{"id":"https://openalex.org/W2611573015","doi":"https://doi.org/10.1145/3025453.3025999","title":"How Do System Administrators Resolve Access-Denied Issues in the Real World?","display_name":"How Do System Administrators Resolve Access-Denied Issues in the Real World?","publication_year":2017,"publication_date":"2017-05-02","ids":{"openalex":"https://openalex.org/W2611573015","doi":"https://doi.org/10.1145/3025453.3025999","mag":"2611573015"},"language":"en","primary_location":{"id":"doi:10.1145/3025453.3025999","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3025453.3025999","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027605695","display_name":"Tianyin Xu","orcid":"https://orcid.org/0000-0003-4443-8170"},"institutions":[{"id":"https://openalex.org/I36258959","display_name":"University of California, San Diego","ror":"https://ror.org/0168r3w48","country_code":"US","type":"education","lineage":["https://openalex.org/I36258959"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Tianyin Xu","raw_affiliation_strings":["University of California, San Diego, La Jolla, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, San Diego, La Jolla, CA, USA","institution_ids":["https://openalex.org/I36258959"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060837691","display_name":"Han Min Naing","orcid":null},"institutions":[{"id":"https://openalex.org/I36258959","display_name":"University of California, San Diego","ror":"https://ror.org/0168r3w48","country_code":"US","type":"education","lineage":["https://openalex.org/I36258959"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Han Min Naing","raw_affiliation_strings":["University of California, San Diego, La Jolla, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, San Diego, La Jolla, CA, USA","institution_ids":["https://openalex.org/I36258959"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018348344","display_name":"Lu Le","orcid":null},"institutions":[{"id":"https://openalex.org/I36258959","display_name":"University of California, San Diego","ror":"https://ror.org/0168r3w48","country_code":"US","type":"education","lineage":["https://openalex.org/I36258959"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Le Lu","raw_affiliation_strings":["University of California, San Diego, La Jolla, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, San Diego, La Jolla, CA, USA","institution_ids":["https://openalex.org/I36258959"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044337890","display_name":"Yuanyuan Zhou","orcid":"https://orcid.org/0000-0002-8703-219X"},"institutions":[{"id":"https://openalex.org/I36258959","display_name":"University of California, San Diego","ror":"https://ror.org/0168r3w48","country_code":"US","type":"education","lineage":["https://openalex.org/I36258959"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yuanyuan Zhou","raw_affiliation_strings":["University of California, San Diego, La Jolla, CA, USA"],"affiliations":[{"raw_affiliation_string":"University of California, San Diego, La Jolla, CA, USA","institution_ids":["https://openalex.org/I36258959"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5027605695"],"corresponding_institution_ids":["https://openalex.org/I36258959"],"apc_list":null,"apc_paid":null,"fwci":8.555,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.97092206,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"348","last_page":"361"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10927","display_name":"Access Control and Trust","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10927","display_name":"Access Control and Trust","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11424","display_name":"Security and Verification in Computing","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8158513903617859},{"id":"https://openalex.org/keywords/access-control","display_name":"Access control","score":0.6089665293693542},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.6005608439445496},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5138028264045715},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.45338523387908936},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4266124963760376},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.41242754459381104}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8158513903617859},{"id":"https://openalex.org/C527821871","wikidata":"https://www.wikidata.org/wiki/Q228502","display_name":"Access control","level":2,"score":0.6089665293693542},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.6005608439445496},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5138028264045715},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.45338523387908936},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4266124963760376},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.41242754459381104},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3025453.3025999","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3025453.3025999","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.800000011920929}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W127874871","https://openalex.org/W193022356","https://openalex.org/W1483652549","https://openalex.org/W1510516687","https://openalex.org/W1829128469","https://openalex.org/W1958080585","https://openalex.org/W1964413824","https://openalex.org/W1966143594","https://openalex.org/W1967042038","https://openalex.org/W1968987369","https://openalex.org/W1970017388","https://openalex.org/W1971741211","https://openalex.org/W1973937368","https://openalex.org/W1974007298","https://openalex.org/W1975413145","https://openalex.org/W1980644015","https://openalex.org/W2011492755","https://openalex.org/W2017872391","https://openalex.org/W2019514876","https://openalex.org/W2029039689","https://openalex.org/W2041783719","https://openalex.org/W2045020574","https://openalex.org/W2070881494","https://openalex.org/W2081436185","https://openalex.org/W2085952809","https://openalex.org/W2099789718","https://openalex.org/W2107974797","https://openalex.org/W2109178099","https://openalex.org/W2119645029","https://openalex.org/W2121513440","https://openalex.org/W2124694173","https://openalex.org/W2126360800","https://openalex.org/W2129486938","https://openalex.org/W2130136915","https://openalex.org/W2133776634","https://openalex.org/W2134789917","https://openalex.org/W2136553381","https://openalex.org/W2155061608","https://openalex.org/W2156299128","https://openalex.org/W2184535573","https://openalex.org/W2261611353","https://openalex.org/W2474190571","https://openalex.org/W2522470548","https://openalex.org/W3028407954","https://openalex.org/W4211218509"],"related_works":["https://openalex.org/W2012531322","https://openalex.org/W2785900585","https://openalex.org/W2353730437","https://openalex.org/W2490303674","https://openalex.org/W2609066826","https://openalex.org/W2810752900","https://openalex.org/W3186538219","https://openalex.org/W2365677836","https://openalex.org/W2531295127","https://openalex.org/W2483129100"],"abstract_inverted_index":{"The":[0],"efficacy":[1],"of":[2,67,100,106,123,152],"access":[3,44,116],"control":[4],"largely":[5],"depends":[6],"on":[7,64,75,146],"how":[8,76],"system":[9],"administrators":[10],"(sysadmins)":[11],"resolve":[12],"access-denied":[13,69,147],"issues.":[14],"A":[15],"correct":[16,36,168],"resolution":[17],"should":[18],"only":[19],"permit":[20],"the":[21,26,51,88,94,104,121,157],"expected":[22],"access,":[23,53],"while":[24],"maintaining":[25],"protection":[27],"against":[28],"illegal":[29],"access.":[30],"However,":[31],"anecdotal":[32],"evidence":[33],"suggests":[34],"that":[35,98,120,131,150],"resolutions":[37],"are":[38,81],"occasional---sysadmins":[39],"often":[40],"grant":[41],"too":[42],"much":[43],"(known":[45],"as":[46],"security":[47,56,79,90],"misconfigurations)":[48],"to":[49,113,167],"allow":[50],"denied":[52],"posing":[54],"severe":[55],"risks.":[57],"This":[58],"paper":[59],"presents":[60],"a":[61,72],"quantitative":[62],"study":[63,145],"real-world":[65,89],"practices":[66,108],"resolving":[68],"issues,":[70],"with":[71],"particular":[73],"focus":[74],"and":[77,96,138,142],"why":[78],"misconfigurations":[80,91,102],"introduced":[82,92],"during":[83],"problem":[84],"solving.":[85],"We":[86,118],"characterize":[87],"in":[93],"field,":[95],"show":[97],"many":[99,151],"these":[101],"were":[103],"results":[105],"trial-and-error":[107],"commonly":[109],"adopted":[110],"by":[111],"sysadmins":[112,133],"work":[114],"around":[115],"denials.":[117],"argue":[119],"lack":[122],"adequate":[124,161],"feedback":[125,162],"information":[126],"is":[127],"one":[128],"fundamental":[129],"reason":[130],"prevents":[132],"from":[134],"developing":[135],"precise":[136],"understanding":[137],"thus":[139],"induces":[140],"trial":[141],"error.":[143],"Our":[144],"messages":[148],"shows":[149],"today's":[153],"software":[154],"systems":[155],"miss":[156],"opportunities":[158],"for":[159],"providing":[160],"information,":[163],"imposing":[164],"unnecessary":[165],"obstacles":[166],"resolutions.":[169]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
