{"id":"https://openalex.org/W2102458615","doi":"https://doi.org/10.1145/2700171.2791024","title":"Did You Expect Your Users to Say This?","display_name":"Did You Expect Your Users to Say This?","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2102458615","doi":"https://doi.org/10.1145/2700171.2791024","mag":"2102458615"},"language":"en","primary_location":{"id":"doi:10.1145/2700171.2791024","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2700171.2791024","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 26th ACM Conference on Hypertext & Social Media - HT '15","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074674139","display_name":"Wen-Haw Chong","orcid":null},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Wen-Haw Chong","raw_affiliation_strings":["Singapore Management University, Singapore, Singapore","[Singapore Management University, Singapore, Singapore]"],"affiliations":[{"raw_affiliation_string":"Singapore Management University, Singapore, Singapore","institution_ids":["https://openalex.org/I79891267"]},{"raw_affiliation_string":"[Singapore Management University, Singapore, Singapore]","institution_ids":["https://openalex.org/I79891267"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081863278","display_name":"Bing Tian Dai","orcid":"https://orcid.org/0000-0002-7245-7021"},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Bing Tian Dai","raw_affiliation_strings":["Singapore Management University, Singapore, Singapore","[Singapore Management University, Singapore, Singapore]"],"affiliations":[{"raw_affiliation_string":"Singapore Management University, Singapore, Singapore","institution_ids":["https://openalex.org/I79891267"]},{"raw_affiliation_string":"[Singapore Management University, Singapore, Singapore]","institution_ids":["https://openalex.org/I79891267"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039617569","display_name":"Ee\u2010Peng Lim","orcid":"https://orcid.org/0000-0003-0065-8665"},"institutions":[{"id":"https://openalex.org/I79891267","display_name":"Singapore Management University","ror":"https://ror.org/050qmg959","country_code":"SG","type":"education","lineage":["https://openalex.org/I79891267"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Ee-Peng Lim","raw_affiliation_strings":["Singapore Management University, Singapore, Singapore","[Singapore Management University, Singapore, Singapore]"],"affiliations":[{"raw_affiliation_string":"Singapore Management University, Singapore, Singapore","institution_ids":["https://openalex.org/I79891267"]},{"raw_affiliation_string":"[Singapore Management University, Singapore, Singapore]","institution_ids":["https://openalex.org/I79891267"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5074674139"],"corresponding_institution_ids":["https://openalex.org/I79891267"],"apc_list":null,"apc_paid":null,"fwci":1.3387,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.8629806,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"13","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/competitor-analysis","display_name":"Competitor analysis","score":0.7436580657958984},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6397318840026855},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.59639573097229},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.5855932235717773},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5644223093986511},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5139889121055603},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4245329201221466},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4064059257507324},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3359256386756897},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21402522921562195}],"concepts":[{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.7436580657958984},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6397318840026855},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.59639573097229},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.5855932235717773},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5644223093986511},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5139889121055603},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4245329201221466},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4064059257507324},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3359256386756897},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21402522921562195},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/2700171.2791024","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2700171.2791024","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 26th ACM Conference on Hypertext & Social Media - HT '15","raw_type":"proceedings-article"},{"id":"pmh:oai:ink.library.smu.edu.sg:sis_research-4105","is_oa":false,"landing_page_url":"https://ink.library.smu.edu.sg/sis_research/3105","pdf_url":null,"source":{"id":"https://openalex.org/S4377196871","display_name":"Institutional Knowledge (InK) - Institutional Knowledge at Singapore Management University (Singapore Management University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79891267","host_organization_name":"Singapore Management University","host_organization_lineage":["https://openalex.org/I79891267"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://doi.org/10.1145/2700171.2791024","raw_type":"Conference Proceeding Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320709","display_name":"National Research Foundation Singapore","ror":"https://ror.org/03cpyc314"},{"id":"https://openalex.org/F4320320741","display_name":"DSO National Laboratories - Singapore","ror":"https://ror.org/03e05fb06"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W5916089","https://openalex.org/W89554208","https://openalex.org/W1488016226","https://openalex.org/W1526757454","https://openalex.org/W1571254868","https://openalex.org/W1578874851","https://openalex.org/W1880262756","https://openalex.org/W1965667542","https://openalex.org/W1976158657","https://openalex.org/W1978394996","https://openalex.org/W1983897914","https://openalex.org/W1995913667","https://openalex.org/W2013743689","https://openalex.org/W2021093430","https://openalex.org/W2051322528","https://openalex.org/W2053154970","https://openalex.org/W2087294982","https://openalex.org/W2099934438","https://openalex.org/W2100556411","https://openalex.org/W2104456647","https://openalex.org/W2105200992","https://openalex.org/W2112143630","https://openalex.org/W2116401198","https://openalex.org/W2127267264","https://openalex.org/W2136028896","https://openalex.org/W2145131124","https://openalex.org/W2160660844","https://openalex.org/W2165279024","https://openalex.org/W2506348313","https://openalex.org/W2796920651","https://openalex.org/W2799873608","https://openalex.org/W4285719527","https://openalex.org/W4389017787","https://openalex.org/W6639619044","https://openalex.org/W6684152816"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2358804928","https://openalex.org/W4225710828","https://openalex.org/W1998528887","https://openalex.org/W2965538880","https://openalex.org/W1601893083","https://openalex.org/W2528370785","https://openalex.org/W4200335562","https://openalex.org/W2861933770","https://openalex.org/W2755954602"],"abstract_inverted_index":{"With":[0],"social":[1],"media":[2],"platforms":[3],"such":[4,17,86],"as":[5,18,87],"Foursquare,":[6],"users":[7,88],"can":[8,81],"now":[9],"generate":[10],"concise":[11],"reviews,":[12],"i.e.":[13],"micro-reviews,":[14,128],"about":[15],"entities":[16],"venues":[19],"(or":[20],"products).":[21],"From":[22],"the":[23,95,132],"venue":[24,52,68,96,135],"owner's":[25],"perspective,":[26],"analysing":[27],"these":[28],"micro-reviews":[29,45,74],"will":[30,70],"offer":[31],"interesting":[32],"insights,":[33],"useful":[34],"for":[35],"event":[36],"detection":[37],"and":[38],"customer":[39],"relationship":[40],"management.":[41],"However":[42],"not":[43],"all":[44],"are":[46,76],"equally":[47],"important,":[48],"especially":[49],"since":[50],"a":[51,67,111],"owner":[53,69],"should":[54],"already":[55],"be":[56,71],"familiar":[57],"with":[58,100,115],"his":[59],"venue's":[60],"primary":[61],"aspects.":[62],"Instead":[63],"we":[64,121],"envisage":[65],"that":[66,75],"interested":[72],"in":[73,83,118,127],"unexpected":[77,125],"to":[78,123,130],"him.":[79],"These":[80],"arise":[82],"many":[84],"ways,":[85],"focusing":[89],"on":[90],"easily":[91],"overlooked":[92],"aspects":[93],"(by":[94],"owner),":[97],"making":[98],"comparisons":[99],"competitors,":[101],"using":[102],"unusual":[103],"language":[104],"or":[105],"mentioning":[106],"rare":[107],"venue-related":[108],"events,":[109],"e.g.":[110],"dish":[112],"being":[113],"contaminated":[114],"bugs.":[116],"Hence":[117],"this":[119],"study,":[120],"propose":[122],"discover":[124],"information":[126],"primarily":[129],"serve":[131],"needs":[133],"of":[134],"owners.":[136]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2025-10-10T00:00:00"}