{"id":"https://openalex.org/W2407487822","doi":"https://doi.org/10.1145/2858036.2858476","title":"Designing for Labour","display_name":"Designing for Labour","publication_year":2016,"publication_date":"2016-05-05","ids":{"openalex":"https://openalex.org/W2407487822","doi":"https://doi.org/10.1145/2858036.2858476","mag":"2407487822"},"language":"en","primary_location":{"id":"doi:10.1145/2858036.2858476","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858476","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029312488","display_name":"Mareike Gl\u00f6ss","orcid":"https://orcid.org/0000-0003-0164-4329"},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Mareike Gl\u00f6ss","raw_affiliation_strings":["Uppsala University, Uppsala, Sweden"],"affiliations":[{"raw_affiliation_string":"Uppsala University, Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046005613","display_name":"Moira McGregor","orcid":"https://orcid.org/0000-0002-8194-0955"},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Moira McGregor","raw_affiliation_strings":["Mobile Life @ Stockholm University, Kista, Sweden"],"affiliations":[{"raw_affiliation_string":"Mobile Life @ Stockholm University, Kista, Sweden","institution_ids":["https://openalex.org/I161593684"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005523245","display_name":"Barry Brown","orcid":"https://orcid.org/0000-0002-9710-6607"},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Barry Brown","raw_affiliation_strings":["Mobile Life @ Stockholm University, Kista, Sweden"],"affiliations":[{"raw_affiliation_string":"Mobile Life @ Stockholm University, Kista, Sweden","institution_ids":["https://openalex.org/I161593684"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5029312488"],"corresponding_institution_ids":["https://openalex.org/I123387679"],"apc_list":null,"apc_paid":null,"fwci":93.6594,"has_fulltext":false,"cited_by_count":196,"citation_normalized_percentile":{"value":0.99944891,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1632","last_page":"1643"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.6866263747215271},{"id":"https://openalex.org/keywords/sharing-economy","display_name":"Sharing economy","score":0.6457157135009766},{"id":"https://openalex.org/keywords/livelihood","display_name":"Livelihood","score":0.640148937702179},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.6251817941665649},{"id":"https://openalex.org/keywords/emotional-labor","display_name":"Emotional labor","score":0.528506338596344},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.5110758543014526},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48971322178840637},{"id":"https://openalex.org/keywords/gig-economy","display_name":"Gig economy","score":0.426751971244812},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4176332950592041},{"id":"https://openalex.org/keywords/labour-economics","display_name":"Labour economics","score":0.4018406867980957},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.382315069437027},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37824374437332153},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3606317639350891},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3283087909221649},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.2654231786727905},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.249060720205307},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.20768949389457703},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1647588312625885}],"concepts":[{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6866263747215271},{"id":"https://openalex.org/C33199155","wikidata":"https://www.wikidata.org/wiki/Q2277143","display_name":"Sharing economy","level":2,"score":0.6457157135009766},{"id":"https://openalex.org/C3987366","wikidata":"https://www.wikidata.org/wiki/Q6658164","display_name":"Livelihood","level":3,"score":0.640148937702179},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6251817941665649},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.528506338596344},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.5110758543014526},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48971322178840637},{"id":"https://openalex.org/C2986445992","wikidata":"https://www.wikidata.org/wiki/Q96619693","display_name":"Gig economy","level":3,"score":0.426751971244812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4176332950592041},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.4018406867980957},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.382315069437027},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37824374437332153},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3606317639350891},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3283087909221649},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.2654231786727905},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.249060720205307},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20768949389457703},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1647588312625885},{"id":"https://openalex.org/C118518473","wikidata":"https://www.wikidata.org/wiki/Q11451","display_name":"Agriculture","level":2,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2858036.2858476","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858476","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7699999809265137,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W31975548","https://openalex.org/W95184617","https://openalex.org/W599624896","https://openalex.org/W848657322","https://openalex.org/W1490676200","https://openalex.org/W1518710939","https://openalex.org/W1520862683","https://openalex.org/W1530306231","https://openalex.org/W1538442083","https://openalex.org/W1540560564","https://openalex.org/W1605322960","https://openalex.org/W1635313473","https://openalex.org/W1687157824","https://openalex.org/W1794923254","https://openalex.org/W1912171728","https://openalex.org/W1969005113","https://openalex.org/W1976210176","https://openalex.org/W1996250973","https://openalex.org/W1996730470","https://openalex.org/W1997321313","https://openalex.org/W2006834651","https://openalex.org/W2054874622","https://openalex.org/W2058070899","https://openalex.org/W2064316929","https://openalex.org/W2076998355","https://openalex.org/W2079245976","https://openalex.org/W2081920352","https://openalex.org/W2100232516","https://openalex.org/W2101506411","https://openalex.org/W2103484761","https://openalex.org/W2103765690","https://openalex.org/W2115906093","https://openalex.org/W2129925248","https://openalex.org/W2154457496","https://openalex.org/W2157320214","https://openalex.org/W2162223647","https://openalex.org/W2259920566","https://openalex.org/W2618760035","https://openalex.org/W3121257585","https://openalex.org/W3122768589","https://openalex.org/W3126055953","https://openalex.org/W4205407575","https://openalex.org/W4238867963","https://openalex.org/W4255553670","https://openalex.org/W4285719527","https://openalex.org/W6623625375"],"related_works":["https://openalex.org/W2382919129","https://openalex.org/W3045423721","https://openalex.org/W2889696049","https://openalex.org/W4388880502","https://openalex.org/W2581157052","https://openalex.org/W3126887242","https://openalex.org/W4285746263","https://openalex.org/W4207084575","https://openalex.org/W2580711477","https://openalex.org/W2600633138"],"abstract_inverted_index":{"Apps":[0],"allowing":[1],"passengers":[2,40],"to":[3,46],"hail":[4],"and":[5,16,39,43,114],"pay":[6],"for":[7],"taxi":[8,35,52],"service":[9],"on":[10,31],"their":[11],"phone?":[12],"such":[13,88],"as":[14,89],"Uber":[15,83],"Lyft-have":[17],"affected":[18],"the":[19,51,56,61,73,77,99],"livelihood":[20],"of":[21,23,63,76,101],"thousands":[22],"workers":[24],"worldwide.":[25],"In":[26],"this":[27],"paper":[28],"we":[29,116],"draw":[30],"interviews":[32],"with":[33],"traditional":[34],"drivers,":[36],"rideshare":[37],"drivers":[38],"in":[41,69,122],"London":[42],"San":[44],"Francisco":[45],"understand":[47],"how":[48,82,98,115],"\"ride-sharing\"":[49],"transforms":[50],"business.":[53],"With":[54],"Uber,":[55],"app":[57],"not":[58],"only":[59],"manages":[60],"allocation":[62],"work,":[64],"but":[65],"is":[66,104],"directly":[67],"involved":[68],"\"labour":[70],"issues\":":[71],"changing":[72],"labour":[74,109,125],"conditions":[75],"work":[78],"itself.":[79],"We":[80,96],"document":[81],"driving":[84],"demands":[85],"new":[86,102,108],"skills":[87],"emotional":[90],"labour,":[91],"while":[92],"increasing":[93],"worker":[94],"flexibility.":[95],"discuss":[97],"design":[100],"technology":[103],"also":[105],"about":[106,119],"creating":[107],"opportunities":[110],"--":[111,113],"jobs":[112],"might":[117],"think":[118],"our":[120],"responsibilities":[121],"designing":[123],"these":[124],"relations.":[126]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":17},{"year":2021,"cited_by_count":21},{"year":2020,"cited_by_count":26},{"year":2019,"cited_by_count":35},{"year":2018,"cited_by_count":45},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":2}],"updated_date":"2026-04-13T07:58:08.660418","created_date":"2025-10-10T00:00:00"}