{"id":"https://openalex.org/W2044308765","doi":"https://doi.org/10.1145/2660398.2660411","title":"Revisiting Corporate Social Media","display_name":"Revisiting Corporate Social Media","publication_year":2014,"publication_date":"2014-11-09","ids":{"openalex":"https://openalex.org/W2044308765","doi":"https://doi.org/10.1145/2660398.2660411","mag":"2044308765"},"language":"en","primary_location":{"id":"doi:10.1145/2660398.2660411","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2660398.2660411","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 18th International Conference on Supporting Group Work","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009604287","display_name":"Alina Krischkowsky","orcid":"https://orcid.org/0000-0002-3779-4938"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Alina Krischkowsky","raw_affiliation_strings":["Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019384760","display_name":"Verena Fuchsberger","orcid":"https://orcid.org/0000-0002-1179-1990"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Verena Fuchsberger","raw_affiliation_strings":["Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070249475","display_name":"Manfred Tscheligi","orcid":"https://orcid.org/0000-0001-6056-7285"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Manfred Tscheligi","raw_affiliation_strings":["Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Christian Doppler Laboratory for \"Contextual Interfaces\", ICT&S Center, University of Salzburg, Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5009604287"],"corresponding_institution_ids":["https://openalex.org/I182212641"],"apc_list":null,"apc_paid":null,"fwci":1.7076,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.87700557,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"157","last_page":"166"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/polling","display_name":"Polling","score":0.8411644697189331},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7679481506347656},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.6435117721557617},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5538892149925232},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49556100368499756},{"id":"https://openalex.org/keywords/jungle","display_name":"Jungle","score":0.48090481758117676},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.48015516996383667},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.45005959272384644},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.38414114713668823},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.353310763835907},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.25531232357025146},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2240738570690155},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1267564296722412}],"concepts":[{"id":"https://openalex.org/C204854418","wikidata":"https://www.wikidata.org/wiki/Q1362921","display_name":"Polling","level":2,"score":0.8411644697189331},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7679481506347656},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.6435117721557617},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5538892149925232},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49556100368499756},{"id":"https://openalex.org/C2776410375","wikidata":"https://www.wikidata.org/wiki/Q191086","display_name":"Jungle","level":2,"score":0.48090481758117676},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.48015516996383667},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.45005959272384644},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.38414114713668823},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.353310763835907},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25531232357025146},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2240738570690155},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1267564296722412},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/2660398.2660411","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2660398.2660411","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 18th International Conference on Supporting Group Work","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W134343326","https://openalex.org/W201564901","https://openalex.org/W1269022832","https://openalex.org/W1506325560","https://openalex.org/W1528597731","https://openalex.org/W1588021794","https://openalex.org/W1708393801","https://openalex.org/W1961867604","https://openalex.org/W1971829649","https://openalex.org/W1980580900","https://openalex.org/W1985749074","https://openalex.org/W1993275141","https://openalex.org/W1995943332","https://openalex.org/W2001021014","https://openalex.org/W2002196131","https://openalex.org/W2010026208","https://openalex.org/W2017796185","https://openalex.org/W2018241472","https://openalex.org/W2024981255","https://openalex.org/W2033943395","https://openalex.org/W2037881738","https://openalex.org/W2040215936","https://openalex.org/W2056035417","https://openalex.org/W2061969331","https://openalex.org/W2094574171","https://openalex.org/W2100408980","https://openalex.org/W2103582621","https://openalex.org/W2110763597","https://openalex.org/W2112042732","https://openalex.org/W2119339254","https://openalex.org/W2121001699","https://openalex.org/W2127089424","https://openalex.org/W2129817769","https://openalex.org/W2134372241","https://openalex.org/W2141344980","https://openalex.org/W2148370041","https://openalex.org/W2153222072","https://openalex.org/W2165710850","https://openalex.org/W2166050198","https://openalex.org/W2167973530","https://openalex.org/W2188730615","https://openalex.org/W3123679541","https://openalex.org/W3125497789","https://openalex.org/W6979765683"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2034577268","https://openalex.org/W2108595774","https://openalex.org/W2359241021","https://openalex.org/W2267753343","https://openalex.org/W2019982372","https://openalex.org/W4311681210","https://openalex.org/W2793958727","https://openalex.org/W2944605189"],"abstract_inverted_index":{"In":[0],"a":[1,5,15,111],"multi-step":[2],"assessment":[3],"of":[4,30,65,81,84,164,173,184],"corporate":[6,66],"social":[7,67,101,185],"media":[8,102,186],"platform,":[9],"which":[10],"has":[11],"been":[12],"implemented":[13,100],"in":[14,78,138,187],"large":[16],"company":[17],"for":[18,61,177],"internal":[19],"collaboration,":[20],"we":[21,57,88,115],"identified":[22],"three":[23],"major":[24],"challenges":[25,70,174],"regarding":[26],"acceptance":[27],"and":[28,47,63,71,110,153,175,180],"adoption":[29,182],"the":[31,85,91,98,120,125,140,146,162,165,171],"platform:":[32],"(1)":[33],"diverging":[34],"perspectives":[35],"&":[36,43,51],"uncertain":[37],"top-down":[38],"communication,":[39],"(2)":[40],"functionality":[41],"jungle":[42],"high":[44],"usage":[45],"complexity,":[46],"(3)":[48],"lacking":[49],"collaboration":[50,179],"customization.":[52],"Based":[53],"on":[54,170],"these":[55],"challenges,":[56],"discuss":[58],"potential":[59],"implications":[60,72,176],"design":[62],"implementation":[64],"media.":[68],"The":[69],"were":[73],"derived":[74],"from":[75],"data":[76,142],"gathered":[77,143],"two":[79],"rounds":[80],"polling":[82],"employees":[83,93,121],"company,":[86],"where":[87],"found":[89],"that":[90,119],"surveyed":[92],"tended":[94],"to":[95,117,136,155],"initially":[96],"accept":[97],"internally":[99],"platform.":[103],"Nevertheless,":[104],"by":[105],"assessing":[106],"their":[107,128],"attitude":[108],"one":[109],"half":[112],"years":[113],"later,":[114],"came":[116],"understand":[118,157],"have":[122],"rarely":[123],"adopted":[124],"platform":[126],"into":[127],"daily":[129],"work":[130],"practices.":[131],"This":[132],"finding":[133],"led":[134],"us":[135],"analyze":[137],"detail":[139],"qualitative":[141],"along":[144],"with":[145],"survey,":[147],"as":[148],"it":[149],"holds":[150],"valuable":[151],"examples":[152],"explanations":[154],"better":[156],"this":[158,167],"phenomenon.":[159],"Besides":[160],"presenting":[161],"results":[163],"surveys,":[166],"paper":[168],"focuses":[169],"discussion":[172],"enhancing":[178],"supporting":[181],"processes":[183],"workplaces.":[188]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}