{"id":"https://openalex.org/W2610762919","doi":"https://doi.org/10.1145/3025453.3025509","title":"High Costs and Small Benefits","display_name":"High Costs and Small Benefits","publication_year":2017,"publication_date":"2017-05-02","ids":{"openalex":"https://openalex.org/W2610762919","doi":"https://doi.org/10.1145/3025453.3025509","mag":"2610762919"},"language":"en","primary_location":{"id":"doi:10.1145/3025453.3025509","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3025453.3025509","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101694358","display_name":"Francesco Vitale","orcid":"https://orcid.org/0000-0003-2325-0056"},"institutions":[{"id":"https://openalex.org/I277688954","display_name":"Universit\u00e9 Paris-Saclay","ror":"https://ror.org/03xjwb503","country_code":"FR","type":"education","lineage":["https://openalex.org/I277688954"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Francesco Vitale","raw_affiliation_strings":["Universit\u00e9 Paris-Saclay, Orsay, France","Department of Computer Science [Vancouver]","Extreme Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universit\u00e9 Paris-Saclay, Orsay, France","institution_ids":["https://openalex.org/I277688954"]},{"raw_affiliation_string":"Department of Computer Science [Vancouver]","institution_ids":[]},{"raw_affiliation_string":"Extreme Interaction","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016459516","display_name":"Joanna McGrenere","orcid":"https://orcid.org/0000-0002-8411-3293"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Joanna McGrenere","raw_affiliation_strings":["University of British Columbia, Vancouver, BC, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of British Columbia, Vancouver, BC, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090247961","display_name":"Aur\u00e9lien Tabard","orcid":"https://orcid.org/0000-0002-4005-9635"},"institutions":[{"id":"https://openalex.org/I100532134","display_name":"Universit\u00e9 Claude Bernard Lyon 1","ror":"https://ror.org/029brtt94","country_code":"FR","type":"education","lineage":["https://openalex.org/I100532134","https://openalex.org/I203339264"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Aur\u00e9lien Tabard","raw_affiliation_strings":["Universit\u00e9 Lyon 1, Lyon, France","Situated Interaction, Collaboration, Adaptation and Learning"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universit\u00e9 Lyon 1, Lyon, France","institution_ids":["https://openalex.org/I100532134"]},{"raw_affiliation_string":"Situated Interaction, Collaboration, Adaptation and Learning","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069093421","display_name":"Michel Beaudouin-Lafon","orcid":"https://orcid.org/0000-0002-2905-9810"},"institutions":[{"id":"https://openalex.org/I277688954","display_name":"Universit\u00e9 Paris-Saclay","ror":"https://ror.org/03xjwb503","country_code":"FR","type":"education","lineage":["https://openalex.org/I277688954"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Michel Beaudouin-Lafon","raw_affiliation_strings":["Universit\u00e9 Paris-Saclay, Orsay, France","Extreme Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universit\u00e9 Paris-Saclay, Orsay, France","institution_ids":["https://openalex.org/I277688954"]},{"raw_affiliation_string":"Extreme Interaction","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034680150","display_name":"Wendy E. Mackay","orcid":"https://orcid.org/0000-0001-8261-2382"},"institutions":[{"id":"https://openalex.org/I277688954","display_name":"Universit\u00e9 Paris-Saclay","ror":"https://ror.org/03xjwb503","country_code":"FR","type":"education","lineage":["https://openalex.org/I277688954"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Wendy E. Mackay","raw_affiliation_strings":["Universit\u00e9 Paris-Saclay, Orsay, France","Extreme Interaction"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universit\u00e9 Paris-Saclay, Orsay, France","institution_ids":["https://openalex.org/I277688954"]},{"raw_affiliation_string":"Extreme Interaction","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.805,"has_fulltext":false,"cited_by_count":74,"citation_normalized_percentile":{"value":0.92756304,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"4242","last_page":"4253"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/upgrade","display_name":"Upgrade","score":0.9743494987487793},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6024720668792725},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5902001261711121},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.5715895891189575},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5414317846298218},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4581661522388458},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.4574512839317322},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.42671117186546326},{"id":"https://openalex.org/keywords/software-bug","display_name":"Software bug","score":0.4204927086830139},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.39724403619766235}],"concepts":[{"id":"https://openalex.org/C2780615140","wikidata":"https://www.wikidata.org/wiki/Q920419","display_name":"Upgrade","level":2,"score":0.9743494987487793},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6024720668792725},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5902001261711121},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.5715895891189575},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5414317846298218},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4581661522388458},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.4574512839317322},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.42671117186546326},{"id":"https://openalex.org/C1009929","wikidata":"https://www.wikidata.org/wiki/Q179550","display_name":"Software bug","level":3,"score":0.4204927086830139},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.39724403619766235},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3025453.3025509","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3025453.3025509","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:HAL:hal-01493415v1","is_oa":false,"landing_page_url":"https://hal.science/hal-01493415","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://chi2017.acm.org/","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G7164779150","display_name":null,"funder_award_id":"321135","funder_id":"https://openalex.org/F4320338335","funder_display_name":"H2020 European Research Council"}],"funders":[{"id":"https://openalex.org/F4320338335","display_name":"H2020 European Research Council","ror":"https://ror.org/0472cxd90"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W53214508","https://openalex.org/W584850946","https://openalex.org/W625663814","https://openalex.org/W1463518955","https://openalex.org/W1490011260","https://openalex.org/W1530786894","https://openalex.org/W1586261963","https://openalex.org/W1769235689","https://openalex.org/W1966831243","https://openalex.org/W1990538371","https://openalex.org/W1993302775","https://openalex.org/W2014375476","https://openalex.org/W2037993836","https://openalex.org/W2091084672","https://openalex.org/W2103397022","https://openalex.org/W2127283001","https://openalex.org/W2149556457","https://openalex.org/W2158056865","https://openalex.org/W2160762853","https://openalex.org/W2161450943","https://openalex.org/W2165857685","https://openalex.org/W2169371034","https://openalex.org/W2170656934","https://openalex.org/W2218051452","https://openalex.org/W2282564579","https://openalex.org/W2289321935","https://openalex.org/W2303413189","https://openalex.org/W2338846068","https://openalex.org/W2370737246","https://openalex.org/W2406789678","https://openalex.org/W4240511086","https://openalex.org/W6631970683"],"related_works":["https://openalex.org/W2368672678","https://openalex.org/W2370626080","https://openalex.org/W2965111880","https://openalex.org/W2368576029","https://openalex.org/W2377210208","https://openalex.org/W116478885","https://openalex.org/W2391279445","https://openalex.org/W2390420166","https://openalex.org/W1649706580","https://openalex.org/W3195608031"],"abstract_inverted_index":{"Users":[0,121],"must":[1],"manage":[2],"frequent":[3],"software":[4],"and":[5,78,88,111,149],"operating":[6,59],"system":[7,60],"upgrades":[8,39,73,144],"across":[9],"multiple":[10],"computing":[11],"devices.":[12],"While":[13],"current":[14],"research":[15],"focuses":[16],"primarily":[17],"on":[18,147],"the":[19,24,85,98,161],"security":[20,125,148],"aspect,":[21],"we":[22],"investigate":[23],"user's":[25,162],"perspective":[26],"of":[27,43,117],"upgrading":[28],"software.":[29],"Our":[30],"first":[31],"study":[32,51],"(n=65)":[33],"found":[34],"that":[35],"users":[36],"delay":[37],"major":[38],"by":[40,63],"an":[41,58],"average":[42],"80":[44],"days.":[45],"We":[46,155],"then":[47],"ran":[48],"a":[49,64,127],"field":[50],"(n=14),":[52],"beginning":[53],"with":[54,137,157],"in-depth":[55],"observations":[56],"during":[57],"upgrade,":[61],"followed":[62],"four-week":[65],"diary":[66],"study.":[67],"Very":[68],"few":[69,112],"participants":[70],"prepared":[71],"for":[72,131,141],"(e.g.,":[74,91],"backing":[75],"up":[76],"files),":[77],"over":[79],"half":[80],"had":[81,113],"negative":[82],"reactions":[83],"to":[84,159],"upgrade":[86,99,163],"process":[87],"other":[89],"changes":[90],"bugs,":[92],"lost":[93],"settings,":[94],"unwanted":[95],"features).":[96],"During":[97],"process,":[100],"waiting":[101],"times":[102],"were":[103],"too":[104],"long,":[105],"feedback":[106],"was":[107,119],"confusing":[108],"or":[109,129],"misleading,":[110],"clear":[114],"mental":[115],"models":[116],"what":[118],"happening.":[120],"almost":[122],"never":[123],"mentioned":[124],"as":[126],"concern":[128],"reason":[130],"upgrading.":[132],"By":[133],"contrast,":[134],"interviews":[135],"(n=3)":[136],"technical":[138],"staff":[139],"responsible":[140],"one":[142],"organization's":[143],"focused":[145],"only":[146],"licensing,":[150],"not":[151],"user":[152],"interface":[153],"changes.":[154],"conclude":[156],"recommendations":[158],"improve":[160],"experience.":[164]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":51},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":3}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
