{"id":"https://openalex.org/W1063290030","doi":"https://doi.org/10.1145/2740908.2741724","title":"Trust-building through Social Media Communications in Disaster Management","display_name":"Trust-building through Social Media Communications in Disaster Management","publication_year":2015,"publication_date":"2015-05-18","ids":{"openalex":"https://openalex.org/W1063290030","doi":"https://doi.org/10.1145/2740908.2741724","mag":"1063290030"},"language":"en","primary_location":{"id":"doi:10.1145/2740908.2741724","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2740908.2741724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th International Conference on World Wide Web","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11577/3155993","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069493367","display_name":"Mar\u00eda Grazia Bus\u00e0","orcid":"https://orcid.org/0000-0002-5336-5009"},"institutions":[{"id":"https://openalex.org/I138689650","display_name":"University of Padua","ror":"https://ror.org/00240q980","country_code":"IT","type":"education","lineage":["https://openalex.org/I138689650"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Maria Grazia Busa","raw_affiliation_strings":["University of Padova, Padova, Italy"],"affiliations":[{"raw_affiliation_string":"University of Padova, Padova, Italy","institution_ids":["https://openalex.org/I138689650"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012069740","display_name":"Maria Teresa Musacchio","orcid":"https://orcid.org/0000-0002-3734-067X"},"institutions":[{"id":"https://openalex.org/I138689650","display_name":"University of Padua","ror":"https://ror.org/00240q980","country_code":"IT","type":"education","lineage":["https://openalex.org/I138689650"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Maria Teresa Musacchio","raw_affiliation_strings":["University of Padova, Padova, Italy"],"affiliations":[{"raw_affiliation_string":"University of Padova, Padova, Italy","institution_ids":["https://openalex.org/I138689650"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015222451","display_name":"Shane Finan","orcid":null},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Shane Finan","raw_affiliation_strings":["Trinity College Dublin, Dublin, Ireland","Trinity college Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I205274468"]},{"raw_affiliation_string":"Trinity college Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I205274468"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013275284","display_name":"Cilian Fennell","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cilian Fennell","raw_affiliation_strings":["Stillwater Communications, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Stillwater Communications, Dublin, Ireland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5069493367"],"corresponding_institution_ids":["https://openalex.org/I138689650"],"apc_list":null,"apc_paid":null,"fwci":8.9629,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.97123178,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1179","last_page":"1184"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6935265064239502},{"id":"https://openalex.org/keywords/natural-disaster","display_name":"Natural disaster","score":0.6124914288520813},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6061398983001709},{"id":"https://openalex.org/keywords/space","display_name":"Space (punctuation)","score":0.5702841281890869},{"id":"https://openalex.org/keywords/emergency-management","display_name":"Emergency management","score":0.518420934677124},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.5043305158615112},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4481109380722046},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4477972686290741},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.42973899841308594},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39262402057647705},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3345711827278137},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.31716763973236084},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.168989896774292},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.12266537547111511}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6935265064239502},{"id":"https://openalex.org/C166566181","wikidata":"https://www.wikidata.org/wiki/Q8065","display_name":"Natural disaster","level":2,"score":0.6124914288520813},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6061398983001709},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.5702841281890869},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.518420934677124},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.5043305158615112},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4481109380722046},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4477972686290741},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.42973899841308594},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39262402057647705},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3345711827278137},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31716763973236084},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.168989896774292},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.12266537547111511},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C153294291","wikidata":"https://www.wikidata.org/wiki/Q25261","display_name":"Meteorology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/2740908.2741724","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2740908.2741724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 24th International Conference on World Wide Web","raw_type":"proceedings-article"},{"id":"pmh:oai:arts.units.it:11368/3044525","is_oa":false,"landing_page_url":"https://hdl.handle.net/11368/3044525","pdf_url":null,"source":{"id":"https://openalex.org/S4306400480","display_name":"ArTS Archivio della ricerca di Trieste (University of Trieste https://www.units.it/)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I142444530","host_organization_name":"University of Trieste","host_organization_lineage":["https://openalex.org/I142444530"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:www.research.unipd.it:11577/3155993","is_oa":true,"landing_page_url":"http://hdl.handle.net/11577/3155993","pdf_url":null,"source":{"id":"https://openalex.org/S4306402547","display_name":"Padua Research Archive (University of Padova)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138689650","host_organization_name":"University of Padua","host_organization_lineage":["https://openalex.org/I138689650"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:www.research.unipd.it:11577/3155993","is_oa":true,"landing_page_url":"http://hdl.handle.net/11577/3155993","pdf_url":null,"source":{"id":"https://openalex.org/S4306402547","display_name":"Padua Research Archive (University of Padova)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138689650","host_organization_name":"University of Padua","host_organization_lineage":["https://openalex.org/I138689650"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"display_name":"Climate action","score":0.7200000286102295,"id":"https://metadata.un.org/sdg/13"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W617966638","https://openalex.org/W1486454401","https://openalex.org/W1528368824","https://openalex.org/W1560718776","https://openalex.org/W1572040414","https://openalex.org/W1581668075","https://openalex.org/W1974356113","https://openalex.org/W1984494600","https://openalex.org/W1998121669","https://openalex.org/W1999198731","https://openalex.org/W2022492094","https://openalex.org/W2029826216","https://openalex.org/W2084591134","https://openalex.org/W2088053036","https://openalex.org/W2107083662","https://openalex.org/W2122578209","https://openalex.org/W2128717526","https://openalex.org/W2130593890","https://openalex.org/W2131853322","https://openalex.org/W2162879253","https://openalex.org/W2260668615","https://openalex.org/W2335120630","https://openalex.org/W3022061728","https://openalex.org/W4299574607","https://openalex.org/W6628955226","https://openalex.org/W6633348374"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4283262748","https://openalex.org/W4312622923","https://openalex.org/W1977056376","https://openalex.org/W2387944524","https://openalex.org/W2945669656","https://openalex.org/W2383619049","https://openalex.org/W2366388585","https://openalex.org/W1061078080","https://openalex.org/W3173104482"],"abstract_inverted_index":{"Social":[0],"media":[1,64],"provides":[2],"a":[3,7,20,28,75,97],"digital":[4],"space":[5,26],"--":[6],"meeting":[8],"place,":[9],"for":[10],"different":[11],"people,":[12],"often":[13],"representing":[14],"one":[15],"or":[16,87],"more":[17],"groups":[18],"in":[19,62,78],"society.":[21],"The":[22],"use":[23],"of":[24,39,72],"this":[25],"during":[27,74,94],"disaster,":[29],"especially":[30],"where":[31],"information":[32],"needs":[33],"are":[34],"high":[35],"and":[36,42,65,70,95],"the":[37,52,68],"availability":[38],"factually":[40],"accurate":[41],"ethically":[43],"sourced":[44],"data":[45],"is":[46],"scarce,":[47],"has":[48],"increased":[49],"substantially":[50],"over":[51],"last":[53],"5-10":[54],"years.":[55],"This":[56],"paper":[57],"attempts":[58],"to":[59,80],"address":[60],"communication":[61,82],"social":[63],"trust":[66,89],"between":[67,90],"public":[69],"figures":[71],"authority":[73],"natural":[76,98],"disaster":[77],"order":[79],"suggest":[81],"strategies":[83],"that":[84],"can":[85],"enhance":[86],"reinforce":[88],"these":[91],"bodies":[92],"before,":[93],"after":[96],"disaster.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}