{"id":"https://openalex.org/W2567114667","doi":"https://doi.org/10.1145/3012258.3012261","title":"Automatic Spoken Customer Query Identification for Arabic Language","display_name":"Automatic Spoken Customer Query Identification for Arabic Language","publication_year":2016,"publication_date":"2016-11-02","ids":{"openalex":"https://openalex.org/W2567114667","doi":"https://doi.org/10.1145/3012258.3012261","mag":"2567114667"},"language":"en","primary_location":{"id":"doi:10.1145/3012258.3012261","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3012258.3012261","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 8th International Conference on Information Management and Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024123997","display_name":"Aziz Qaroush","orcid":"https://orcid.org/0000-0002-0274-4121"},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":true,"raw_author_name":"Aziz M. Qaroush","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine","institution_ids":["https://openalex.org/I94800806"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015281367","display_name":"Abualsoud Hanani","orcid":"https://orcid.org/0000-0003-0075-1798"},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"A. Hanani","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine","institution_ids":["https://openalex.org/I94800806"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005019722","display_name":"Bassam Jaber","orcid":null},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Bassam Jaber","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine","institution_ids":["https://openalex.org/I94800806"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071820305","display_name":"Mohammed Karmi","orcid":null},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Mohammed Karmi","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine","institution_ids":["https://openalex.org/I94800806"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066928879","display_name":"Bashar Qamhiyeh","orcid":null},"institutions":[{"id":"https://openalex.org/I94800806","display_name":"Birzeit University","ror":"https://ror.org/0256kw398","country_code":"PS","type":"education","lineage":["https://openalex.org/I94800806"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Bashar Qamhiyeh","raw_affiliation_strings":["Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, Birzeit University, Ramallah, Palestine","institution_ids":["https://openalex.org/I94800806"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5024123997"],"corresponding_institution_ids":["https://openalex.org/I94800806"],"apc_list":null,"apc_paid":null,"fwci":0.4285,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.80205064,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"6","issue":null,"first_page":"41","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10181","display_name":"Natural Language Processing Techniques","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8599303960800171},{"id":"https://openalex.org/keywords/arabic","display_name":"Arabic","score":0.7806702852249146},{"id":"https://openalex.org/keywords/sphinx","display_name":"Sphinx","score":0.6894118189811707},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.632420539855957},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5882764458656311},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.4844987094402313},{"id":"https://openalex.org/keywords/random-forest","display_name":"Random forest","score":0.4717501103878021},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4400709271430969},{"id":"https://openalex.org/keywords/spoken-language","display_name":"Spoken language","score":0.4357345700263977},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.4285084903240204},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.13024383783340454}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8599303960800171},{"id":"https://openalex.org/C96455323","wikidata":"https://www.wikidata.org/wiki/Q13955","display_name":"Arabic","level":2,"score":0.7806702852249146},{"id":"https://openalex.org/C2777299493","wikidata":"https://www.wikidata.org/wiki/Q151480","display_name":"Sphinx","level":2,"score":0.6894118189811707},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.632420539855957},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5882764458656311},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.4844987094402313},{"id":"https://openalex.org/C169258074","wikidata":"https://www.wikidata.org/wiki/Q245748","display_name":"Random forest","level":2,"score":0.4717501103878021},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4400709271430969},{"id":"https://openalex.org/C2776230583","wikidata":"https://www.wikidata.org/wiki/Q1322198","display_name":"Spoken language","level":2,"score":0.4357345700263977},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.4285084903240204},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.13024383783340454},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3012258.3012261","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3012258.3012261","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 8th International Conference on Information Management and Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6200000047683716,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W10333054","https://openalex.org/W66216032","https://openalex.org/W326428926","https://openalex.org/W1220111186","https://openalex.org/W1642584752","https://openalex.org/W2034655012","https://openalex.org/W2086391338","https://openalex.org/W2098880560","https://openalex.org/W2100969003","https://openalex.org/W2123648823","https://openalex.org/W2127613773","https://openalex.org/W2130607791","https://openalex.org/W2138742901","https://openalex.org/W2146393546","https://openalex.org/W2155889703","https://openalex.org/W2158791054","https://openalex.org/W2160325866","https://openalex.org/W2163680580","https://openalex.org/W2307960051","https://openalex.org/W2471024654","https://openalex.org/W2492041241","https://openalex.org/W3005805959","https://openalex.org/W4235245715","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1982207645","https://openalex.org/W2952747254","https://openalex.org/W2079104883","https://openalex.org/W2078462251","https://openalex.org/W2616994625","https://openalex.org/W2285278858","https://openalex.org/W4251811912","https://openalex.org/W2941377492","https://openalex.org/W2178379997","https://openalex.org/W2889302474"],"abstract_inverted_index":{"In":[0,43],"this":[1],"paper":[2],"we":[3],"propose":[4],"an":[5,11,37],"approach":[6],"that":[7],"aims":[8],"to":[9,20,45,55,67,79,88],"build":[10],"automated":[12],"task-oriented":[13],"Arabic":[14,38,47,51,59],"dialogue":[15],"system":[16,33,98],"which":[17],"is":[18,34,53,65,99],"capable":[19,54],"determine":[21,68],"the":[22,69,89],"topic":[23],"of":[24,95],"spoken":[25],"question":[26,70],"asked":[27],"by":[28,107,115],"telecom":[29],"provider":[30],"customers.":[31],"The":[32,62,92],"based":[35],"on":[36,111],"adapted":[39],"CMU":[40],"sphinx":[41],"ASR.":[42],"addition":[44],"formal":[46],"speech,":[48],"our":[49],"implemented":[50],"ASR":[52],"recognize":[56],"some":[57],"Palestinian":[58,119],"dialectal":[60],"words.":[61],"recognized":[63],"text":[64],"used":[66],"category":[71],"using":[72],"supervised":[73],"machine":[74],"learning":[75],"techniques":[76],"in":[77],"order":[78],"take":[80],"desired":[81],"action":[82],"such":[83],"as":[84],"routing":[85],"customer":[86],"call":[87],"appropriate":[90],"destination.":[91],"best":[93],"performance":[94],"proposed":[96],"overall":[97],"76.4%":[100],"accuracy":[101],"with":[102,118],"random":[103],"forest":[104],"classifier":[105],"provided":[106],"Weka":[108],"toolkit":[109],"tested":[110],"750":[112],"questions":[113],"recorded":[114],"30":[116],"speakers":[117],"dialect.":[120]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}