{"id":"https://openalex.org/W2202118561","doi":"https://doi.org/10.1145/2786451.2786457","title":"Assessing the Value of Social Media for Organisations","display_name":"Assessing the Value of Social Media for Organisations","publication_year":2015,"publication_date":"2015-06-28","ids":{"openalex":"https://openalex.org/W2202118561","doi":"https://doi.org/10.1145/2786451.2786457","mag":"2202118561"},"language":"en","primary_location":{"id":"doi:10.1145/2786451.2786457","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2786451.2786457","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM Web Science Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023450746","display_name":"Christopher Phethean","orcid":null},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Christopher Phethean","raw_affiliation_strings":["Web Science Institute, University of Southampton, Southampton, UK"],"affiliations":[{"raw_affiliation_string":"Web Science Institute, University of Southampton, Southampton, UK","institution_ids":["https://openalex.org/I43439940"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078041422","display_name":"Thanassis Tiropanis","orcid":"https://orcid.org/0000-0002-6195-2852"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Thanassis Tiropanis","raw_affiliation_strings":["Web Science Institute, University of Southampton, Southampton, UK"],"affiliations":[{"raw_affiliation_string":"Web Science Institute, University of Southampton, Southampton, UK","institution_ids":["https://openalex.org/I43439940"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055995313","display_name":"Lisa Harris","orcid":"https://orcid.org/0000-0002-9586-7453"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Lisa Harris","raw_affiliation_strings":["Web Science Institute, University of Southampton, Southampton, UK"],"affiliations":[{"raw_affiliation_string":"Web Science Institute, University of Southampton, Southampton, UK","institution_ids":["https://openalex.org/I43439940"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5023450746"],"corresponding_institution_ids":["https://openalex.org/I43439940"],"apc_list":null,"apc_paid":null,"fwci":1.9206,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.89067316,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"9"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.7351166009902954},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6841585040092468},{"id":"https://openalex.org/keywords/triangulation","display_name":"Triangulation","score":0.6318279504776001},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5768992900848389},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.4363856017589569},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.40420493483543396},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3506661057472229},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3021129369735718},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.27579742670059204},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.07413488626480103},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06897681951522827}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.7351166009902954},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6841585040092468},{"id":"https://openalex.org/C135981907","wikidata":"https://www.wikidata.org/wiki/Q188056","display_name":"Triangulation","level":2,"score":0.6318279504776001},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5768992900848389},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4363856017589569},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40420493483543396},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3506661057472229},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3021129369735718},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.27579742670059204},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.07413488626480103},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06897681951522827},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2786451.2786457","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2786451.2786457","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM Web Science Conference","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.soton.ac.uk:378714","is_oa":false,"landing_page_url":"http://doi.org/10.1145/2786451.2786457>).","pdf_url":null,"source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3813234199","display_name":"Doctoral Training Centre in Web Science","funder_award_id":"EP/G036926/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320331281","display_name":"Dogs Trust","ror":"https://ror.org/03nfnrd41"},{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W62404173","https://openalex.org/W974396589","https://openalex.org/W1761829246","https://openalex.org/W1814023381","https://openalex.org/W1963015513","https://openalex.org/W2001653897","https://openalex.org/W2005020889","https://openalex.org/W2009426659","https://openalex.org/W2021945153","https://openalex.org/W2037789136","https://openalex.org/W2043684687","https://openalex.org/W2067063286","https://openalex.org/W2079059333","https://openalex.org/W2079339284","https://openalex.org/W2089307618","https://openalex.org/W2097357438","https://openalex.org/W2116717807","https://openalex.org/W2117744325","https://openalex.org/W2121583048","https://openalex.org/W2128735715","https://openalex.org/W2138955877","https://openalex.org/W2151030656","https://openalex.org/W2158003437","https://openalex.org/W3122705524","https://openalex.org/W3125559582"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W768569191","https://openalex.org/W1535358919","https://openalex.org/W4241226487","https://openalex.org/W2370302780","https://openalex.org/W1998175889","https://openalex.org/W2039867343","https://openalex.org/W3174101689","https://openalex.org/W2168747096","https://openalex.org/W4379051449"],"abstract_inverted_index":{"Social":[0],"media":[1,66,125],"offer":[2],"opportunities":[3],"for":[4,26,64],"organisations":[5],"of":[6,19,28,42,45,61,78],"all":[7,105],"sectors":[8],"to":[9],"communicate":[10],"with":[11,86,107],"their":[12,83],"audiences.":[13],"There":[14],"is":[15,67,70,111],"little":[16],"understanding,":[17],"however,":[18],"what":[20],"value":[21,62],"these":[22,29,99],"services":[23],"actually":[24],"provide":[25],"many":[27],"organisations.":[30],"Focusing":[31],"on":[32,72],"the":[33,40,74,80,88],"charitable":[34],"sector,":[35],"this":[36],"paper":[37],"brings":[38],"together":[39],"results":[41,52],"a":[43,48,119],"number":[44],"studies":[46],"into":[47],"triangulation":[49],"whose":[50],"own":[51],"and":[53,57,76,82,101],"findings":[54],"are":[55],"discussed,":[56],"an":[58],"overall":[59],"model":[60],"assessment":[63],"social":[65,124],"presented.":[68],"Emphasis":[69],"placed":[71],"eliciting":[73],"motivations":[75],"aims":[77],"both":[79],"charity":[81],"supporters,":[84],"along":[85],"observing":[87],"actual":[89],"behaviour":[90],"that":[91,113],"then":[92],"occurs":[93],"from":[94],"each":[95,108],"side.":[96],"By":[97],"comparing":[98],"phenomena,":[100],"appreciating":[102],"how":[103,117],"they":[104],"interact":[106],"other,":[109],"it":[110],"argued":[112],"greater":[114],"understanding":[115],"around":[116],"valuable":[118],"particular":[120],"organisation":[121],"will":[122],"find":[123],"can":[126],"be":[127],"obtained.":[128]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}