{"id":"https://openalex.org/W2413523787","doi":"https://doi.org/10.1145/2901790.2901842","title":"What Can You Do?","display_name":"What Can You Do?","publication_year":2016,"publication_date":"2016-06-04","ids":{"openalex":"https://openalex.org/W2413523787","doi":"https://doi.org/10.1145/2901790.2901842","mag":"2413523787"},"language":"en","primary_location":{"id":"doi:10.1145/2901790.2901842","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2901790.2901842","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 ACM Conference on Designing Interactive Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103245117","display_name":"Q. Vera Liao","orcid":"https://orcid.org/0000-0002-9370-5223"},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Q. Vera Liao","raw_affiliation_strings":["University of Illinois at Urbana-Champaign & IBM Research, Champaign, IL, USA"],"affiliations":[{"raw_affiliation_string":"University of Illinois at Urbana-Champaign & IBM Research, Champaign, IL, USA","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064124707","display_name":"Matthew J. Davis","orcid":"https://orcid.org/0000-0003-4159-6739"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Matthew Davis","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022799238","display_name":"Werner Geyer","orcid":"https://orcid.org/0000-0003-4699-5026"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Werner Geyer","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026028381","display_name":"Michael M\u00fcller","orcid":"https://orcid.org/0000-0001-7860-163X"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Muller","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA"],"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013283889","display_name":"N. Sadat Shami","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"N. Sadat Shami","raw_affiliation_strings":["IBM, Armonk, NY, USA"],"affiliations":[{"raw_affiliation_string":"IBM, Armonk, NY, USA","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5103245117"],"corresponding_institution_ids":["https://openalex.org/I157725225"],"apc_list":null,"apc_paid":null,"fwci":12.2614,"has_fulltext":false,"cited_by_count":88,"citation_normalized_percentile":{"value":0.98061827,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"264","last_page":"275"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9850000143051147,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.8178734183311462},{"id":"https://openalex.org/keywords/sociality","display_name":"Sociality","score":0.6672416925430298},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.6518777012825012},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5988607406616211},{"id":"https://openalex.org/keywords/software-agent","display_name":"Software agent","score":0.5552166700363159},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.475713312625885},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.47182804346084595},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.4534495174884796},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4528627097606659},{"id":"https://openalex.org/keywords/intelligent-agent","display_name":"Intelligent agent","score":0.425202876329422},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3637334108352661},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23562157154083252},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.19254010915756226},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12954449653625488}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.8178734183311462},{"id":"https://openalex.org/C176544851","wikidata":"https://www.wikidata.org/wiki/Q3307505","display_name":"Sociality","level":2,"score":0.6672416925430298},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.6518777012825012},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5988607406616211},{"id":"https://openalex.org/C5894958","wikidata":"https://www.wikidata.org/wiki/Q2297769","display_name":"Software agent","level":2,"score":0.5552166700363159},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.475713312625885},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.47182804346084595},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.4534495174884796},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4528627097606659},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.425202876329422},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3637334108352661},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23562157154083252},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.19254010915756226},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12954449653625488},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2901790.2901842","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2901790.2901842","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 ACM Conference on Designing Interactive Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6200000047683716}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W216945601","https://openalex.org/W1504768122","https://openalex.org/W1528027857","https://openalex.org/W1543678897","https://openalex.org/W1741471588","https://openalex.org/W1965863124","https://openalex.org/W1979387470","https://openalex.org/W1982107848","https://openalex.org/W1985945240","https://openalex.org/W2009266235","https://openalex.org/W2010943014","https://openalex.org/W2011279345","https://openalex.org/W2030346755","https://openalex.org/W2033263334","https://openalex.org/W2036625316","https://openalex.org/W2047185874","https://openalex.org/W2053622055","https://openalex.org/W2055261030","https://openalex.org/W2063748437","https://openalex.org/W2064012529","https://openalex.org/W2080543434","https://openalex.org/W2093986536","https://openalex.org/W2102958620","https://openalex.org/W2102960359","https://openalex.org/W2104999980","https://openalex.org/W2110585328","https://openalex.org/W2112613956","https://openalex.org/W2113609601","https://openalex.org/W2117032541","https://openalex.org/W2118748614","https://openalex.org/W2124614678","https://openalex.org/W2125320384","https://openalex.org/W2127250732","https://openalex.org/W2132970857","https://openalex.org/W2135136291","https://openalex.org/W2135179426","https://openalex.org/W2136058926","https://openalex.org/W2138977506","https://openalex.org/W2139717362","https://openalex.org/W2140092851","https://openalex.org/W2145909609","https://openalex.org/W2147277789","https://openalex.org/W2149595999","https://openalex.org/W2150715964","https://openalex.org/W2151189549","https://openalex.org/W2151645026","https://openalex.org/W2152883745","https://openalex.org/W2156897926","https://openalex.org/W2161082723","https://openalex.org/W2161466446","https://openalex.org/W2339343773","https://openalex.org/W4236521339","https://openalex.org/W6670412812"],"related_works":["https://openalex.org/W81543150","https://openalex.org/W1594174540","https://openalex.org/W3152303275","https://openalex.org/W1827915852","https://openalex.org/W2263385939","https://openalex.org/W4328029077","https://openalex.org/W1740117597","https://openalex.org/W2135848437","https://openalex.org/W2158014143","https://openalex.org/W2288322409"],"abstract_inverted_index":{"Personal":[0],"agent":[1,20,62,97,105,140,155,158],"software":[2],"is":[3,32,36],"now":[4],"in":[5,8,12,79,134],"daily":[6],"use":[7],"personal":[9,60],"devices":[10],"and":[11,28,73,94,108,137,160],"some":[13],"organizational":[14],"settings.":[15],"While":[16],"many":[17],"advocate":[18],"an":[19],"sociality":[21],"design":[22],"paradigm":[23],"that":[24,63,110,131],"incorporates":[25],"human-like":[26],"features":[27],"social":[29,84,154],"dialogues,":[30],"it":[31],"unclear":[33],"whether":[34],"this":[35],"a":[37,51,56,59],"good":[38],"match":[39],"for":[40,82,96,118],"professionals":[41],"who":[42,120],"seek":[43],"productivity":[44],"instead":[45],"of":[46,55,58,104,115,162],"leisurely":[47],"use.":[48],"We":[49,99],"conducted":[50],"17-day":[52],"field":[53],"study":[54],"prototype":[57],"AI":[61,163],"helps":[64],"employees":[65],"find":[66],"work-related":[67],"information.":[68],"Using":[69],"log":[70],"data,":[71],"surveys,":[72],"interviews,":[74],"we":[75,129],"found":[76,109,130],"individual":[77],"differences":[78,133],"the":[80,102,113],"preference":[81],"humanized":[83],"interactions":[85,107,142],"(social-agent":[86],"orientation),":[87],"which":[88],"led":[89],"to":[90,124,139],"different":[91],"user":[92,132],"needs":[93],"requirements":[95],"design.":[98],"also":[100],"explored":[101],"effect":[103],"proactive":[106,141,157],"they":[111],"carried":[112],"risk":[114],"interruption,":[116],"especially":[117],"users":[119],"were":[121],"generally":[122],"averse":[123],"interruptions":[125],"at":[126],"work.":[127],"Further,":[128],"social-agent":[135],"orientation":[136],"aversion":[138],"can":[143],"be":[144],"inferred":[145],"from":[146],"behavioral":[147],"signals.":[148],"Our":[149],"results":[150],"inform":[151],"research":[152],"into":[153],"design,":[156],"interaction,":[159],"personalization":[161],"agents.":[164]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":18},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2016-06-24T00:00:00"}