{"id":"https://openalex.org/W1965783868","doi":"https://doi.org/10.1145/2785592.2785612","title":"A process mining approach to measure how users interact with software: an industrial case study","display_name":"A process mining approach to measure how users interact with software: an industrial case study","publication_year":2015,"publication_date":"2015-08-11","ids":{"openalex":"https://openalex.org/W1965783868","doi":"https://doi.org/10.1145/2785592.2785612","mag":"1965783868"},"language":"en","primary_location":{"id":"doi:10.1145/2785592.2785612","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2785592.2785612","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2015 International Conference on Software and System Process","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089074490","display_name":"Saulius Astromskis","orcid":null},"institutions":[{"id":"https://openalex.org/I171543936","display_name":"Free University of Bozen-Bolzano","ror":"https://ror.org/012ajp527","country_code":"IT","type":"education","lineage":["https://openalex.org/I171543936"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Saulius Astromskis","raw_affiliation_strings":["Free University of Bolzano, Italy"],"affiliations":[{"raw_affiliation_string":"Free University of Bolzano, Italy","institution_ids":["https://openalex.org/I171543936"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015575660","display_name":"Andrea Janes","orcid":"https://orcid.org/0000-0002-1423-6773"},"institutions":[{"id":"https://openalex.org/I171543936","display_name":"Free University of Bozen-Bolzano","ror":"https://ror.org/012ajp527","country_code":"IT","type":"education","lineage":["https://openalex.org/I171543936"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Andrea Janes","raw_affiliation_strings":["Free University of Bolzano, Italy"],"affiliations":[{"raw_affiliation_string":"Free University of Bolzano, Italy","institution_ids":["https://openalex.org/I171543936"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079959526","display_name":"Michael Mairegger","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michael Mairegger","raw_affiliation_strings":["Schwer Pr\u00e4zision, Italy"],"affiliations":[{"raw_affiliation_string":"Schwer Pr\u00e4zision, Italy","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5089074490"],"corresponding_institution_ids":["https://openalex.org/I171543936"],"apc_list":null,"apc_paid":null,"fwci":4.7973,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.94420008,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"137","last_page":"141"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9574000239372253,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9526000022888184,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7487965226173401},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.594910740852356},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5141689777374268},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.503900945186615},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.4740426540374756},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.43515291810035706},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.41913869976997375},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3871324360370636},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3535389304161072},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.24583956599235535}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7487965226173401},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.594910740852356},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5141689777374268},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.503900945186615},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4740426540374756},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.43515291810035706},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.41913869976997375},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3871324360370636},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3535389304161072},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.24583956599235535},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2785592.2785612","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2785592.2785612","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2015 International Conference on Software and System Process","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.550000011920929}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W174317439","https://openalex.org/W1840884391","https://openalex.org/W2032212679","https://openalex.org/W2032586070","https://openalex.org/W2050057746","https://openalex.org/W2051471413","https://openalex.org/W2089731859","https://openalex.org/W2100360910","https://openalex.org/W2113411146","https://openalex.org/W2135155509","https://openalex.org/W2136101509","https://openalex.org/W2140922128","https://openalex.org/W2158991459","https://openalex.org/W2170917993","https://openalex.org/W4230173417","https://openalex.org/W7047733805"],"related_works":["https://openalex.org/W2313277421","https://openalex.org/W2895732205","https://openalex.org/W2520239205","https://openalex.org/W3175097659","https://openalex.org/W2097307772","https://openalex.org/W2123973141","https://openalex.org/W2947232186","https://openalex.org/W4238912237","https://openalex.org/W2994123728","https://openalex.org/W4301459228"],"abstract_inverted_index":{"Characterizing":[0],"how":[1,28,61,77,99],"users":[2,62],"interact":[3,63],"with":[4,64],"software":[5,69],"has":[6],"many":[7],"applications.":[8],"For":[9],"example,":[10],"to":[11,26,35,40,100],"understand":[12,27],"which":[13,18,43,58],"features":[14],"are":[15,21,44],"used,":[16],"in":[17,57],"sequence":[19],"operations":[20],"performed,":[22],"etc.":[23],"can":[24],"help":[25],"the":[29,83,87,92,97,108,111],"user":[30,80],"interface":[31],"could":[32],"be":[33],"improved,":[34],"identify":[36,41,79],"missing":[37],"features,":[38],"or":[39],"scenarios":[42],"good":[45],"candidates":[46],"for":[47,107],"test":[48],"cases.":[49],"This":[50],"paper":[51],"presents":[52],"an":[53,65],"industrial":[54],"case":[55,74],"study":[56,75],"we":[59,78],"investigate":[60],"enterprise":[66],"resource":[67],"planning":[68],"using":[70],"process":[71],"mining.":[72],"Our":[73],"illustrates":[76],"interaction":[81],"processes,":[82],"encountered":[84],"advantages,":[85],"and":[86],"faced":[88],"challenges.":[89],"One":[90],"of":[91,110],"major":[93],"findings":[94],"is":[95,105],"that":[96],"decision":[98],"group":[101],"events":[102],"into":[103],"cases":[104],"crucial":[106],"application":[109],"method.":[112]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}