{"id":"https://openalex.org/W2396662988","doi":"https://doi.org/10.1145/2858036.2858473","title":"Finding Email in a Multi-Account, Multi-Device World","display_name":"Finding Email in a Multi-Account, Multi-Device World","publication_year":2016,"publication_date":"2016-05-05","ids":{"openalex":"https://openalex.org/W2396662988","doi":"https://doi.org/10.1145/2858036.2858473","mag":"2396662988"},"language":"en","primary_location":{"id":"doi:10.1145/2858036.2858473","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858473","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://discovery.ucl.ac.uk/1474718/1/Cecchinato%20et%20al.%202016%20Finding%20email.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015385005","display_name":"Marta E. Cecchinato","orcid":"https://orcid.org/0000-0002-0627-8658"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Marta E. Cecchinato","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054544784","display_name":"Abigail Sellen","orcid":"https://orcid.org/0000-0001-9065-3061"},"institutions":[{"id":"https://openalex.org/I4210164937","display_name":"Microsoft Research (United Kingdom)","ror":"https://ror.org/05k87vq12","country_code":"GB","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210164937"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Abigail Sellen","raw_affiliation_strings":["Microsoft Research, Cambridge, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Cambridge, United Kingdom","institution_ids":["https://openalex.org/I4210164937"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088114671","display_name":"Milad Shokouhi","orcid":null},"institutions":[{"id":"https://openalex.org/I4210164937","display_name":"Microsoft Research (United Kingdom)","ror":"https://ror.org/05k87vq12","country_code":"GB","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210164937"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Milad Shokouhi","raw_affiliation_strings":["Microsoft Research, Cambridge, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Cambridge, United Kingdom","institution_ids":["https://openalex.org/I4210164937"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078670829","display_name":"Gavin Smyth","orcid":null},"institutions":[{"id":"https://openalex.org/I4210164937","display_name":"Microsoft Research (United Kingdom)","ror":"https://ror.org/05k87vq12","country_code":"GB","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210164937"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Gavin Smyth","raw_affiliation_strings":["Microsoft Research, Cambridge, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, Cambridge, United Kingdom","institution_ids":["https://openalex.org/I4210164937"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5015385005"],"corresponding_institution_ids":["https://openalex.org/I45129253"],"apc_list":null,"apc_paid":null,"fwci":20.75,"has_fulltext":true,"cited_by_count":36,"citation_normalized_percentile":{"value":0.99041141,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1200","last_page":"1210"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.977400004863739,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11800","display_name":"User Authentication and Security Systems","score":0.9420999884605408,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workaround","display_name":"Workaround","score":0.897383451461792},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.777633011341095},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6637217402458191},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4166921079158783},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4035526514053345},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.37337836623191833}],"concepts":[{"id":"https://openalex.org/C194541083","wikidata":"https://www.wikidata.org/wiki/Q457174","display_name":"Workaround","level":2,"score":0.897383451461792},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.777633011341095},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6637217402458191},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4166921079158783},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4035526514053345},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.37337836623191833},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/2858036.2858473","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858473","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:1474718","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/1474718/","pdf_url":"https://discovery.ucl.ac.uk/1474718/1/Cecchinato%20et%20al.%202016%20Finding%20email.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"     In:  CHI '16 Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems.  (pp. pp. 1200-1210).  ACM publishing: New York, NY, USA. (2016)     ","raw_type":"Proceedings paper"},{"id":"pmh:oai:nrl.northumbria.ac.uk:33635","is_oa":false,"landing_page_url":"http://nrl.northumbria.ac.uk/id/eprint/33635/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book Section"}],"best_oa_location":{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:1474718","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/1474718/","pdf_url":"https://discovery.ucl.ac.uk/1474718/1/Cecchinato%20et%20al.%202016%20Finding%20email.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"     In:  CHI '16 Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems.  (pp. pp. 1200-1210).  ACM publishing: New York, NY, USA. (2016)     ","raw_type":"Proceedings paper"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2396662988.pdf","grobid_xml":"https://content.openalex.org/works/W2396662988.grobid-xml"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W378983897","https://openalex.org/W806860066","https://openalex.org/W1552242696","https://openalex.org/W1973267558","https://openalex.org/W1976394828","https://openalex.org/W1979290264","https://openalex.org/W1987520741","https://openalex.org/W1992198112","https://openalex.org/W2004184082","https://openalex.org/W2004430826","https://openalex.org/W2010925829","https://openalex.org/W2026669942","https://openalex.org/W2034476817","https://openalex.org/W2043304263","https://openalex.org/W2044315562","https://openalex.org/W2044675247","https://openalex.org/W2048598612","https://openalex.org/W2057825876","https://openalex.org/W2059403886","https://openalex.org/W2061985103","https://openalex.org/W2065132166","https://openalex.org/W2083568981","https://openalex.org/W2086176948","https://openalex.org/W2089417143","https://openalex.org/W2097127516","https://openalex.org/W2112175905","https://openalex.org/W2115590521","https://openalex.org/W2123497136","https://openalex.org/W2129390500","https://openalex.org/W2130626845","https://openalex.org/W2131744118","https://openalex.org/W2132471143","https://openalex.org/W2137891816","https://openalex.org/W2159709475","https://openalex.org/W2165149861","https://openalex.org/W2165990684","https://openalex.org/W4250633719"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4381612620","https://openalex.org/W2950380533","https://openalex.org/W2998499456","https://openalex.org/W2893207040","https://openalex.org/W3127868735","https://openalex.org/W1840516357","https://openalex.org/W2753986652","https://openalex.org/W4387616455","https://openalex.org/W971576836"],"abstract_inverted_index":{"Email":[0],"is":[1,27,99,158],"far":[2],"from":[3],"dead;":[4],"in":[5,63,86],"fact":[6],"the":[7,13,20,113,130],"volume":[8],"of":[9,15,22],"messages":[10],"exchanged":[11],"daily,":[12],"number":[14,21],"accounts":[16,81,92,104,141],"per":[17],"user,":[18],"and":[19,42,49,79,96,108,123,132,135,142],"devices":[23],"on":[24,36,40,50,112,121],"which":[25],"email":[26,37,62,98,151,157],"accessed":[28],"have":[29,38,105],"been":[30],"constantly":[31],"growing.":[32],"Most":[33],"previous":[34],"studies":[35],"focused":[39],"management":[41],"retrieval":[43,88,118],"behaviour":[44],"within":[45],"a":[46,51],"single":[47,52],"account":[48],"device.":[53],"In":[54],"this":[55],"paper,":[56],"we":[57,145],"examine":[58],"how":[59,156],"people":[60],"find":[61],"today's":[64],"ecosystem":[65],"through":[66,101],"an":[67],"in-depth":[68],"qualitative":[69],"diary":[70],"study":[71],"with":[72],"16":[73],"participants.":[74],"We":[75,128],"found":[76],"that":[77],"personal":[78,103],"work":[80,91],"are":[82,93],"managed":[83],"differently,":[84],"resulting":[85],"diverse":[87],"strategies:":[89],"while":[90],"more":[94],"structured":[95],"thus":[97],"retrieved":[100],"folders,":[102],"fewer":[106],"folders":[107],"users":[109],"rely":[110],"primarily":[111,120],"built-in":[114],"search":[115],"option.":[116],"Moreover,":[117],"occurs":[119],"laptops":[122],"PCs":[124],"compared":[125],"to":[126,138,153],"smartphones.":[127],"explore":[129],"reasons,":[131],"uncover":[133],"barriers":[134],"workarounds":[136],"related":[137],"managing":[139],"multiple":[140],"devices.":[143],"Finally,":[144],"consider":[146],"new":[147],"design":[148],"possibilities":[149],"for":[150],"clients":[152],"better":[154],"support":[155],"used":[159],"today.":[160]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":7}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
