{"id":"https://openalex.org/W2338846068","doi":"https://doi.org/10.1145/2858036.2858303","title":"Tales of Software Updates","display_name":"Tales of Software Updates","publication_year":2016,"publication_date":"2016-05-05","ids":{"openalex":"https://openalex.org/W2338846068","doi":"https://doi.org/10.1145/2858036.2858303","mag":"2338846068"},"language":"en","primary_location":{"id":"doi:10.1145/2858036.2858303","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858303","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://www.pure.ed.ac.uk/ws/files/23299517/paper.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082266410","display_name":"Kami Vaniea","orcid":"https://orcid.org/0000-0001-8042-3342"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Kami Vaniea","raw_affiliation_strings":["The University of Edinburgh, Edinburgh, United Kingdom"],"affiliations":[{"raw_affiliation_string":"The University of Edinburgh, Edinburgh, United Kingdom","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066572009","display_name":"Yasmeen Rashidi","orcid":null},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yasmeen Rashidi","raw_affiliation_strings":["Indiana University Bloomington, Bloomington, IN, USA"],"affiliations":[{"raw_affiliation_string":"Indiana University Bloomington, Bloomington, IN, USA","institution_ids":["https://openalex.org/I4210119109"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5082266410"],"corresponding_institution_ids":["https://openalex.org/I98677209"],"apc_list":null,"apc_paid":null,"fwci":17.3302,"has_fulltext":true,"cited_by_count":132,"citation_normalized_percentile":{"value":0.99018323,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"3215","last_page":"3226"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11241","display_name":"Advanced Malware Detection Techniques","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12479","display_name":"Web Application Security Vulnerabilities","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.8808534145355225},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7792936563491821},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.6056495904922485},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.526495635509491},{"id":"https://openalex.org/keywords/security-bug","display_name":"Security bug","score":0.5134537816047668},{"id":"https://openalex.org/keywords/software-bug","display_name":"Software bug","score":0.49405696988105774},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.4808300733566284},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.43656009435653687},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3840215802192688},{"id":"https://openalex.org/keywords/software-security-assurance","display_name":"Software security assurance","score":0.2908518314361572},{"id":"https://openalex.org/keywords/information-security","display_name":"Information security","score":0.22221368551254272},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.09872269630432129},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09141185879707336}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.8808534145355225},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7792936563491821},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.6056495904922485},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.526495635509491},{"id":"https://openalex.org/C131275738","wikidata":"https://www.wikidata.org/wiki/Q7445023","display_name":"Security bug","level":5,"score":0.5134537816047668},{"id":"https://openalex.org/C1009929","wikidata":"https://www.wikidata.org/wiki/Q179550","display_name":"Software bug","level":3,"score":0.49405696988105774},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4808300733566284},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.43656009435653687},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3840215802192688},{"id":"https://openalex.org/C62913178","wikidata":"https://www.wikidata.org/wiki/Q7554361","display_name":"Software security assurance","level":4,"score":0.2908518314361572},{"id":"https://openalex.org/C527648132","wikidata":"https://www.wikidata.org/wiki/Q189900","display_name":"Information security","level":2,"score":0.22221368551254272},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09872269630432129},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09141185879707336},{"id":"https://openalex.org/C29983905","wikidata":"https://www.wikidata.org/wiki/Q7445066","display_name":"Security service","level":3,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/2858036.2858303","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2858036.2858303","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:pure.ed.ac.uk:publications/7b305dc9-274a-4c7e-bc60-d8c56753bc50","is_oa":true,"landing_page_url":"https://www.research.ed.ac.uk/en/publications/7b305dc9-274a-4c7e-bc60-d8c56753bc50","pdf_url":"https://www.pure.ed.ac.uk/ws/files/23299517/paper.pdf","source":{"id":"https://openalex.org/S4406922455","display_name":"Edinburgh Research Explorer","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:oai:pure.ed.ac.uk:openaire/7b305dc9-274a-4c7e-bc60-d8c56753bc50","is_oa":true,"landing_page_url":"https://hdl.handle.net/20.500.11820/7b305dc9-274a-4c7e-bc60-d8c56753bc50","pdf_url":null,"source":{"id":"https://openalex.org/S4406922455","display_name":"Edinburgh Research Explorer","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Vaniea, K & Rashidi, Y 2016, Tales of Software Updates: The process of updating software. in Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. pp. 3215-3226, Computer Human Interaction (CHI) 2016, San Jose, United States, 9/05/16. https://doi.org/10.1145/2858036.2858303","raw_type":"contributionToPeriodical"}],"best_oa_location":{"id":"pmh:oai:pure.ed.ac.uk:publications/7b305dc9-274a-4c7e-bc60-d8c56753bc50","is_oa":true,"landing_page_url":"https://www.research.ed.ac.uk/en/publications/7b305dc9-274a-4c7e-bc60-d8c56753bc50","pdf_url":"https://www.pure.ed.ac.uk/ws/files/23299517/paper.pdf","source":{"id":"https://openalex.org/S4406922455","display_name":"Edinburgh Research Explorer","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},"sustainable_development_goals":[{"score":0.6299999952316284,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2338846068.pdf"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W199832099","https://openalex.org/W377384883","https://openalex.org/W584850946","https://openalex.org/W1463518955","https://openalex.org/W1468986134","https://openalex.org/W1490011260","https://openalex.org/W1529733883","https://openalex.org/W1550000763","https://openalex.org/W1604970029","https://openalex.org/W1647600667","https://openalex.org/W1966831243","https://openalex.org/W1970500070","https://openalex.org/W1971295515","https://openalex.org/W1998828184","https://openalex.org/W2028974852","https://openalex.org/W2039986066","https://openalex.org/W2046234515","https://openalex.org/W2055873213","https://openalex.org/W2065890363","https://openalex.org/W2083477206","https://openalex.org/W2085426790","https://openalex.org/W2099536489","https://openalex.org/W2109471749","https://openalex.org/W2116705992","https://openalex.org/W2119791462","https://openalex.org/W2122887771","https://openalex.org/W2149556457","https://openalex.org/W2157337727","https://openalex.org/W2167415250","https://openalex.org/W2169371034","https://openalex.org/W2204311550","https://openalex.org/W2231023804","https://openalex.org/W2288913291","https://openalex.org/W2291435189","https://openalex.org/W2406789678","https://openalex.org/W2408371061","https://openalex.org/W2460287573","https://openalex.org/W2797893620","https://openalex.org/W2962752176","https://openalex.org/W3210030168","https://openalex.org/W4206715941","https://openalex.org/W4281564584","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4283750846","https://openalex.org/W2007984522","https://openalex.org/W3048815537","https://openalex.org/W1643546019","https://openalex.org/W4306406268","https://openalex.org/W2038197060","https://openalex.org/W2167151567","https://openalex.org/W4252666863","https://openalex.org/W4213233191","https://openalex.org/W2186452251"],"abstract_inverted_index":{"Updates":[0,51],"alter":[1],"the":[2,13,55,82,93,117,142,150],"way":[3],"software":[4,109],"functions":[5],"by":[6],"fixing":[7],"bugs,":[8],"changing":[9],"features,":[10],"and":[11,22,95,119,136,149],"modifying":[12],"user":[14,64],"interface.":[15],"Sometimes":[16],"changes":[17],"are":[18,25,52],"welcome,":[19],"even":[20],"anticipated,":[21],"sometimes":[23],"they":[24,68,98],"unwanted":[26,32],"leading":[27],"to":[28,71,105,131,155],"users":[29,35,84,122],"avoiding":[30],"potentially":[31],"updates.":[33],"If":[34],"delay":[36],"or":[37],"do":[38],"not":[39,66],"install":[40],"updates":[41],"it":[42],"can":[43],"have":[44],"serious":[45],"security":[46],"implications":[47],"for":[48,58],"their":[49,89,153],"computer.":[50],"one":[53],"of":[54,75],"primary":[56],"mechanisms":[57],"correcting":[59],"discovered":[60],"vulnerabilities,":[61],"when":[62,87],"a":[63],"does":[65],"update":[67,110],"remain":[69],"vulnerable":[70],"an":[72],"increasing":[73],"number":[74],"attacks.":[76],"In":[77],"this":[78],"work":[79],"we":[80,115],"detail":[81,141],"process":[83],"go":[85,123],"through":[86,124],"updating":[88],"software,":[90],"including":[91],"both":[92],"positive":[94],"negative":[96],"issues":[97,143],"experience.":[99],"We":[100,139],"asked":[101],"307":[102],"survey":[103],"respondents":[104,144],"provide":[106],"two":[107],"contrasting":[108],"stories.":[111],"Using":[112],"content":[113],"analysis":[114],"analysed":[116],"stories":[118],"found":[120],"that":[121],"six":[125],"stages":[126],"while":[127],"updating:":[128],"awareness,":[129],"deciding":[130],"update,":[132],"preparation,":[133],"installation,":[134],"troubleshooting,":[135],"post":[137],"state.":[138],"further":[140],"experienced":[145],"during":[146],"each":[147],"stage":[148],"impact":[151],"on":[152],"willingness":[154],"update.":[156]},"counts_by_year":[{"year":2025,"cited_by_count":56},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":6}],"updated_date":"2026-03-31T07:56:22.981413","created_date":"2025-10-10T00:00:00"}