{"id":"https://openalex.org/W2014690198","doi":"https://doi.org/10.1145/2635868.2635887","title":"No issue left behind: reducing information overload in issue tracking","display_name":"No issue left behind: reducing information overload in issue tracking","publication_year":2014,"publication_date":"2014-11-04","ids":{"openalex":"https://openalex.org/W2014690198","doi":"https://doi.org/10.1145/2635868.2635887","mag":"2014690198"},"language":"en","primary_location":{"id":"doi:10.1145/2635868.2635887","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2635868.2635887","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 22nd ACM SIGSOFT International Symposium on Foundations of Software Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045453337","display_name":"Olga Baysal","orcid":null},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Olga Baysal","raw_affiliation_strings":["Universit\u00e9 de Montr\u00e9al, Canada","Universite de Montreal (Canada)"],"affiliations":[{"raw_affiliation_string":"Universit\u00e9 de Montr\u00e9al, Canada","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"Universite de Montreal (Canada)","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034123811","display_name":"Reid Holmes","orcid":"https://orcid.org/0000-0003-4213-494X"},"institutions":[{"id":"https://openalex.org/I151746483","display_name":"University of Waterloo","ror":"https://ror.org/01aff2v68","country_code":"CA","type":"education","lineage":["https://openalex.org/I151746483"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Reid Holmes","raw_affiliation_strings":["University of Waterloo, Canada"],"affiliations":[{"raw_affiliation_string":"University of Waterloo, Canada","institution_ids":["https://openalex.org/I151746483"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037111360","display_name":"Michael W. Godfrey","orcid":"https://orcid.org/0000-0001-5500-025X"},"institutions":[{"id":"https://openalex.org/I151746483","display_name":"University of Waterloo","ror":"https://ror.org/01aff2v68","country_code":"CA","type":"education","lineage":["https://openalex.org/I151746483"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Michael W. Godfrey","raw_affiliation_strings":["University of Waterloo, Canada"],"affiliations":[{"raw_affiliation_string":"University of Waterloo, Canada","institution_ids":["https://openalex.org/I151746483"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5045453337"],"corresponding_institution_ids":["https://openalex.org/I70931966"],"apc_list":null,"apc_paid":null,"fwci":9.8168,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.97649451,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"666","last_page":"677"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7792783379554749},{"id":"https://openalex.org/keywords/bittorrent-tracker","display_name":"BitTorrent tracker","score":0.7023454904556274},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.680718183517456},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6089586019515991},{"id":"https://openalex.org/keywords/information-overload","display_name":"Information overload","score":0.5709171295166016},{"id":"https://openalex.org/keywords/tracking","display_name":"Tracking (education)","score":0.49634915590286255},{"id":"https://openalex.org/keywords/grounded-theory","display_name":"Grounded theory","score":0.47799625992774963},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4730512201786041},{"id":"https://openalex.org/keywords/situation-awareness","display_name":"Situation awareness","score":0.453788697719574},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.44494959712028503},{"id":"https://openalex.org/keywords/raw-data","display_name":"Raw data","score":0.42356956005096436},{"id":"https://openalex.org/keywords/dashboard","display_name":"Dashboard","score":0.413720965385437},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3973059356212616},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.28189629316329956},{"id":"https://openalex.org/keywords/eye-tracking","display_name":"Eye tracking","score":0.1584484577178955},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12841013073921204},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10010939836502075},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.0990404486656189}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7792783379554749},{"id":"https://openalex.org/C57501372","wikidata":"https://www.wikidata.org/wiki/Q2021268","display_name":"BitTorrent tracker","level":3,"score":0.7023454904556274},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.680718183517456},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6089586019515991},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.5709171295166016},{"id":"https://openalex.org/C2775936607","wikidata":"https://www.wikidata.org/wiki/Q466845","display_name":"Tracking (education)","level":2,"score":0.49634915590286255},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.47799625992774963},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4730512201786041},{"id":"https://openalex.org/C145804949","wikidata":"https://www.wikidata.org/wiki/Q478123","display_name":"Situation awareness","level":2,"score":0.453788697719574},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.44494959712028503},{"id":"https://openalex.org/C132964779","wikidata":"https://www.wikidata.org/wiki/Q2110223","display_name":"Raw data","level":2,"score":0.42356956005096436},{"id":"https://openalex.org/C33499554","wikidata":"https://www.wikidata.org/wiki/Q1417134","display_name":"Dashboard","level":2,"score":0.413720965385437},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3973059356212616},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.28189629316329956},{"id":"https://openalex.org/C56461940","wikidata":"https://www.wikidata.org/wiki/Q970687","display_name":"Eye tracking","level":2,"score":0.1584484577178955},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12841013073921204},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10010939836502075},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0990404486656189},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/2635868.2635887","is_oa":false,"landing_page_url":"https://doi.org/10.1145/2635868.2635887","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 22nd ACM SIGSOFT International Symposium on Foundations of Software Engineering","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.498.649","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.498.649","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://plg.uwaterloo.ca/~migod/papers/2014/fse14.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.697.774","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.697.774","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://plg.uwaterloo.ca/%7Emigod/papers/2014/fse14.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W638116683","https://openalex.org/W1499451227","https://openalex.org/W1526525204","https://openalex.org/W1556808170","https://openalex.org/W1714723801","https://openalex.org/W1989411104","https://openalex.org/W1996026009","https://openalex.org/W2003205661","https://openalex.org/W2007329840","https://openalex.org/W2021365718","https://openalex.org/W2022429257","https://openalex.org/W2035659395","https://openalex.org/W2035962249","https://openalex.org/W2036332715","https://openalex.org/W2044762648","https://openalex.org/W2065938599","https://openalex.org/W2070057526","https://openalex.org/W2079245606","https://openalex.org/W2093137315","https://openalex.org/W2096800101","https://openalex.org/W2100144432","https://openalex.org/W2104844656","https://openalex.org/W2107142491","https://openalex.org/W2109962300","https://openalex.org/W2110374486","https://openalex.org/W2110957405","https://openalex.org/W2114363965","https://openalex.org/W2115381446","https://openalex.org/W2128042018","https://openalex.org/W2130344546","https://openalex.org/W2133339195","https://openalex.org/W2136792814","https://openalex.org/W2146948159","https://openalex.org/W2149508344","https://openalex.org/W2152479987","https://openalex.org/W2156049507","https://openalex.org/W2160517961","https://openalex.org/W2160610963","https://openalex.org/W2171733741","https://openalex.org/W2293128725","https://openalex.org/W2791687293","https://openalex.org/W6633427812"],"related_works":["https://openalex.org/W3134493632","https://openalex.org/W1602080981","https://openalex.org/W4242208525","https://openalex.org/W2544661358","https://openalex.org/W2607236244","https://openalex.org/W1972752099","https://openalex.org/W4245659985","https://openalex.org/W842589350","https://openalex.org/W2484184187","https://openalex.org/W2007619285"],"abstract_inverted_index":{"Modern":[0],"software":[1],"development":[2],"tools":[3,13],"such":[4],"as":[5],"issue":[6,82,183],"trackers":[7],"are":[8,117,150],"often":[9],"complex":[10],"and":[11,90,129,159,174,195],"multi-purpose":[12],"that":[14,84,109,116,149,178],"provide":[15],"access":[16],"to":[17,58,81,86,119,182],"an":[18],"immense":[19],"amount":[20],"of":[21,47,54,104,112,143,146,189],"raw":[22],"information.":[23],"Unfortunately,":[24],"developers":[25,124,153],"sometimes":[26],"feel":[27],"frustrated":[28],"when":[29],"they":[30,37],"cannot":[31],"easily":[32],"obtain":[33],"the":[34,44,51,71,131,136,144,187],"particular":[35],"information":[36,88,147],"need":[38],"for":[39,152,199],"a":[40,78,100,113,141,165],"given":[41],"task;":[42],"furthermore,":[43],"constant":[45],"influx":[46],"new":[48],"data":[49],"\u2014":[50,63],"vast":[52],"majority":[53],"which":[55,107],"is":[56,97],"irrelevant":[57,190],"their":[59,127,156],"task":[60],"at":[61],"hand":[62],"may":[64],"result":[65],"in":[66,154],"issues":[67],"being":[68],"\"dropped":[69],"on":[70],"floor\".":[72],"In":[73],"this":[74,161,179],"paper,":[75],"we":[76,139,163],"present":[77],"developer-centric":[79],"approach":[80,96,181],"tracking":[83,184],"aims":[85],"reduce":[87,186],"overload":[89],"improve":[91,197],"developers'":[92],"situational":[93],"awareness.":[94],"Our":[95],"motivated":[98],"by":[99,192],"grounded":[101],"theory":[102],"study":[103],"developer":[105],"comments,":[106],"suggests":[108],"customized":[110,169],"views":[111],"project's":[114],"repositories":[115],"tailored":[118],"developer-specific":[120],"tasks":[121],"can":[122,185],"help":[123],"better":[125],"track":[126],"progress":[128],"understand":[130],"surrounding":[132],"technical":[133],"context.":[134],"From":[135],"qualitative":[137,175],"study,":[138],"uncovered":[140],"model":[142,162],"kinds":[145],"elements":[148],"essential":[151],"completing":[155],"daily":[157],"tasks,":[158],"from":[160],"built":[164],"tool":[166],"organized":[167],"around":[168],"issue-tracking":[170,201],"dashboards.":[171],"Further":[172],"quantitative":[173],"evaluation":[176],"demonstrated":[177],"dashboard-like":[180],"volume":[188],"emails":[191],"over":[193],"99%":[194],"also":[196],"support":[198],"specific":[200],"tasks.":[202]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-04-17T18:11:37.981687","created_date":"2025-10-10T00:00:00"}
