{"id":"https://openalex.org/W2419337622","doi":"https://doi.org/10.1145/2910019.2910029","title":"Towards Improving e-Government Services Using Social Media-Based Citizen's Profile Investigation","display_name":"Towards Improving e-Government Services Using Social Media-Based Citizen's Profile Investigation","publication_year":2016,"publication_date":"2016-03-01","ids":{"openalex":"https://openalex.org/W2419337622","doi":"https://doi.org/10.1145/2910019.2910029","mag":"2419337622"},"language":"en","primary_location":{"id":"doi:10.1145/2910019.2910029","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2910019.2910029","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"preprint","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hal.science/hal-01418818","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054679949","display_name":"Ameni Kacem","orcid":"https://orcid.org/0000-0001-8728-9406"},"institutions":[{"id":"https://openalex.org/I108714496","display_name":"Tunis University","ror":"https://ror.org/02q1spa57","country_code":"TN","type":"education","lineage":["https://openalex.org/I108714496"]},{"id":"https://openalex.org/I134560555","display_name":"Universit\u00e9 Toulouse III - Paul Sabatier","ror":"https://ror.org/02v6kpv12","country_code":"FR","type":"education","lineage":["https://openalex.org/I134560555"]},{"id":"https://openalex.org/I4210119061","display_name":"Institut de Recherche en Informatique de Toulouse","ror":"https://ror.org/01rx4qw44","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I205747304","https://openalex.org/I205747304","https://openalex.org/I4210119061","https://openalex.org/I4210152422","https://openalex.org/I4387153255","https://openalex.org/I4405258862","https://openalex.org/I4405259414"]}],"countries":["FR","TN"],"is_corresponding":false,"raw_author_name":"Ameni Kacem","raw_affiliation_strings":["LARODEC, ISG -- IRIT, Toulouse, Tunis University, Tunisia, Universit\u00e9 Paul Sabatier, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LARODEC, ISG -- IRIT, Toulouse, Tunis University, Tunisia, Universit\u00e9 Paul Sabatier, France","institution_ids":["https://openalex.org/I108714496","https://openalex.org/I134560555","https://openalex.org/I4210119061"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038314605","display_name":"Rami Belkaroui","orcid":"https://orcid.org/0000-0003-0440-7126"},"institutions":[{"id":"https://openalex.org/I108714496","display_name":"Tunis University","ror":"https://ror.org/02q1spa57","country_code":"TN","type":"education","lineage":["https://openalex.org/I108714496"]},{"id":"https://openalex.org/I97188460","display_name":"Nantes Universit\u00e9","ror":"https://ror.org/03gnr7b55","country_code":"FR","type":"education","lineage":["https://openalex.org/I97188460"]}],"countries":["FR","TN"],"is_corresponding":false,"raw_author_name":"Rami Belkaroui","raw_affiliation_strings":["LARODEC, ISG -- LINA, Nantes, Tunis University, Tunisia, Universit\u00e9 de Nantes, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LARODEC, ISG -- LINA, Nantes, Tunis University, Tunisia, Universit\u00e9 de Nantes, France","institution_ids":["https://openalex.org/I97188460","https://openalex.org/I108714496"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076940980","display_name":"Dhouha Jemal","orcid":null},"institutions":[{"id":"https://openalex.org/I108714496","display_name":"Tunis University","ror":"https://ror.org/02q1spa57","country_code":"TN","type":"education","lineage":["https://openalex.org/I108714496"]}],"countries":["TN"],"is_corresponding":false,"raw_author_name":"Dhouha Jemal","raw_affiliation_strings":["LARODEC, ISG, Tunis University, Tunisia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LARODEC, ISG, Tunis University, Tunisia","institution_ids":["https://openalex.org/I108714496"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010358955","display_name":"Haithem Ghorbel","orcid":null},"institutions":[{"id":"https://openalex.org/I108714496","display_name":"Tunis University","ror":"https://ror.org/02q1spa57","country_code":"TN","type":"education","lineage":["https://openalex.org/I108714496"]}],"countries":["TN"],"is_corresponding":false,"raw_author_name":"Haithem Ghorbel","raw_affiliation_strings":["LARODEC, ISG, Tunis University, Tunisia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LARODEC, ISG, Tunis University, Tunisia","institution_ids":["https://openalex.org/I108714496"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075647751","display_name":"Rim Fa\u00efz","orcid":null},"institutions":[{"id":"https://openalex.org/I179097149","display_name":"University of Carthage","ror":"https://ror.org/057x6za15","country_code":"TN","type":"education","lineage":["https://openalex.org/I179097149"]}],"countries":["TN"],"is_corresponding":false,"raw_author_name":"Rim Faiz","raw_affiliation_strings":["LARODEC, IHEC Carthage, Carthage University, Tunisia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LARODEC, IHEC Carthage, Carthage University, Tunisia","institution_ids":["https://openalex.org/I179097149"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070398300","display_name":"Ines Hammami Abid","orcid":null},"institutions":[{"id":"https://openalex.org/I201841394","display_name":"Universit\u00e9 C\u00f4te d'Azur","ror":"https://ror.org/019tgvf94","country_code":"FR","type":"education","lineage":["https://openalex.org/I201841394"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Ines Hammami Abid","raw_affiliation_strings":["Business School IAE de Nice, Sophia Antipolis University, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School IAE de Nice, Sophia Antipolis University, France","institution_ids":["https://openalex.org/I201841394"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":19.4802,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.98822918,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"2","issue":null,"first_page":"187","last_page":"190"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.7253378629684448},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7016801238059998},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6977211236953735},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5892727971076965},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5605512261390686},{"id":"https://openalex.org/keywords/e-participation","display_name":"e-participation","score":0.5156158804893494},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.4324093163013458},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.36624014377593994},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3422011137008667},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2513294219970703},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2040068805217743},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.15213677287101746},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.13739079236984253},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10434398055076599}],"concepts":[{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.7253378629684448},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7016801238059998},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6977211236953735},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5892727971076965},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5605512261390686},{"id":"https://openalex.org/C2778056439","wikidata":"https://www.wikidata.org/wiki/Q1273235","display_name":"e-participation","level":3,"score":0.5156158804893494},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.4324093163013458},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.36624014377593994},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3422011137008667},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2513294219970703},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2040068805217743},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.15213677287101746},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.13739079236984253},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10434398055076599},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2910019.2910029","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2910019.2910029","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},{"id":"pmh:oai:HAL:hal-01418818v1","is_oa":true,"landing_page_url":"https://hal.science/hal-01418818","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"9th International Conference on Theory and Practice of Electronic Governance, Mar 2016, Montevideo, Uruguay. pp.187 - 190, &#x27E8;10.1145/2910019.2910029&#x27E9;","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-01418818v1","is_oa":true,"landing_page_url":"https://hal.science/hal-01418818","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"9th International Conference on Theory and Practice of Electronic Governance, Mar 2016, Montevideo, Uruguay. pp.187 - 190, &#x27E8;10.1145/2910019.2910029&#x27E9;","raw_type":"Conference papers"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.7699999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W157903677","https://openalex.org/W593233871","https://openalex.org/W602725313","https://openalex.org/W1522603479","https://openalex.org/W1973541916","https://openalex.org/W2041544708","https://openalex.org/W2131307433","https://openalex.org/W2166994378","https://openalex.org/W2171527181","https://openalex.org/W2400730279","https://openalex.org/W2401115946","https://openalex.org/W2611146554","https://openalex.org/W4238225430","https://openalex.org/W6631343325"],"related_works":["https://openalex.org/W4389302866","https://openalex.org/W1666138355","https://openalex.org/W4250438403","https://openalex.org/W4247044066","https://openalex.org/W2291555192","https://openalex.org/W4226112709","https://openalex.org/W2125830983","https://openalex.org/W3006868347","https://openalex.org/W4383052014","https://openalex.org/W2555671613"],"abstract_inverted_index":{"Governments":[0],"are":[1],"making":[2],"considerable":[3],"efforts":[4],"in":[5,11,67],"order":[6,18],"to":[7,19,28,37,53],"enhance":[8],"citizens'":[9,22,32],"participation":[10],"their":[12],"decision-making":[13],"and":[14,35,63],"policy":[15],"processes.":[16],"In":[17],"understand":[20],"the":[21,24],"needs,":[23],"decision":[25],"makers":[26],"need":[27],"know":[29],"more":[30,55,73],"about":[31],"behaviors,":[33],"preferences":[34],"ability":[36],"use":[38],"e-government":[39],"online":[40],"services.":[41],"Recently,":[42],"social":[43],"media":[44],"represents":[45],"a":[46,68],"strategic":[47],"opportunity":[48],"that":[49,70],"can":[50],"help":[51],"governments":[52],"become":[54],"transparent":[56],"by":[57],"providing":[58],"citizens":[59],"with":[60],"better":[61],"services":[62],"enhancing":[64],"information's":[65],"access":[66],"way":[69],"makes":[71],"them":[72],"involved.":[74]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
