70],"half":[71],"using":[72],"personified":[74],"name":[75],"but":[77],"most":[78],"referencing":[79],"device":[81,87,116],"object":[83],"pronouns.":[84],"Degree":[85],"is":[89],"interactions:":[94],"greater":[95],"co-occurs":[97],"more":[99,111],"social":[100],"interactions":[101],"Echo.":[104,134],"Reviewers":[105],"mentioning":[106,119],"multiple":[107],"member":[108],"households":[109],"are":[110],"likely":[112],"personify":[114],"than":[117],"reviewers":[118],"living":[120],"alone.":[121],"Even":[122],"after":[123],"controlling":[124],"technical":[126],"issues,":[127],"predicts":[129],"satisfaction":[131]},"counts_by_year":[{"year":2026,"cited_by_count":13},{"year":2025,"cited_by_count":47},{"year":2024,"cited_by_count":43},{"year":2023,"cited_by_count":62},{"year":2022,"cited_by_count":47},{"year":2021,"cited_by_count":81},{"year":2020,"cited_by_count":80},{"year":2019,"cited_by_count":57},{"year":2018,"cited_by_count":19},{"year":2017,"cited_by_count":2}],"updated_date":"2026-04-17T18:11:37.981687","created_date":"2025-10-10T00:00:00"}
