{"id":"https://openalex.org/W2607140352","doi":"https://doi.org/10.1145/3025453.3025943","title":"What Happens to Digital Feedback?","display_name":"What Happens to Digital Feedback?","publication_year":2017,"publication_date":"2017-05-02","ids":{"openalex":"https://openalex.org/W2607140352","doi":"https://doi.org/10.1145/3025453.3025943","mag":"2607140352"},"language":"en","primary_location":{"id":"doi:10.1145/3025453.3025943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3025453.3025943","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3025943&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://dl.acm.org/ft_gateway.cfm?id=3025943&type=pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079494682","display_name":"Andy Dow","orcid":"https://orcid.org/0000-0002-5434-1447"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Andy Dow","raw_affiliation_strings":["Newcastle University, Newcastle Upon Tyne, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle Upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053470577","display_name":"John Vines","orcid":"https://orcid.org/0000-0003-4051-3356"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"John Vines","raw_affiliation_strings":["Northumbria University, Newcastle upon Tyne, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Northumbria University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084101884","display_name":"Toby Lowe","orcid":"https://orcid.org/0000-0003-0699-9962"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Toby Lowe","raw_affiliation_strings":["Newcastle University, Newcastle Upon Tyne, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle Upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011581568","display_name":"Rob Comber","orcid":"https://orcid.org/0000-0002-3127-1917"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rob Comber","raw_affiliation_strings":["Newcastle University, Newcastle Upon Tyne, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle Upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023980645","display_name":"Rob Wilson","orcid":"https://orcid.org/0000-0003-0469-1884"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rob Wilson","raw_affiliation_strings":["Newcastle University, Newcastle Upon Tyne, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle Upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5079494682"],"corresponding_institution_ids":["https://openalex.org/I84884186"],"apc_list":null,"apc_paid":null,"fwci":2.235,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.8795029,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"5813","last_page":"5825"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11639","display_name":"Mental Health and Patient Involvement","score":0.98580002784729,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.7801914811134338},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.6408755779266357},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.5496751070022583},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5104676485061646},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.48132455348968506},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.4340997636318207},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40438133478164673},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3835621774196625},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.37875300645828247},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3584374785423279},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3537119925022125},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.34625476598739624},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2618052363395691},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.13244611024856567},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10996654629707336},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09112203121185303}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.7801914811134338},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6408755779266357},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.5496751070022583},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5104676485061646},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.48132455348968506},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.4340997636318207},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40438133478164673},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3835621774196625},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.37875300645828247},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3584374785423279},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3537119925022125},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.34625476598739624},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2618052363395691},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.13244611024856567},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10996654629707336},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09112203121185303},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/3025453.3025943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3025453.3025943","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3025943&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:30091","is_oa":true,"landing_page_url":null,"pdf_url":"http://nrl.northumbria.ac.uk/id/eprint/30091/1/Dow-et-al-2017-WhatHappensToDigitalFeedback.pdf","source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book Section"},{"id":"pmh:oai:DiVA.org:kth-259224","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-259224","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"pmh:oai:pure.ed.ac.uk:openaire/f807537e-887e-430d-81b7-6374926aad00","is_oa":true,"landing_page_url":"https://www.research.ed.ac.uk/en/publications/f807537e-887e-430d-81b7-6374926aad00","pdf_url":null,"source":{"id":"https://openalex.org/S4406922455","display_name":"Edinburgh Research Explorer","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Dow, A, Vines, J, Lowe, T, Comber, R & Wilson, R 2017, What Happens to Digital Feedback? Studying the Use of a Feedback Capture Platform by Care Organisations. in Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. CHI '17, New York, NY, USA, pp. 5813\u20135825, 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, Denver, United States, 6/05/17. https://doi.org/10.1145/3025453.3025943","raw_type":"contributionToPeriodical"},{"id":"pmh:oai:pure.ed.ac.uk:publications/f807537e-887e-430d-81b7-6374926aad00","is_oa":true,"landing_page_url":"http://hdl.handle.net/20.500.11820/f807537e-887e-430d-81b7-6374926aad00","pdf_url":null,"source":{"id":"https://openalex.org/S4406922455","display_name":"Edinburgh Research Explorer","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"doi:10.1145/3025453.3025943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3025453.3025943","pdf_url":"http://dl.acm.org/ft_gateway.cfm?id=3025943&type=pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.44999998807907104,"display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G1361135728","display_name":"EPSRC Centre for Doctoral Training in Digital Civics","funder_award_id":"EP/L016176/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G1836293307","display_name":null,"funder_award_id":"EP/M023001/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G6653872853","display_name":null,"funder_award_id":"EP/L016","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2607140352.pdf","grobid_xml":"https://content.openalex.org/works/W2607140352.grobid-xml"},"referenced_works_count":47,"referenced_works":["https://openalex.org/W612171608","https://openalex.org/W1556440562","https://openalex.org/W1603665280","https://openalex.org/W1608911846","https://openalex.org/W1890115930","https://openalex.org/W1967654545","https://openalex.org/W1975772243","https://openalex.org/W1979290264","https://openalex.org/W1997873480","https://openalex.org/W1997875425","https://openalex.org/W2004436015","https://openalex.org/W2006985286","https://openalex.org/W2008251417","https://openalex.org/W2019205916","https://openalex.org/W2026105476","https://openalex.org/W2026456111","https://openalex.org/W2037119296","https://openalex.org/W2046311836","https://openalex.org/W2050426276","https://openalex.org/W2052745178","https://openalex.org/W2056621985","https://openalex.org/W2077787637","https://openalex.org/W2080274030","https://openalex.org/W2080703155","https://openalex.org/W2085921614","https://openalex.org/W2097667340","https://openalex.org/W2121601539","https://openalex.org/W2125070112","https://openalex.org/W2134422067","https://openalex.org/W2136086346","https://openalex.org/W2144685877","https://openalex.org/W2161436779","https://openalex.org/W2162539695","https://openalex.org/W2163055048","https://openalex.org/W2167236034","https://openalex.org/W2220451961","https://openalex.org/W2223487685","https://openalex.org/W2295570344","https://openalex.org/W2299787339","https://openalex.org/W2323290108","https://openalex.org/W2395111098","https://openalex.org/W2402253831","https://openalex.org/W2404028076","https://openalex.org/W2412914226","https://openalex.org/W2473410508","https://openalex.org/W2525152041","https://openalex.org/W4212841885"],"related_works":["https://openalex.org/W96612179","https://openalex.org/W2770234245","https://openalex.org/W2566006169","https://openalex.org/W2987774938","https://openalex.org/W632915154","https://openalex.org/W4229499248","https://openalex.org/W4378874356","https://openalex.org/W2055733372","https://openalex.org/W2369811061","https://openalex.org/W3089997100"],"abstract_inverted_index":{"In":[0],"this":[1],"paper":[2],"we":[3],"report":[4],"on":[5],"a":[6,13],"four-month":[7],"long":[8],"field":[9],"trial":[10],"of":[11,70,95],"ThoughtCloud,":[12],"feedback":[14,71,108],"collection":[15,69],"platform":[16],"that":[17,51,130,140],"allows":[18],"people":[19,41],"to":[20,28,81,105,134,137,148],"leave":[21],"ratings":[22],"and":[23,49,56,60,65,79,90,92,100,125,146],"audio":[24],"or":[25],"video":[26],"responses":[27],"simple":[29],"prompts.":[30],"ThoughtCloud":[31,53],"was":[32,72],"trialled":[33],"with":[34,42,47,62],"four":[35],"organisations":[36],"providing":[37],"care":[38,141],"services":[39],"for":[40,103,128,142],"disabilities.":[43],"We":[44,110],"conducted":[45],"interviews":[46],"staff":[48,104],"volunteers":[50],"used":[52],"before,":[54],"during":[55],"after":[57],"its":[58],"deployment,":[59],"workshops":[61],"service":[63,135],"users":[64,136],"staff.":[66],"While":[67],"the":[68,93,101,114],"high,":[73],"only":[74],"one":[75],"organisation":[76],"regularly":[77],"reviewed":[78],"responded":[80],"collected":[82],"opinions.":[83,150],"Furthermore,":[84],"tensions":[85],"arose":[86],"around":[87],"data":[88],"access":[89],"sharing,":[91],"mismatch":[94],"values":[96],"between":[97],"\"giving":[98],"voice\"":[99],"capacity":[102],"engage":[106,138],"in":[107,117,121,144],"practices.":[109],"contribute":[111],"insights":[112],"into":[113],"challenges":[115],"faced":[116],"using":[118],"novel":[119],"technologies":[120],"resource":[122],"constrained":[123],"organisations,":[124],"discuss":[126],"opportunities":[127],"designs":[129],"give":[131],"greater":[132],"agency":[133],"those":[139],"them":[143],"reflecting":[145],"responding":[147],"their":[149]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":3}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}