{"id":"https://openalex.org/W2336702333","doi":"https://doi.org/10.1145/2872518.2890568","title":"Identifying User Issues and Request Types in Forum Question Posts Based on Discourse Analysis","display_name":"Identifying User Issues and Request Types in Forum Question Posts Based on Discourse Analysis","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2336702333","doi":"https://doi.org/10.1145/2872518.2890568","mag":"2336702333"},"language":"en","primary_location":{"id":"doi:10.1145/2872518.2890568","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2872518.2890568","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th International Conference Companion on World Wide Web - WWW '16 Companion","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041485038","display_name":"Attila D. S\u00e1ndor","orcid":"https://orcid.org/0000-0001-8852-8341"},"institutions":[{"id":"https://openalex.org/I33976269","display_name":"Xerox (France)","ror":"https://ror.org/033q0mv79","country_code":"FR","type":"company","lineage":["https://openalex.org/I33976269","https://openalex.org/I4210132870"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Agnes Sandor","raw_affiliation_strings":["Xerox Research Centre Europe, Meylan, France"],"affiliations":[{"raw_affiliation_string":"Xerox Research Centre Europe, Meylan, France","institution_ids":["https://openalex.org/I33976269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046443394","display_name":"Nikolaos Lagos","orcid":null},"institutions":[{"id":"https://openalex.org/I33976269","display_name":"Xerox (France)","ror":"https://ror.org/033q0mv79","country_code":"FR","type":"company","lineage":["https://openalex.org/I33976269","https://openalex.org/I4210132870"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Nikolaos Lagos","raw_affiliation_strings":["Xerox Research Centre Europe, Meylan, France"],"affiliations":[{"raw_affiliation_string":"Xerox Research Centre Europe, Meylan, France","institution_ids":["https://openalex.org/I33976269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041241144","display_name":"Ngoc-Phuoc-An Vo","orcid":null},"institutions":[{"id":"https://openalex.org/I33976269","display_name":"Xerox (France)","ror":"https://ror.org/033q0mv79","country_code":"FR","type":"company","lineage":["https://openalex.org/I33976269","https://openalex.org/I4210132870"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Ngoc-Phuoc-An Vo","raw_affiliation_strings":["Xerox Research Centre Europe, Meylan, France"],"affiliations":[{"raw_affiliation_string":"Xerox Research Centre Europe, Meylan, France","institution_ids":["https://openalex.org/I33976269"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5105462436","display_name":"Caroline Brun","orcid":"https://orcid.org/0000-0003-2824-5221"},"institutions":[{"id":"https://openalex.org/I33976269","display_name":"Xerox (France)","ror":"https://ror.org/033q0mv79","country_code":"FR","type":"company","lineage":["https://openalex.org/I33976269","https://openalex.org/I4210132870"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Caroline Brun","raw_affiliation_strings":["Xerox Research Centre Europe, Meylan, France"],"affiliations":[{"raw_affiliation_string":"Xerox Research Centre Europe, Meylan, France","institution_ids":["https://openalex.org/I33976269"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5041485038"],"corresponding_institution_ids":["https://openalex.org/I33976269"],"apc_list":null,"apc_paid":null,"fwci":2.1424,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.90226234,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"685","last_page":"691"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7004393339157104},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.37601590156555176}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7004393339157104},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.37601590156555176}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2872518.2890568","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2872518.2890568","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th International Conference Companion on World Wide Web - WWW '16 Companion","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W177764760","https://openalex.org/W790104570","https://openalex.org/W820739394","https://openalex.org/W1509566333","https://openalex.org/W1692587748","https://openalex.org/W2016801079","https://openalex.org/W2069263150","https://openalex.org/W2070246124","https://openalex.org/W2118585731","https://openalex.org/W2141230360","https://openalex.org/W2142981875","https://openalex.org/W2160584628","https://openalex.org/W2215459068","https://openalex.org/W2295562802","https://openalex.org/W4285719527","https://openalex.org/W6630479867","https://openalex.org/W6680629993"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":{"In":[0],"this":[1],"paper":[2],"we":[3,86],"propose":[4],"the":[5,42,53,64,80,93],"detection":[6],"of":[7,44,66,83],"user":[8],"issues":[9],"and":[10,34,62],"request":[11],"types":[12,57],"in":[13,26,38],"technical":[14],"forum":[15,36],"question":[16,55],"posts":[17],"with":[18],"a":[19,48,72],"twofold":[20],"purpose:":[21],"supporting":[22],"up-to-date":[23],"knowledge":[24],"generation":[25],"organizations":[27],"that":[28],"provide":[29],"(semi-)":[30],"automated":[31],"customer-care":[32],"services,":[33],"enriching":[35],"metadata":[37],"order":[39],"to":[40,71,92],"enhance":[41],"effectiveness":[43],"search.":[45],"We":[46],"present":[47],"categorization":[49],"system":[50],"for":[51],"detecting":[52],"proposed":[54],"post":[56],"based":[58],"on":[59,75],"discourse":[60,68],"analysis,":[61],"show":[63],"advantage":[65],"using":[67],"patterns":[69],"compared":[70],"baseline":[73],"relying":[74],"standard":[76],"linguistic":[77],"features.":[78],"Besides":[79],"detailed":[81],"description":[82],"our":[84,89],"method,":[85],"also":[87],"release":[88],"annotated":[90],"corpus":[91],"community.":[94]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
